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- Tasks: Join our Technical Control team to authorise maintenance for HGVs and reduce costs.
- Company: Novuna Vehicle Solutions is a leading vehicle leasing company driving the electric vehicle revolution.
- Benefits: Enjoy flexible hybrid working, a £2,000 technical allowance, and up to 13% annual bonus.
- Why this job: Make a real impact in cost control while enjoying a supportive and inclusive work culture.
- Qualifications: Technical understanding of HGVs with a Level 3 qualification preferred; 1Link experience is a plus.
- Other info: We're committed to inclusivity and offer reasonable adjustments during the application process.
The predicted salary is between 36000 - 60000 £ per year.
Do you have hands on technical/mechanical experience of working with HGV\’s?
Interested in making the transition to an office/WFH role where you\’ll play a big part in cost control and reducing vehicle downtime?
Want to join one of the UK\’s leading vehicle leasing companies that happens to be situated in Wiltshire?
If your answer is \’yes\’ to all of these, keep reading.
Want to know a little about us?
At Novuna Vehicle Solutions, we\’re passionate about building a better tomorrow. Which is why we\’re lighting the way in the electric vehicle revolution. From family cars to HGVs, we\’re helping customers of all kinds on their journey to carbon-free mobility.
We\’re proud to be aTop 50 Inclusive employer. We\’re a signatory of the Women in Finance and the Race at Work Charter and we\’re Disability Confident Committed.
What does the role involve?
Working as part of our Technical Control team you\’ll be part of a sub team of circa 7 colleagues who are responsible for the authorisation of maintenance across the entirety of our HGV fleet. You\’ll use the 1Link system to communicate with our suppliers/repairers to ensure that proposed maintenance is reviewed and approved/challenged accordingly, with the overall aim of reducing costs for our customers and minimising the downtime of their respective fleets.
Some of your key duties will include:
- Authorising all expenditure on the fleet up to authorised level, liaising with suppliers, internal teams and using our systems as a reference to decide on levels of repairs before authorisation
- Handling incoming customer calls and mailbox queries, answering general enquiries regarding maintenance control matters, progressing and resolving these as appropriate
- Contributing to driving improvements in whole-life costs through understanding the reasons behind the costs and support the implementation of plans to address root causes
- Ensuring customers are frequently updated with the progress of their repairs in a polite, friendly and concise manner
What are we looking for?
To be considered for this role you\’ll need to have a good technical understanding of HGV\’s, ideally holding a technical qualification (i.e Level 3 City and Guilds/or equivalent) that backs up your hands on experience. You\’ll join us as someone who now enjoys a more desk based role or are looking to make that transition out of the workshop and use your skills to the benefit of Novuna and our customers.
Also, we\’re looking for the following:
- 1Link experience would be highly desirable
- Comfortable using IT systems to navigate for information and keep accurate records
- The ability to manage a workflow of job authorisations within a timely manner
- Excellent communication skills and confidence to liaise with suppliers and customers via the telephone
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you\’ll have achance to make a difference, opportunities to learn, and time to shine.
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
- A £2,000 technical allowance in addition to your salary (dependent upon experience)
- Up to 13% annual bonus scheme
- Up to 10% employer pension contribution
- Flexible hybrid working – 2 days from our modern office in Trowbridge (free onsite parking)
- 25 days\’ holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including Bupa PMI, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What\’s the next step?
Interested? Start your application today and see what Novuna can offer you.
Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.
We\’re Disability Confident Committed, so if you\’re a person with a disability, if you\’re neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we\’ll be happy to make reasonable adjustments to our processes for you.
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Technical Controller - HGV employer: Novuna
Contact Detail:
Novuna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Controller - HGV
✨Tip Number 1
Familiarise yourself with the 1Link system, as it's a key part of the role. If you can demonstrate your understanding of how to use it effectively during the interview, it will show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since you'll be liaising with suppliers and customers, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed costs or reduced downtime. This will help you illustrate your problem-solving abilities and technical knowledge during the interview.
✨Tip Number 4
Research Novuna Vehicle Solutions and their commitment to sustainability and inclusivity. Showing that you align with their values and understand their mission can make a positive impression on the hiring team.
We think you need these skills to ace Technical Controller - HGV
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your hands-on technical or mechanical experience with HGVs in your CV and cover letter. Use specific examples that demonstrate your skills and how they relate to the role.
Showcase Technical Qualifications: If you hold any technical qualifications, such as Level 3 City and Guilds, be sure to mention them prominently. This will help establish your credibility and suitability for the position.
Demonstrate Communication Skills: Since the role involves liaising with suppliers and customers, include examples of your excellent communication skills in your application. Highlight any experience you have in managing customer queries or working in a team environment.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Mention your familiarity with IT systems and any experience with the 1Link system, as this is highly desirable for the role.
How to prepare for a job interview at Novuna
✨Showcase Your Technical Knowledge
Make sure to highlight your hands-on experience with HGVs during the interview. Be prepared to discuss specific technical issues you've encountered and how you resolved them, as this will demonstrate your expertise and understanding of the role.
✨Familiarise Yourself with 1Link
Since 1Link experience is highly desirable for this position, take some time to learn about the system if you're not already familiar. Understanding its functionalities will help you answer questions confidently and show your readiness to adapt to their processes.
✨Prepare for Customer Interaction Scenarios
As the role involves handling customer calls and queries, think of examples where you've successfully communicated with customers or suppliers in the past. Practising how to convey technical information clearly and concisely will be beneficial.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've contributed to reducing costs or improving efficiency in previous roles. Providing concrete examples of how you've tackled challenges will illustrate your ability to drive improvements in whole-life costs, which is a key aspect of the job.
