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- Tasks: Provide 1st & 2nd line IT support, troubleshooting hardware and software issues.
- Company: Join Gardner Denver, a leader in flow control and compression equipment with over 160 years of expertise.
- Benefits: Enjoy 25 days holiday, health cover, electric car scheme, and employee share options.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact in IT support.
- Qualifications: Experience with MS Office, Active Directory, and basic server tasks required.
- Other info: This role is site-based in Redditch, offering a chance to grow in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
Select how often (in days) to receive an alert:
Redditch (office based) with remote support expected for the user base around the other UK and Ireland facilities.
About Us
Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers\’ specific uses.
Responsibilities
- You will look after software & hardware troubleshooting, ticket coordinating/ ticket triaging & ticket assignment, walk ups & basic active directory management.
- You will work in a predominantly Windows based environment.
- Responsible for all 1st & 2nd line desk side support, EUC and IT Infrastructure ticket, service request and incident management.
- Support all compliance requirements the site has with various vendors.
- Management solutions, and Mobile Device Management systems and IT hardware (including desktops, laptops, tablets and mobile phones).
- Lead on ticket receipt, triage (including categorisation, prioritisation, and initial diagnostics), investigation and resolution within SLA, where possible.
- Escalation of incidents and tickets to line manager 3rd line support where necessary
- Responsible for End-to-End ticket management and ensuring excellent communications with all end users, keeping them informed about the incident and ticket status at agreed intervals.
- Basic network competency to be able to check connectivity, routing, assist with troubleshooting etc.
- Ability rack and stack networking equipment and servers in as well as work with the relevant towers under guidance when troubleshooting and working on upgrades.
- Able to patch devices and ports where required.
- Complete workload activities in line with the businesses Service Level Agreements.
- Complete all training requirements as specified within the organisation.
- Retire and dispose of hardware in line with company policy.
- Must be comfortable working on t heir own with excellent problem solving skills.
Basic Qualifications
- Experience with MS Office (O365 and previous)
- Experience using Active Directory.
- Experience using ServiceNow.
- Knowledge of PXE Boot/imaging and windows desktop deployments.
- Basic server side tasks (file shares, print management)
Travel & Work Arrangements/Requirements
Fully site based
- Excellent communication at all levels, both written and verbal.
- Self-motivated, driven and able to work with minimum guidance.
- Customer facing with suitable soft skills to provide a first-class IT Service Delivery, by telephone, email and in person.
- Organised, punctual and adaptable, with the ability to multi-task and follow Procedures successfully.
What we Offer
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
- Westfield Health Medial Cash Plan Cover
- Death in Service Benefit of 4 x salary
- Cycle scheme (After probation period)
- Electric Car Scheme (After 1 year employment)
- 10% of salary in shares after 1 year of employment
- Costco Gold Company member, allowing employees to join.
- Employee Assistance Program
- Enhanced Maternity & Paternity Policies
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Special Accommodation
If you are a person with a disability and need assistance applying for a job, pleasesubmit a request .
Lean on us to help you make life better
We think and act like owners.
We are committed to making our customers successful.
We are bold in our aspirations while moving forward with humility and integrity.
We foster inspired teams.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.
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IT Field Service Technician employer: Ingersoll-Rand plc
Contact Detail:
Ingersoll-Rand plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Technician
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as ServiceNow and Active Directory. Having hands-on experience or even a basic understanding of these platforms can give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a Windows environment. Be prepared to discuss past experiences where you've successfully resolved IT issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Since the role involves customer-facing interactions, practice your communication skills. Think of examples where you've provided excellent service, as this will show that you can maintain strong relationships with end users.
✨Tip Number 4
Research Gardner Denver and its products to understand their market position and values. This knowledge will not only help you tailor your responses but also show your genuine interest in the company during the interview.
We think you need these skills to ace IT Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in IT support, troubleshooting, and any specific software or systems mentioned in the job description, such as Active Directory and ServiceNow.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and customer service experience. Mention your familiarity with Windows environments and your ability to manage tickets effectively.
Highlight Technical Skills: In your application, emphasise your technical skills, particularly those related to hardware and software troubleshooting, network competency, and any experience with mobile device management systems.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've successfully communicated with users in previous positions, whether through email, phone, or in person.
How to prepare for a job interview at Ingersoll-Rand plc
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills mentioned in the job description, like Active Directory and ServiceNow. Brush up on your troubleshooting techniques for both hardware and software, as you'll likely be asked to demonstrate your problem-solving abilities.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Be prepared to discuss how you would keep users informed about ticket statuses and how you handle difficult situations with patience and professionalism.
✨Demonstrate Your Organisational Skills
The job requires managing multiple tickets and tasks simultaneously. Be ready to share examples from your past experiences where you successfully juggled various responsibilities while adhering to deadlines and service level agreements.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and specific challenges the IT department faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
