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- Tasks: Assist in managing leasing activities and resident relations for a vibrant community.
- Company: Join Greystar, a global leader in real estate management and development.
- Benefits: Enjoy competitive pension, healthcare, holiday allowance, and more perks.
- Why this job: Be part of a dynamic team that values diversity and promotes resident satisfaction.
- Qualifications: Good education, Microsoft Office skills, and a passion for customer service required.
- Other info: Flexible working environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
The Assistant Manager is responsible for coordinating and delivering the leasing and reservations activities and assisting the Community Manager in the day to day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives.
Key Role Responsibilities
- Acts as a role model at all times by demonstrating the core values.
- Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received following all viewings.
- Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures.
- Uses the Companys property systems to generate sales and leasing reports and monitors unit availability data and ensuring it is accurate and up to date.
- Actively seeks interaction and contact with residents to proactively seek to improve service delivery.
- Oversees on-site enquiries, ensuring an appropriate inventory of ready apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Stays informed about current market and competitor conditions that may impact the communitys occupancy and results.
- Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues.
- Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
- Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams.
- Works with the maintenance team to ensure the physical aspects of the community meet the Companys standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents.
- Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
- Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Companys internal resources as needed to support solutions.
- Acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
About You
- Good level of general education.
- Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
- Proficiency in using property operations software. Training will however, be provided.
- Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.
- Detailed knowledge of Landlord/Tenant Legislation
- A strong team player but capable of working autonomously and taking ownership.
- Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment.
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- Fluent English verbal and written communication skills.
- Excellent organisation skills with the ability to multi task and prioritise.
- Numerical skills necessary to complete the above activities.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
What We Offer
We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.
About Greystar
Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company\’s business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain.
One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site athttps://jobs.greystar.com/.
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Assistant Manager employer: Greystar Europe
Contact Detail:
Greystar Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with the local property market and current trends. Understanding what drives leasing performance in your area will help you stand out as a knowledgeable candidate who can contribute to the company's goals.
✨Tip Number 2
Network with professionals in the property management sector. Attend local events or join online forums to connect with others in the industry, which can provide valuable insights and potentially lead to job referrals.
✨Tip Number 3
Demonstrate your customer service skills during any interactions with the company. Whether it's through a phone call or an informal meeting, showing that you can effectively communicate and resolve issues will highlight your suitability for the role.
✨Tip Number 4
Research Greystar's core values and mission. Tailoring your conversations and questions to reflect their commitment to equality and diversity will show that you align with their culture and are genuinely interested in being part of their team.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, leasing, and customer service. Use specific examples that demonstrate your ability to meet leasing goals and manage operations effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Assistant Manager role at Greystar. Mention how your skills align with their core values and how you can contribute to achieving their objectives in leasing and resident satisfaction.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Office and any property operations software you have used. Highlight your numerical skills and experience with P&L responsibility, as these are crucial for the role.
Demonstrate Cultural Awareness: Since Greystar values diversity and equality, mention any experiences that showcase your ability to work with diverse teams and adapt your communication style to different audiences. This will show that you align with their company culture.
How to prepare for a job interview at Greystar Europe
✨Showcase Your Knowledge of the Property Sector
Make sure to brush up on your understanding of landlord/tenant legislation and current market conditions. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the role.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks in a fast-paced environment. Highlighting your ability to prioritise and stay organised will show that you're capable of handling the demands of the Assistant Manager position.
✨Emphasise Your Teamwork and Autonomy
Be ready to discuss instances where you've worked effectively as part of a team, as well as times when you've taken initiative independently. This balance is crucial for the role, so showcasing both will be beneficial.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
