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- Tasks: Support customers by processing requests and resolving queries via phone and email.
- Company: Join AJ Bell, a leader in financial services, known for its award-winning products.
- Benefits: Enjoy a starting salary of £24,720, generous holidays, casual dress, and on-site gym access.
- Why this job: Gain valuable experience in a fast-paced environment while delivering excellent customer service.
- Qualifications: Must have 5 GCSEs (A*-C) including Maths and English; customer service experience preferred.
- Other info: This is a fixed-term contract for 3-4 months, perfect for students or those seeking experience.
The predicted salary is between 19700 - 29200 £ per year.
As we approach one of our busiest periods we’re keen to hire extra support across our Customer Service Administration and Customer Support teams on a fixed term basis. Whether you’re only able to commit for 3 months or looking for that first step to gain experience in the financial services, we’ve got some great opportunities!
The purpose of the role is to provide support for our customers across our award winning product range. Working in our Exchange Quay, Manchester office, day to day responsibilities include:
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Processing customer requests
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Handling financial transactions
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Producing letters and emails
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Working efficiently with our internal systems and maintaining accurate records on our databases
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Resolving customer queries via phone and email
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You will have a minimum of 5 GCSEs grades 9-4 (A*-C) or equivalent, including Maths and English.
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Experience in a customer-focused environment.
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A strong commitment and ability to deliver excellent customer service.
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Excellent attention to detail.
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Proficient numerical skills.
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Strong communication skills, both written and verbal.
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Competent IT skills, including Word, Excel and Outlook.
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Ability to work to deadlines and under pressure, at times unsupervised
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Starting salary of £24,720 per annum
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Generous holiday allowance plus bank holidays
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Casual dress code
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On-site gym and personal trainer led classes
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Paid volunteering opportunities
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Free social events and more
AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.
We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.
If you like the sound of the above, or just want to know more about the company and the role, we’d love to speak to you.
Customer Service Administrator (3 - 4 Month Fixed Term Contract) employer: Aj Bell
Contact Detail:
Aj Bell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (3 - 4 Month Fixed Term Contract)
✨Tip Number 1
Familiarize yourself with our award-winning product range. Understanding what we offer will not only help you in customer interactions but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your numerical skills and IT proficiency, especially in Word, Excel, and Outlook. Being comfortable with these tools will make you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Prepare for scenarios where you might need to resolve customer queries. Think about past experiences where you've successfully handled customer issues, as this will demonstrate your commitment to excellent customer service.
✨Tip Number 4
Showcase your ability to work under pressure and meet deadlines. Be ready to discuss how you've managed similar situations in the past, as this is crucial for the fast-paced environment we operate in.
We think you need these skills to ace Customer Service Administrator (3 - 4 Month Fixed Term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasize any roles where you handled customer queries, processed requests, or worked with financial transactions.
Craft a Strong Cover Letter: Write a cover letter that showcases your commitment to excellent customer service. Mention specific examples of how you've resolved customer issues or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in IT skills, particularly with Word, Excel, and Outlook. Also, emphasize your attention to detail and ability to work under pressure.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a busy customer service environment. Mention your willingness to learn and adapt, especially if this is your first step into the financial services sector.
How to prepare for a job interview at Aj Bell
✨Showcase Your Customer Service Experience
Make sure to highlight any previous experience you have in customer service roles. Be ready to share specific examples of how you've successfully resolved customer queries or handled difficult situations.
✨Demonstrate Attention to Detail
Since the role requires maintaining accurate records and processing requests, emphasize your attention to detail. You can mention any relevant experiences where this skill was crucial to your success.
✨Prepare for Common Questions
Anticipate questions related to handling financial transactions and using internal systems. Practice your responses to ensure you can communicate your proficiency clearly and confidently.
✨Express Your Enthusiasm for the Role
Let them know why you're excited about this opportunity, especially if you're looking to gain experience in the financial services sector. A positive attitude can make a great impression!
