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For Companies At a Glance
- Tasks: Join our team to install, configure, and support Mitel telephone systems.
- Company: Sentenia Systems is a dynamic tech company based in Wakefield, MA.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a supportive team while enhancing your technical skills in a fast-paced setting.
- Qualifications: Certifications in MiTel systems and knowledge of VoIP are essential; customer service skills are a must.
- Other info: Willingness to travel and be part of an on-call rotation is required.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Sentenia Systems, located in Wakefield, MA., is seeking a telephone technician with experience working with MiTel to join their team. If you are self-motivated and a team player than Sentenia Systems would be a great place for you to work and grow.
Responsibilities:
- Program, configuration, support, install, repair and upgrades of Mitel business telephone systems
- Install, run and troubleshoot cable/jacks/speakers and horns
- Work with voice and data carriers on cut overs and repairs
- End user training on products
- Site surveys
- Assist sales/engineering team
- Maintain technical proficiency on systems
Qualifications:
- Certifications in two or more of the following MiVoice, MiCollab, Nupoint, MiContact Center, DVS (Encore)
- Certifications in Avaya, Alcatel and Allworx phone systems a plus
- Knowledge of Networking, VoIP environment, Routing Protocols, VLANS
- Willingness to travel with some night and weekend work when needed
- Ability to be part of on call rotation
- Possess excellent verbal and written communication skills, be a team player, self-starter with customer service focus
- Ability to multitask
- Must possess basic diagnostic skills. Desired candidate should be able to troubleshoot from beginning to end and provide detailed information on resolution.
- Ability to work at heights and on ladders
- Able to work in a fast-paced environment
- Reliable, top-notch work ethic
- Other duties as assigned
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Mitel Technician employer: Sentenia Systems, Inc.
Contact Detail:
Sentenia Systems, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mitel Technician
✨Tip Number 1
Familiarise yourself with the specific Mitel systems mentioned in the job description, such as MiVoice and MiCollab. Having hands-on experience or even just a solid understanding of these systems will make you stand out during the interview process.
✨Tip Number 2
Network with current or former employees of Sentenia Systems on platforms like LinkedIn. They can provide valuable insights into the company culture and what they look for in a candidate, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your troubleshooting skills in detail. Be ready to share specific examples of how you've diagnosed and resolved issues in previous roles, especially in VoIP environments, as this is crucial for the position.
✨Tip Number 4
Show your willingness to learn and adapt by mentioning any relevant certifications you are pursuing or plan to pursue. This demonstrates your commitment to professional growth and aligns with the company's focus on technical proficiency.
We think you need these skills to ace Mitel Technician
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Mitel Technician position. Familiarise yourself with MiTel systems and related technologies to demonstrate your knowledge in your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any certifications you hold in MiVoice, MiCollab, or other related systems, as well as your troubleshooting abilities and customer service focus.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that relate to the responsibilities listed, such as your ability to work with voice and data carriers or your experience in end-user training.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a technical role.
How to prepare for a job interview at Sentenia Systems, Inc.
✨Showcase Your Technical Skills
Make sure to highlight your experience with MiTel systems and any relevant certifications you hold. Be prepared to discuss specific projects or challenges you've faced and how you resolved them.
✨Demonstrate Teamwork
Since the role requires being a team player, share examples of how you've successfully collaborated with others in previous positions. This could include working with sales or engineering teams on installations or troubleshooting.
✨Prepare for Practical Scenarios
Expect to be asked about troubleshooting scenarios or technical problems. Brush up on your diagnostic skills and be ready to walk through your thought process on how you would approach these situations.
✨Communicate Clearly
Excellent verbal and written communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you may need to train end users or communicate with non-technical staff.
