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- Tasks: Coordinate daily office operations and ensure a welcoming environment for all.
- Company: Ofgem is the UK's independent energy regulator, focused on protecting consumers and promoting a net-zero energy system.
- Benefits: Enjoy flexible working hours, 30 days annual leave, and a comprehensive benefits package including a Civil Service pension.
- Why this job: Join a growing team in Cardiff and help shape a sustainable future while gaining valuable experience.
- Qualifications: Customer service experience, strong communication skills, and IT proficiency are essential; First Aid training is a plus.
- Other info: This role requires full-time attendance at the Cardiff office, Monday to Friday.
The predicted salary is between 21000 - 36000 £ per year.
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This role is based full-time in our Cardiff office.
Job Summary
Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers and drive economic growth.
As Estates Coordinator, you’ll play a central role in the smooth operation of our Cardiff office, ensuring a safe, welcoming and professional environment for colleagues and visitors. You’ll work closely with colleagues and contractors to oversee key aspects of the office’s day-to-day activities.
These include aspects of security systems, storage facilities and personal lockers management. You’ll help to ensure we get maximum value from our office space and will play an essential co-ordination role in any layout or usage changes. You‘ll also be responsible for incoming and outgoing post, as well as looking after key provisions such as stationery, first aid supplies and office furniture.
Due to the nature of this role the successful candidate will be required to attend the Cardiff office 5 days a week (Monday to Friday). This is a great time to join the Estates team as we are expanding our presence in Cardiff, and you will very much be part of this expansion. You will have the opportunity to shape how Ofgem operates in the Cardiff office.
Job Description
Key Responsibilities
- Attended the office Monday to Friday (unless otherwise agreed with Line Manger) to act as the first point of contact for colleagues, Cardiff Hub Building Manager, and service providers. Overseeing the delivery of a quality workplace environment, with a focus on excellent customer service to provide a usable, and safe working environment for colleagues.
- Provide building inductions for new starters coming to the office, outlining office protocols and procedures, along with issuing security passes.
- Carry out routine daily tasks supporting the day-to-day requirements of colleagues such as processing post, enforcing clear desk policy and managing stock levels of office consumables.
- Deal with ad-hoc requests though our service inbox and in-person from colleagues and service providers.
- Develop and maintain various trackers for Estates, Health, Safety & Wellbeing in line with data requirements for providing timely and accurate reporting.
- Support the delivery of Estates, Health, Safety & Wellbeing strategy.
- Act as a First Aider and Fire Marshal for the Workspace. (Training can be provided).
Key Outputs and Deliverables
- Ensuring Government Hub policy is always complied with and supporting management of direct supplied contracts to the Cardiff office.
- Attending the office Monday to Friday to deliver workplace services such as post, stationary, storage, inductions and other facilities and services.
- Coordinating Estates, Health, Safety & Wellbeing events and training.
- Raising Purchase Orders and paying invoices as required.
- Act as first point of contact for Display Screen Equipment (Cardinus) queries.
- Organise and develop various communication channels to support the delivery of the Estates function.
Key Responsibilities
- Attended the office Monday to Friday (unless otherwise agreed with Line Manger) to act as the first point of contact for colleagues, Cardiff Hub Building Manager, and service providers. Overseeing the delivery of a quality workplace environment, with a focus on excellent customer service to provide a usable, and safe working environment for colleagues.
- Provide building inductions for new starters coming to the office, outlining office protocols and procedures, along with issuing security passes.
- Carry out routine daily tasks supporting the day-to-day requirements of colleagues such as processing post, enforcing clear desk policy and managing stock levels of office consumables.
- Deal with ad-hoc requests though our service inbox and in-person from colleagues and service providers.
- Develop and maintain various trackers for Estates, Health, Safety & Wellbeing in line with data requirements for providing timely and accurate reporting.
- Support the delivery of Estates, Health, Safety & Wellbeing strategy.
- Act as a First Aider and Fire Marshal for the Workspace. (Training can be provided).
Key Outputs and Deliverables
- Ensuring Government Hub policy is always complied with and supporting management of direct supplied contracts to the Cardiff office.
- Attending the office Monday to Friday to deliver workplace services such as post, stationary, storage, inductions and other facilities and services.
- Coordinating Estates, Health, Safety & Wellbeing events and training.
- Raising Purchase Orders and paying invoices as required.
- Act as first point of contact for Display Screen Equipment (Cardinus) queries.
- Organise and develop various communication channels to support the delivery of the Estates function.
Person specification
Essential Criteria
- Experience of delivering a quality customer service to a range of stakeholders.(Lead criteria)
- Excellent written and verbal communication skills.
- IT proficient including Microsoft 365.
- Ability to work under own initiative to organise and prioritise a changing workload and be a team player when required.
- First Aid and Fire Marshal trained (or willing to undertake training within 6 months of appointment to role).
Desirable Criteria
- Facilities Management experience.
- Health and safety experience.
Behaviours
We\’ll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Working Together
- Managing a Quality Service
Technical skills
We\’ll assess you against these technical skills during the selection process:
- Please refer to the Candidate Pack and Role Profile attached for full details.
Alongside your salary of £25,854, OFGEM contributes £7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.
You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [https://www.cifas.org.uk/fpn].
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission\’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : Emma Tosh
- Email : recruitment@ofgem.gov.uk
Recruitment team
- Email : recruitment@ofgem.gov.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.
In the first instance, you should raise the matter directly via recruitment@ofgem.gov.uk. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.
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Estates Coordinator employer: Ofgem
Contact Detail:
Ofgem Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Coordinator
✨Tip Number 1
Familiarise yourself with Ofgem's mission and values. Understanding their commitment to protecting energy consumers and promoting a net-zero energy system will help you align your responses during interviews and discussions, showcasing your enthusiasm for their goals.
✨Tip Number 2
Network with current or former employees of Ofgem, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your fit for the Estates Coordinator position.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since this role focuses on delivering a quality workplace environment, be ready to share specific examples of how you've successfully managed stakeholder relationships and resolved issues in previous positions.
✨Tip Number 4
Highlight any relevant training or certifications, particularly in health and safety or facilities management. If you’re not already trained as a First Aider or Fire Marshal, express your willingness to undertake this training, as it shows your commitment to workplace safety.
We think you need these skills to ace Estates Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight how your experience aligns with the role of Estates Coordinator, particularly in customer service and office management.
Craft Your Personal Statement: Prepare a 1250-word personal statement that clearly demonstrates how you meet both the essential and desirable criteria listed in the job profile. Use specific examples from your past experiences to illustrate your skills and capabilities.
Showcase Communication Skills: Since excellent written and verbal communication is crucial for this role, ensure your application is well-structured and free of errors. Use clear and concise language to convey your points effectively.
Highlight Relevant Experience: Emphasise any previous experience in facilities management or health and safety, as these are desirable criteria. Mention any relevant training, such as First Aid or Fire Marshal, and express your willingness to undertake further training if necessary.
How to prepare for a job interview at Ofgem
✨Showcase Your Customer Service Skills
As an Estates Coordinator, you'll be the first point of contact for colleagues and service providers. Be prepared to discuss your previous experiences in delivering excellent customer service and how you handle various stakeholder needs.
✨Demonstrate Your Organisational Abilities
This role requires strong organisational skills to manage daily tasks and ad-hoc requests. Share examples of how you've successfully prioritised workloads and maintained efficiency in a busy environment.
✨Familiarise Yourself with Health and Safety Protocols
Since you'll be involved in health, safety, and wellbeing strategies, it's essential to understand relevant protocols. Brush up on basic health and safety regulations and be ready to discuss how you would implement them in the workplace.
✨Prepare for Behavioural Questions
The selection process will assess your behaviours, so think about examples that demonstrate your ability to change and improve processes, communicate effectively, and work collaboratively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
