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For Companies At a Glance
- Tasks: Manage and process personal accident claims with attention to detail and strong communication.
- Company: Allianz is a trusted global insurance leader, dedicated to outstanding customer service and employee support.
- Benefits: Enjoy hybrid working, excellent training, and a supportive workplace culture focused on wellbeing.
- Why this job: Join a Great Place to Work and make a real impact in customers' lives through your role.
- Qualifications: 1-2 years in insurance claims handling; APA qualification or studying towards it is essential.
- Other info: This role offers a chance to grow in a dynamic team while ensuring compliance with industry standards.
The predicted salary is between 36000 - 60000 £ per year.
About Allianz
We are proud to be one of the world’s most trusted insurance companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years and our success is primarily down to the incredible people we employ.
We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, dedication and team work. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model.
We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category during the 2025 Awards, as well as being one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing in 2025! If you\’re ready to take the next step in your career, apply now and become part of the team!
The Opportunity
As a Personal Accident Claims Handler you will be responsible for managing and processing claims related to personal accidents. The role requires a keen eye for detail, strong communication skills, and the ability to work efficiently under pressure. The PA Claims Handler will ensure that all claims are handled in accordance with company policies and legal guidelines.
Key Responsibilities:
- Deliver excellent standards of customer service through high quality and efficient handling of policyholders claims.
- Registration, handling and settlement of personal accident claims for a key Allianz account
- Accurate and comprehensive recording of all transactions and decisions
- Compliance with company quality standards
- Compliance with financial services authority requirements for claims handling
- Achievement of agreed targets in relation to settlement rate, calls answered and completions
- Liaising with others to obtain and deliver information that is critical to service and control of claims costs
- Be aware of fraud indicators to identify potential fraud cases and escalate them to the relevant personnel in our Fraud Investigation Unit (FIU)
Key Requirements / Skills & Experience
Essential:
- Minimum 1-2 years’ experience in Insurance Claims handling or Underwriting
- APA Qualified or studying towards an APA, CIP or a relevant insurance qualification to meet MCC requirements*
- Skilled communicator & negotiator, with ability to work on initiative and manage own time effectively
Desirable:
- Relevant third level qualification
- Experience in Property (commercial or household) Claims handling
Allianz plc. is regulated by the Central Bank of Ireland.
MCC:
**This role is subject to Minimum Competency Code (“MCC”) as provided for by the Central Bank of Ireland.A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland.This role is a Control Function (CF-5, 6) and is subject to F&P Standards.This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023.See Link:Individual Accountability Framework | Central Bank of Ireland.The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.
75867 | Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent
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Personal Accident Claims Handler employer: Allianz Popular SL.
Contact Detail:
Allianz Popular SL. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Accident Claims Handler
✨Tip Number 1
Familiarise yourself with Allianz's values and customer service standards. Understanding their commitment to trust and integrity will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Brush up on your knowledge of personal accident claims and the relevant legal guidelines. Being well-versed in these areas will not only boost your confidence but also demonstrate your expertise and readiness for the role.
✨Tip Number 3
Network with current or former employees of Allianz, especially those in claims handling roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare examples of how you've successfully handled claims or resolved customer issues in the past. Highlighting your problem-solving skills and ability to work under pressure will make you stand out as a candidate.
We think you need these skills to ace Personal Accident Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Personal Accident Claims Handler. Familiarise yourself with the key skills required, such as attention to detail and strong communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in insurance claims handling or underwriting. Emphasise any qualifications like APA or CIP that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage claims efficiently. Mention specific examples from your past experience that demonstrate your skills and achievements.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Allianz Popular SL.
✨Know Your Claims
Familiarise yourself with the types of personal accident claims that Allianz handles. Be prepared to discuss specific examples from your past experience and how you managed similar claims effectively.
✨Demonstrate Communication Skills
As a Personal Accident Claims Handler, strong communication is key. Practice articulating your thoughts clearly and confidently, and be ready to showcase your negotiation skills during the interview.
✨Showcase Attention to Detail
Highlight your ability to manage details meticulously. Prepare to discuss how you ensure compliance with company policies and legal guidelines in your previous roles, as this will be crucial for the position.
✨Understand the Company Culture
Research Allianz's values and their commitment to customer service and employee wellbeing. Be ready to explain how your personal values align with theirs and how you can contribute to their positive workplace culture.
