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- Tasks: Lead the development of standard operating procedures and training for Yale's Facilities Operations.
- Company: Join Yale University, a prestigious institution dedicated to creating a better tomorrow.
- Benefits: Enjoy competitive salary, diverse opportunities, and a supportive community environment.
- Why this job: Make a real impact on campus operations while working in a dynamic and innovative environment.
- Qualifications: Strong knowledge in MEP and structural trades; managerial skills in unionized settings preferred.
- Other info: Full-time role with potential for growth and collaboration across various departments.
The predicted salary is between 60000 - 108000 £ per year.
Join to apply for the Physical Plant Program Manager role at Yale University.
Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community—eligible for opportunities through the New Haven Hiring Initiative—or a newcomer interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!
Salary Range: $81,900.00 – $163,425.00
Overview
The Physical Plant Program Manager creates and develops the Facility Operations (FacOps) Department Standard Operating Procedures (SOPs), staff modeling, job plans, and safety plans. This position also produces and delivers training, quality assurance, and employee engagement programs that support and standardize the work of the Physical Plant operational units (MEP and structural trades) in Facilities Operations for the physical appearance and the daily operation of Yale’s buildings. Reporting to the Director of Facilities Operations, this position is responsible for planned maintenance and process standardization for physical plant operational units that impact the physical appearance and the daily operation of buildings, including the MEP and structural trades. Ensure the standardization of processes and quality across all operational units. Provide coordination and support for resource planning efforts and project plans, consistent with strategic plans, to inform operating and capital decisions. Analyze feedback from the Facilities Operations community to discuss processes affecting their area of responsibility. Develop staffing models and job plans to satisfy new needs and to determine and coordinate priorities. Participate in, create support for, and coordinate with various stakeholder groups. Develop, conduct, and manage safety and quality assurance programs and audits to determine the effectiveness of developed processes, manpower efficiency, and work implementation. Identify improvement areas with customer satisfaction surveys, building audits, and compliance checks. Coordinate, develop, and refine all operations and maintenance (O&M) responsibilities and methods to align with industry best practices and University Sustainability goals. Incorporate innovative thought, technology, and best practices to continually improve services. Develop the planning and development of services in support of the MEP and structural trade services in all University buildings. Develop and maintain building- and department-level service agreements with campus site directors, ensuring sustainability objectives are included. Coordinate with Capital Projects and Planning, Facilities leadership, and outside contractors & vendors. Develop and capture service delivery processes such as preventive maintenance programs, response to emergency needs, and support of special events and activities. Ensure safety protocols for O&M practices and that regulatory and environmental compliance is maintained and supported through training and management. Review construction project requirements, determine the need for supervision and frontline staff, work methods and procedures, tools, equipment, and other materials. Work across multiple Facilities Operations units to develop plans and processes for Yale’s growing needs. Provide organizational and procedural support for campus site directors, managers, supervisors, and frontline staff. Assist with asset management and information systems, working with CMMS (AssetWorks) and other systems to increase data transparency and improve service performance. Support department budgets, staffing models, equipment acquisition, inventory review, obsolescence renewal, and supply management. Develop reports and presentations for senior leadership, and establish performance metrics and training programs.
Required Skills and Abilities
- Strong knowledge of standard practices in MEP and structural trades. Ability to create staffing and material models, manage staff activities, and coordinate planning and scheduling.
- Well-developed managerial skills, including performance management and team leadership, especially in unionized environments.
- Experience with financial management related to facility maintenance, operations, and projects. Ability to prepare reports and develop sustainable programs.
- Knowledge of CMMS management for data collection, analytics, and KPI tracking.
- Proven ability to manage multiple projects and deadlines, especially in a campus environment with complex building functions.
Preferred Education, Experience, and Skills
Master’s degree in business, administration, facility management, or related field.
Principal Responsibilities
- Develop and execute strategies with internal and external collaborators.
- Advise leadership on strategic and policy issues.
- Manage partnerships and seek external funding opportunities.
- Develop and promote programs and initiatives, including outreach and communication strategies.
- Oversee program communications and content management.
Background Check Requirements
All candidates will undergo pre-employment background screening, which may include motor vehicle, drug testing, and credit checks, contingent upon position requirements.
Health Requirements
Certain positions may require vaccinations, tests, or examinations as mandated by law or policy.
Posting Disclaimer
Salary offers are based on qualifications, experience, and current market conditions. This description summarizes essential functions and is not a comprehensive list of duties. Yale is committed to diversity and equal opportunity in employment.
Additional Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Project Management and IT
- Industry: Higher Education
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Physical Plant Program Manager employer: Yale University
Contact Detail:
Yale University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Physical Plant Program Manager
✨Tip Number 1
Familiarise yourself with Yale's Facilities Operations and their current projects. Understanding their ongoing initiatives will help you tailor your discussions during interviews, showcasing your genuine interest in their work.
✨Tip Number 2
Network with current or former employees of Yale's Facilities Operations. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Stay updated on industry best practices in MEP and structural trades. Being knowledgeable about the latest trends and technologies will demonstrate your commitment to continuous improvement and innovation.
✨Tip Number 4
Prepare to discuss your experience with CMMS and data analytics. Highlighting your ability to manage data transparency and improve service performance will align well with the responsibilities of the Physical Plant Program Manager role.
We think you need these skills to ace Physical Plant Program Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Physical Plant Program Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the job requirements. Emphasise your knowledge of MEP and structural trades, managerial skills, and any experience in facility management or project management.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for the role. Use specific examples from your past experiences that demonstrate your ability to manage multiple projects and lead teams effectively.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that showcase your success in previous roles. This could be improvements in operational efficiency, successful project completions, or effective team leadership in a unionised environment.
How to prepare for a job interview at Yale University
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the Physical Plant Program Manager's responsibilities. Familiarise yourself with standard operating procedures, safety plans, and the specific needs of MEP and structural trades. This will help you articulate how your experience aligns with the role.
✨Showcase Your Management Skills
Given the managerial aspect of this position, be prepared to discuss your experience in performance management and team leadership. Share specific examples of how you've successfully led teams, especially in unionised environments, to demonstrate your capability in handling diverse staff dynamics.
✨Highlight Financial Acumen
Since financial management is crucial for facility maintenance and operations, come ready to discuss your experience with budgeting, resource planning, and financial reporting. Be specific about how you've managed budgets in previous roles and any cost-saving initiatives you've implemented.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple projects. Think of examples where you've had to coordinate across different teams or handle complex building functions, and be ready to explain your thought process and outcomes.
