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- Tasks: Manage housing services and support customers in resolving issues.
- Company: Join a dedicated team focused on community empowerment and housing solutions.
- Benefits: Enjoy a competitive salary and the chance to make a real difference.
- Why this job: Be a vital part of the community, helping people thrive in their homes.
- Qualifications: Experience in housing management or customer service is preferred.
- Other info: This is a fixed-term role for 11 months, perfect for gaining valuable experience.
The predicted salary is between 20100 - 33651 £ per year.
Job Description
Senior Housing Officer (Known as Neighbourhood Services Manager)
Cheshire
£33,651 per annum
Senior Housing Officers (Known as Neighbourhood Services Manager at Great Places)
Permanent
Do you want to work for an ethical organisation that empowers its colleagues and customers; provides a competitive salary; recognises your efforts AND encourages you to grow? Are you a person who wants to make a difference and build a career where what you do matters?
If your answer is yes, then we are looking to speak with customer focused individuals who are looking for their next career opportunity – and this could be you!
Due to our continued desire and ability to build more affordable homes and develop our established communities; Great Places Housing Group is looking to recruit a Senior Housing Officers (we call these Neighbourhood Service Managers) to work in their own dedicated patch in Cheshire. With support from your Area Services Manager, you will be the Great Places main point of contact for our customers, colleagues and partners; working within your own local patch of 250-300 homes.
Our Senior Housing Officers deliver high quality housing and estate management to our valued customers, supporting our commitment to sustainable neighbourhoods whilst promoting integrity, inclusivity and respect for diversity within our communities. We take an agile approach to work, so you will spend your time working with customers on your patch, with colleagues at your local Great Places office and from your home.
The main duties of the role are to:
- Ensure rent is collected and customers are supported to reduce any arrears
- Allocate vacant properties to new customers
- Investigate incidents of anti-social behaviour, support victims and take proportionate tenancy enforcement action when needed
- Understand your customers individual needs and make relevant links with support organisations
- Build strong relationships with local stakeholders and partners
If you think this could be the role for you, why not check out our role profile and click the link to apply?
Closing date: 19th August
Shortlist date – 20th August
Interview date: TBC
Contact Detail:
Great Places Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Housing Officer (Known as Neighbourhood Services Manager)
✨Tip Number 1
Familiarise yourself with the specific housing policies and regulations in Oldham. Understanding local legislation will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Neighbourhood Services Managers. They can provide valuable insights into the day-to-day responsibilities and challenges of the role, which can help you tailor your approach during the application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved customer issues or improved housing services. Having concrete examples ready will showcase your problem-solving skills and customer focus.
✨Tip Number 4
Research StudySmarter's values and mission. Aligning your personal values with ours can make a strong impression during any discussions, showing that you're not just looking for a job, but a place where you can contribute meaningfully.
We think you need these skills to ace Senior Housing Officer (Known as Neighbourhood Services Manager)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities of a Senior Housing Officer. Highlight key skills and experiences that align with the role, such as customer service and housing management.
Tailor Your CV: Customise your CV to reflect relevant experience in housing management or similar roles. Use specific examples that demonstrate your ability to support and empower customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community service and your understanding of the challenges faced by residents. Mention how your skills can contribute to delivering a responsive housing management service.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Great Places Housing Association
✨Know Your Patch
Familiarise yourself with the specific properties and community you will be managing. Understanding the demographics, challenges, and strengths of the area will show your commitment and readiness to support customers effectively.
✨Demonstrate Empathy
As a Neighbourhood Services Manager, you'll be dealing with various customer issues. Prepare examples that showcase your ability to empathise with residents and resolve conflicts, highlighting your communication skills and problem-solving abilities.
✨Highlight Relevant Experience
Be ready to discuss your previous experience in housing management or related fields. Share specific instances where you've successfully managed similar responsibilities, focusing on outcomes and how you empowered customers.
✨Prepare Questions
Show your interest in the role by preparing thoughtful questions about the organisation's approach to housing management and community engagement. This demonstrates your proactive attitude and eagerness to contribute positively.
