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- Tasks: Manage and grow existing client accounts using Dynamics 365 solutions.
- Company: Join a respected Microsoft Partner known for its strong client services.
- Benefits: Enjoy competitive salary, flexible working, and ongoing professional development.
- Why this job: Perfect for those who love building relationships and driving client success.
- Qualifications: Experience in IT account management and strong knowledge of Dynamics 365 required.
- Other info: This is a non-new-business role focused on long-term partnerships.
The predicted salary is between 48000 - 72000 £ per year.
Direct message the job poster from Nigel Frank International
Senior IT Account Executive – Dynamics 365 (Account Growth & Relationship Management)
Location: UK (Remote/Hybrid)
Salary: 80k + OTE + Benefits
Job Type: Permanent
We are working with a well-regarded Microsoft Partner that is looking to strengthen its client services team with the addition of a Senior IT Account Executive. This role is focused exclusively on managing and growing existing client accounts through strategic relationship management, upselling, and cross-selling Dynamics 365 solutions.
The Role
This is a non-new-business role, ideal for a commercially minded account manager who excels at nurturing long-term client relationships. You’ll work closely with delivery and technical teams to identify opportunities for additional value within existing accounts, ensuring clients are fully leveraging the Microsoft stack.
Key Responsibilities
- Manage a portfolio of existing clients using Dynamics 365 (CE, F&O, Business Central, Power Platform).
- Identify and execute upsell and cross-sell opportunities aligned with client needs and business goals.
- Act as the primary point of contact for client stakeholders, ensuring satisfaction and retention.
- Collaborate with internal teams to develop tailored roadmaps and solution enhancements.
- Maintain a deep understanding of Microsoft’s evolving product offerings and licensing models.
- Support renewal processes and ensure long-term account health.
Candidate Requirements
- Experience managing IT or software accounts within a Microsoft Partner environment.
- Strong knowledge of Dynamics 365 and the broader Microsoft ecosystem.
- Proven ability to grow accounts through consultative selling and strategic engagement.
- Excellent relationship-building and communication skills.
- Comfortable working with technical and non-technical stakeholders alike.
What’s on Offer
- Join a collaborative, customer-focused Microsoft Partner with a strong delivery reputation.
- Competitive salary and performance-based commission.
- Flexible working arrangements and a supportive team culture.
- Access to Microsoft partner programs and ongoing professional development.
- Clear progression opportunities within a growing business.
Interested?
If you\’re an experienced account manager looking to focus on client growth and long-term partnerships, we’d love to hear from you. Apply now or get in touch for a confidential discussion.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology and Sales
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Industries
IT Services and IT Consulting
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Senior IT Account Manager employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Account Manager
✨Tip Number 1
Familiarise yourself with Dynamics 365 and the Microsoft ecosystem. Understanding the products and services you’ll be working with will not only boost your confidence but also help you engage more effectively with potential clients.
✨Tip Number 2
Network with professionals in the Microsoft Partner community. Attend relevant events or webinars to connect with others in the field, as these relationships can lead to valuable insights and opportunities.
✨Tip Number 3
Showcase your relationship management skills during interviews. Prepare examples of how you've successfully nurtured client relationships and driven account growth in previous roles to demonstrate your fit for this position.
✨Tip Number 4
Stay updated on the latest trends in IT and software sales. Being knowledgeable about industry changes will allow you to have informed discussions with clients and position yourself as a trusted advisor.
We think you need these skills to ace Senior IT Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing IT or software accounts, particularly within a Microsoft Partner environment. Emphasise your knowledge of Dynamics 365 and any relevant achievements in account growth.
Craft a Compelling Cover Letter: In your cover letter, focus on your relationship-building skills and your ability to engage with both technical and non-technical stakeholders. Mention specific examples of how you've successfully upsold or cross-sold solutions in the past.
Showcase Relevant Experience: When detailing your work history, be sure to include specific metrics or outcomes that demonstrate your success in account management. Highlight any experience you have with consultative selling and strategic engagement.
Research the Company: Familiarise yourself with the Microsoft Partner's offerings and their approach to client services. This will help you tailor your application and show that you're genuinely interested in the role and the company.
How to prepare for a job interview at Nigel Frank International
✨Know Your Dynamics 365 Inside Out
Make sure you have a solid understanding of Dynamics 365 and its various components. Be prepared to discuss how you've used it in past roles and how it can benefit clients. This will show your expertise and ability to provide value.
✨Demonstrate Relationship Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight your approach to nurturing long-term partnerships and how you've handled challenges to maintain client satisfaction.
✨Showcase Your Consultative Selling Approach
Be ready to explain your consultative selling techniques. Discuss how you've identified upsell and cross-sell opportunities in previous roles, and how you align solutions with client needs and business goals.
✨Engage with Technical and Non-Technical Stakeholders
Since you'll be working with both technical and non-technical teams, demonstrate your ability to communicate effectively with diverse stakeholders. Share examples of how you've bridged gaps between different teams to achieve successful outcomes.
