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- Tasks: Provide first-line IT support, troubleshoot issues, and educate staff on tech best practices.
- Company: Join Job Fly SA, a dynamic team in East London focused on IT solutions.
- Benefits: Enjoy a competitive salary, health insurance, paid time off, and professional development opportunities.
- Why this job: Be part of a collaborative culture that values continuous improvement and diversity.
- Qualifications: Diploma in IT required; familiarity with Windows, Linux, and networking is essential.
- Other info: Ideal for entry-level candidates looking to kickstart their IT career.
The predicted salary is between 14400 - 19200 £ per month.
IT Support Technician in East London @ Job Fly SA
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IT Support and Administration
Job Description
We are seeking an IT Support Technician to join our dynamic East London team. The ideal candidate will possess a thorough understanding of computer systems, mobile devices, and other tech products. You will provide first-line support to our clients, troubleshooting hardware and software issues while ensuring a seamless technology experience. Category: Information Technology (IT) and Software Developmente. IT Support and Administration
- R180,000 – R240,000 / Year
- R15000 – R20000 / Month
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Job Responsibilities
- Respond to support tickets and manage follow-ups.
- Conduct regular maintenance checks on IT equipment.
- Educate staff on new technologies and best practices.
- Oversee inventory of IT resources and equipment.
- Check system security and ensure data protection protocols are followed.
Job Requirements
- Diploma in Information Technology or related field
- Bachelor\’s degree is an advantage
- Windows and Linux Proficient in both Windows and Linux operating systems.
- Networking Strong understanding of network configurations and troubleshooting.
- Technical Support Software Familiar with ticketing systems and remote support tools.
- Communication Excellent verbal and written communication skills.
- Customer Service Strong customer service orientation and problem-solving capabilities.
- English (Fluent)
Advantageous
- Knowledge of ITIL framework: Familiar with ITIL best practices for IT service management.
- Experience in project management: Skills in managing IT projects from initiation to completion.
Benefits
- Competitive salary package
- Health insurance
- Paid time off and sick leave
- Opportunities for professional development
Company Culture
- Team Spirit: We believe in collaboration and fostering a supportive work environment.
- Continuous Improvement: Encouraging professional growth and development through continuous learning opportunities.
- Respect and Inclusion: We value diversity and ensure all team members feel heard and respected.
How To Apply
- Once you have logged in and completed your profile, simply click \”Apply Now\” to add your application for the IT Support Technician position and share your profile with the recruiter.
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IT Support Technician in East London @ Job Fly SA employer: Centurion Group
Contact Detail:
Centurion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in East London @ Job Fly SA
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows and Linux operating systems. Being able to demonstrate your hands-on experience with these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, as this role requires strong communication and problem-solving abilities. Consider preparing examples of how you've successfully resolved technical issues for clients or colleagues in the past.
✨Tip Number 3
Network with current IT professionals in East London, especially those who work in similar roles. Attend local tech meetups or online forums to gain insights into the industry and potentially get referrals that could help your application stand out.
✨Tip Number 4
Research the company culture at Job Fly SA. Understanding their values around teamwork and continuous improvement can help you tailor your responses in interviews, showing that you align with their mission and are a good fit for their team.
We think you need these skills to ace IT Support Technician in East London @ Job Fly SA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows and Linux systems. Include specific examples of troubleshooting and customer service skills that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your understanding of IT support roles. Mention your familiarity with ticketing systems and your approach to problem-solving in customer service scenarios.
Highlight Relevant Qualifications: Clearly list your qualifications, such as your diploma in Information Technology and any additional certifications. If you have experience with ITIL practices or project management, be sure to include that as well.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Centurion Group
✨Know Your Tech Inside Out
Make sure you have a solid understanding of both Windows and Linux operating systems, as well as networking concepts. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past.
✨Demonstrate Customer Service Skills
Since this role involves direct client interaction, showcase your customer service orientation. Share examples of how you've effectively resolved issues for users and maintained a positive experience.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL best practices can set you apart from other candidates. Brush up on key concepts and be ready to explain how they can improve IT service management in the workplace.
✨Prepare for Technical Questions
Expect technical questions related to ticketing systems and remote support tools. Review common issues and solutions, and be ready to demonstrate your problem-solving capabilities during the interview.
