Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with their banking needs and enhance their experience.
- Company: Join RBS, a leading bank committed to customer service and community support.
- Benefits: Enjoy flexible working hours, 33 days holiday, and a competitive salary starting at £26,010.
- Why this job: Gain valuable skills, receive comprehensive training, and work in a supportive team environment.
- Qualifications: Passion for customer service, strong communication skills, and a drive to learn.
- Other info: This is an entry-level full-time role with opportunities for career growth.
The predicted salary is between 20808 - 31212 £ per year.
RBS Dunfermline, Scotland, United Kingdom
Join or sign in to find your next job
Join to apply for the Customer Service – Personal Banker role at RBS
Continue with Google Continue with Google
RBS Dunfermline, Scotland, United Kingdom
2 days ago Be among the first 25 applicants
Join to apply for the Customer Service – Personal Banker role at RBS
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Job Description
Join us as a Customer Service, Personal Banker in Dunfermline
- You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
- We’ll look to you to proactively find ways to continually enhance our customer banking experience
- We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
- This job does not meet Skilled Worker visa sponsorship requirements
What you\’ll do
As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, you’ll be:
- Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
- Completing general banking requests such as payments, balance enquires and transfers
- Helping customers to understand the different ways they can bank with us and the range of services we can offer
- Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you\’ll need
To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.
You’ll also need:
- A passion for customer service and strong attention to detail
- The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
- Strong interpersonal skills and the ability to work well as part of a team
- The commitment to develop new skills and responsibilities
How we’ll reward you
You’ll join us on a competitive salary starting of £26,010 pro rata for the hours you work.
You’ll also benefit from:
- A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
- A generous holiday entitlement of 33 days, pro rata for hours worked
- A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
What else you need to know
Your working pattern
You’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms the hours you work, typically , you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
-
Industries
Banking
Referrals increase your chances of interviewing at RBS by 2x
Sign in to set job alerts for “Personal Banker” roles.
Continue with Google Continue with Google
Continue with Google Continue with Google
Edinburgh, Scotland, United Kingdom 1 day ago
Kirkcaldy, Scotland, United Kingdom 3 days ago
Edinburgh, Scotland, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 8 hours ago
Edinburgh, Scotland, United Kingdom 3 days ago
Edinburgh, Scotland, United Kingdom 5 days ago
Edinburgh, Scotland, United Kingdom 4 days ago
Edinburgh, Scotland, United Kingdom 1 week ago
NHSL 219361 Personal Assistant to Senior Management Team (LI)
Midlothian, Scotland, United Kingdom 5 days ago
Edinburgh, Scotland, United Kingdom 2 days ago
218809 Personal Assistant to DATCC Service Director (KA)
Edinburgh, Scotland, United Kingdom 1 week ago
Livingston, Scotland, United Kingdom 5 days ago
Third Party Contracts Relationship Manager
Stirling, Scotland, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 1 day ago
Edinburgh, Scotland, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 1 day ago
Edinburgh, Scotland, United Kingdom 3 days ago
Edinburgh, Scotland, United Kingdom 2 weeks ago
Edinburgh, Scotland, United Kingdom 2 weeks ago
Governance Specialist/Board Support (Company Secretarial Assistant)
Edinburgh, Scotland, United Kingdom 3 weeks ago
Edinburgh, Scotland, United Kingdom 2 weeks ago
Edinburgh, Scotland, United Kingdom 2 days ago
Edinburgh, Scotland, United Kingdom 2 weeks ago
218809 Personal Assistant to DATCC Service Director (KA)
Edinburgh, Scotland, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 1 day ago
Relationship Manager – EV Salary Sacrifice
Edinburgh, Scotland, United Kingdom 5 days ago
Medical Secretary/Administrator (R1) (JE)
Kirkcaldy, Scotland, United Kingdom 4 days ago
Edinburgh, Scotland, United Kingdom 1 week ago
Livingston, Scotland, United Kingdom 4 days ago
Grangemouth, Scotland, United Kingdom 1 week ago
Edinburgh, Scotland, United Kingdom 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service – Personal Banker employer: RBS
Contact Detail:
RBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service – Personal Banker
✨Tip Number 1
Familiarise yourself with RBS's values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you articulate how you would handle various customer interactions, showcasing your ability to provide outstanding service.
✨Tip Number 3
Network with current or former employees of RBS. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Stay updated on the latest banking trends and customer service techniques. Being knowledgeable about the industry will not only impress your interviewers but also show your commitment to continuous improvement.
We think you need these skills to ace Customer Service – Personal Banker
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service – Personal Banker position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet customer needs.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and detail how your skills can enhance the banking experience for customers. Be specific about your interpersonal skills and any relevant training or qualifications.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in banking.
How to prepare for a job interview at RBS
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to provide excellent service, as this will resonate well with the interviewers.
✨Demonstrate Strong Communication Skills
Prepare to discuss how you can explain complex banking products in simple terms. Use clear and concise language during the interview to showcase your ability to communicate effectively with customers.
✨Highlight Your Attention to Detail
Since accuracy is crucial in banking, be ready to provide examples of how you've maintained high standards in your work. Discuss any experiences where your attention to detail made a significant difference.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific customer scenarios. Think about past experiences where you successfully resolved issues or improved customer satisfaction, and be ready to share those stories.
