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- Tasks: Provide top-notch customer support by troubleshooting network issues and ensuring smooth operations.
- Company: Join the UK's largest fibre-only network, setting new standards in digital infrastructure.
- Benefits: Enjoy a hybrid work model, competitive salary, performance bonuses, and 25 days annual leave.
- Why this job: Make a real impact on people's lives by enhancing their internet experience and supporting community growth.
- Qualifications: Strong technical background with troubleshooting skills; experience in WAN technologies and network administration required.
- Other info: We celebrate diversity and offer support throughout the application process for all candidates.
The predicted salary is between 18000 - 36000 £ per year.
CityFibre provides wholesale connectivity to multiple business and consumer service providers, local authorities and mobile operators.
Job Description
As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!
As a Technical Service Technician, you’ll play a key role in providing exceptional customer support by troubleshooting and resolving network issues. Working within a well-defined process, you’ll use logical thinking to diagnose and resolve faults efficiently, ensuring minimal disruption for customers. You’ll also proactively monitor our network management system to help prevent future incidents, collaborating with the wider Service Desk and NOC teams.
You’ll receive a competitive salary, plus a7.5% shift allowance, performance-related bonus, and a range of benefits designed to support your financial, physical and mental wellbeing.
This is some of what you can expect to be doing:
• Responding to incoming calls from customers, diagnosing faults and providing timely resolutions
• Monitoring the network management system to detect and prevent potential issues
• Escalating complex faults to the appropriate teams when necessary
• Working within agreed SLAs to maintain service excellence
• Collaborating with colleagues across the Service Desk and NOC teams
What you’ll bring to the role
A strong technical background with excellent troubleshooting skills. You’ll also have:
• Solid technical support experience
• Knowledge of WAN technologies
• Experience in diagnosing and resolving customer network issues
• Understanding of Internet Services, including DSL, Ethernet, Firewalls, GPON, and routing protocols
• Network administration experience
Diversity, Inclusion & Belonging
We’re a Times Top 50 Employer for Gender Equality. We’re endorsed by WORK180 and we’re a partner of Diversifying . We have pledged our commitment to the Armed Forces Silver Covenant, Care Leaver Covenant and we’re a Disability Confident Leader. Working together with our Employee Communities, we’re wholly committed to ensuring that our people’s voices are heard, and that everyone feels a sense of belonging and pride to be a part of CityFibre. If you’d like to explore our culture and values, check out The CityFibre Way .
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us, as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave, a day off on your birthday, a day off to support a charity or organisation of choice, a range of wellbeing and savings initiatives including private medical insurance, and supportive family friendly and menopause policies.
Additional Information
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at careers@cityfibre.com. We want to help!
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Technical Service Technician employer: CityFibre Limited
Contact Detail:
CityFibre Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as WAN technologies and network administration. This will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice troubleshooting scenarios that are common in technical support roles. Being able to articulate your thought process and problem-solving skills can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of CityFibre on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Technical Service Technician role.
✨Tip Number 4
Prepare questions to ask during the interview that show your enthusiasm for the role and the company. Inquiring about their network management systems or team collaboration can highlight your proactive approach.
We think you need these skills to ace Technical Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant technical support experience and troubleshooting skills. Emphasise your knowledge of WAN technologies and any experience with Internet Services like DSL and Ethernet.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with their mission to improve digital infrastructure and customer service.
Showcase Problem-Solving Skills: Provide specific examples in your application that demonstrate your logical thinking and ability to diagnose and resolve network issues efficiently. This will show you can handle the responsibilities of the Technical Service Technician role.
Highlight Team Collaboration: Mention any previous experiences where you collaborated with teams, especially in a technical environment. This is important as the role involves working closely with Service Desk and NOC teams.
How to prepare for a job interview at CityFibre Limited
✨Understand the Shift Patterns
Make sure you are familiar with the rotating four-week shift pattern mentioned in the job description. Be prepared to discuss how you can manage your time effectively across early, late, and weekend shifts.
✨Showcase Your Technical Skills
Highlight your technical support experience and knowledge of WAN technologies during the interview. Be ready to provide examples of how you've diagnosed and resolved network issues in the past.
✨Demonstrate Problem-Solving Abilities
Since the role involves troubleshooting and resolving network issues, prepare to discuss specific instances where you used logical thinking to solve problems efficiently. This will show your potential employer that you can handle the demands of the job.
✨Emphasise Team Collaboration
The job requires collaboration with the Service Desk and NOC teams. Be prepared to talk about your experience working in teams and how you communicate effectively with colleagues to ensure service excellence.
