Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage AV equipment, support events, and provide IT assistance.
- Company: M+C Saatchi Group values diversity and talent, fostering an inclusive workplace.
- Benefits: Enjoy 27 days holiday, private healthcare, gym membership, and personal development opportunities.
- Why this job: Join a dynamic team, enhance your tech skills, and make an impact in a creative environment.
- Qualifications: Proficiency in Microsoft 365, hardware troubleshooting, and strong communication skills required.
- Other info: This role offers hands-on experience with AV technologies and event coordination.
The predicted salary is between 30000 - 42000 £ per year.
The AV & IT Support Technicianwill be responsible for delivering efficient operational support across the Group, ensuring high-quality management of meeting rooms, AV equipment, and events both internal and external. The role requires close collaboration with internal teams, stakeholders, and external suppliers to maintain a best-in-class working environment.
This position is critical in supporting compliance, maintaining infrastructure, and driving operational excellence, while also overseeing event coordination for both internal and external engagements.
In addition to AV and event responsibilities, this role also involves providing 1st and 2nd line IT support as needed. This includes resolving service desk tickets, delivering deskside technical assistance, and supporting end users with hardware, software, and system-related issues to ensure seamless day-to-day operations.
What you\’ll do:
- Meeting Room Management – Oversee, support, and maintain all meeting rooms. Work closely with IT team.
- Event & Pitch Coordination – Lead planning, execution, and support for internal and external events and pitches.
- Digital Signage & Office Environment Services – Manage audio streaming, events, and presentations across office spaces.
- Equipment Maintenance – Ensure all AV and operational equipment is in working order, reporting faults via onsite procedures.
- Confidentiality & Data Security – Safeguard sensitive materials related to presentations, events, and broadcasts.
- Operations Support – Provide administrative assistance, including responding to requests and tickets, screening calls, and handling inquiries.
- AV Setup & Technical Assistance – Assist staff and clients in using fixed and portable AV equipment for meetings and conferences.
- Diary & Calendar Management – Support scheduling of AV services, events, and meetings.
- Asset Management – Maintain operational databases for all AV and Meeting room hardware.
- Daily Operational Support – Act as the point of contact for operational event support needs.
- AV System Setup & Operation – Lead the setup and management of AV equipment and systems.
- General IT Support (1st/2nd Line) – Assist with IT support duties including incident response, troubleshooting, imaging devices, user onboarding/offboarding employees, Office 365 admin, and troubleshooting hardware/software issues.
What you\’ll bring:
- Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint)
- Hardware diagnostics and troubleshooting (Windows and Mac laptops and peripherals)
- Windows 10/11 and macOS support experience
- Incident and ticket management using tools like ServiceNow or Fresh Service
- Printer and network troubleshooting
- Strong communication skills and ability to build positive relationships.
- A proactive team player, actively contributing to the workplace culture.
- Strong IT proficiency, particularly in AV and event technologies.
- Experience of events and conferences, including operating sound desks, visuals and cameras.
- Hands-on knowledge of the procedures used in the installation, modification, maintenance and repair of IT/AV hardware and software.
- Good knowledge of Microsoft Office.
WHAT YOU’LL GET
For the right candidate, we will offer a competitive salary and benefits package which includes 27 days annual holiday, private healthcare, employer contributory pension, life assurance and income protection. We also offer a host of benefits that support wellbeing including subsided gym membership, whilst our commitment to Diversity and Inclusion sees us offer learning opportunities around D+I, targeted mentoring programmes and the opportunity to participate in a number of active Employee Led Networks and associated events. Finally, this role will be supported with all the necessary personal development required to set someone up for success.
M+C Saatchi Group is an Equal Opportunity Employer which does not discriminate, celebrates diversity and bases all hiring and promotion decisions solely on talent and capability, without regard for any personal characteristics.
All employee information is kept confidential according to General Data Protection Regulation (GDPR).
#LI-BM1
#J-18808-Ljbffr
AV & IT Support Technician employer: M&C Saatchi Group
Contact Detail:
M&C Saatchi Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV & IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific AV and IT tools mentioned in the job description, such as Microsoft 365, ServiceNow, and various AV equipment. Being able to demonstrate your hands-on experience with these technologies during discussions will set you apart.
✨Tip Number 2
Network with current employees or professionals in similar roles to gain insights into the company culture and expectations. This can help you tailor your approach and show that you're genuinely interested in contributing to the team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed AV setups or provided IT support in previous roles. Highlighting your problem-solving skills and ability to work under pressure will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by being clear and concise in your interactions. Whether it's during a phone call or an interview, demonstrating your ability to build positive relationships will be crucial for this collaborative role.
We think you need these skills to ace AV & IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AV and IT support. Emphasise your skills in Microsoft 365, hardware diagnostics, and any previous roles involving event coordination or technical assistance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AV and IT support. Mention specific experiences where you've successfully managed meeting rooms or provided technical assistance, and explain how you can contribute to the company's operational excellence.
Highlight Relevant Skills: In your application, clearly list your technical skills, such as troubleshooting Windows and Mac systems, managing AV equipment, and using incident management tools like ServiceNow. This will help demonstrate your fit for the role.
Showcase Communication Abilities: Since strong communication skills are essential for this role, include examples of how you've effectively collaborated with teams or clients in past positions. This could be through successful event coordination or resolving IT issues.
How to prepare for a job interview at M&C Saatchi Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with AV equipment and IT support. Highlight specific instances where you've successfully resolved technical issues or managed AV setups for events.
✨Demonstrate Your Communication Abilities
Since this role involves collaboration with various teams and stakeholders, emphasise your strong communication skills. Share examples of how you've built positive relationships in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to troubleshoot hardware or software issues, and be ready to explain your thought process and actions taken.
✨Familiarise Yourself with the Company Culture
Research M+C Saatchi Group's values and commitment to diversity and inclusion. Be ready to discuss how you can contribute to their workplace culture and align with their mission.
