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For Companies At a Glance
- Tasks: Support clinic activities and provide administrative assistance to clinical providers.
- Company: Join the New England Eye Center, a leading healthcare provider in Cambridge.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Make a difference in patient care while gaining valuable experience in a supportive environment.
- Qualifications: High school diploma required; customer service experience preferred.
- Other info: Entry-level position with minimal prior experience needed; bilingual skills are a plus.
The predicted salary is between 28000 - 42000 £ per year.
Clinical Administrative Coordinator – New England Eye Center – Cambridge
Apply at New England Eye Center – Cambridge. This is a full-time position posted 2 days ago (Requisition ID: R18234).
Job Profile Summary
This role provides administrative and business support to help achieve operational goals. It involves clinical administration duties such as strategic planning, resource allocation, and supporting practice growth. The role is entry-level, requiring minimal prior experience, with routine work under supervision.
Job Overview
Under supervision, supports clinic activities, provides administrative support to clinical providers, manages documents, and handles project tasks. Maintains high customer service levels during patient interactions and plays a key role in revenue cycle, clinic operations, and patient experience.
Job Description
Preferred Qualifications:
- High School diploma or equivalent
- Two years supporting customers
- Bilingual skills
Responsibilities:
- Schedule patient appointments and follow-ups, including testing and surgeries
- Assist with scheduling templates
- Answer phones, triage calls, respond to patient requests, take messages
- Check-in patients, verify demographic and insurance info
- Support revenue cycle activities like registration and insurance verification
- Collect copayments
- Prepare medical records and input data into EMR
- Monitor patient flow and communicate delays
- Assist with billing and reconciliation
- Perform general office tasks: faxing, filing, mailing, supplies, calendar, mail
- Support department physicians with clerical tasks
- Participate in performance improvement projects
Physical Requirements
- Frequent sitting, occasional standing, lifting 10-15 lbs
- Exposure to dust and office discomforts
- Manual dexterity for keyboarding
- Ability to see and read reports on screen
- Hear instructions from staff
- Potential exposure to blood and other materials
Skills & Abilities
- Strong communication skills, oral and written
- Proficient with email, MS Office, scheduling software
- Interpersonal and organizational skills
- Ability to multitask and prioritize
- Flexible work attitude
- Knowledge of third-party billing
- Maintain confidentiality of medical information
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Clinical Administrative Coordinator - New England Eye Center - Cambridge employer: Tufts Medicine
Contact Detail:
Tufts Medicine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Administrative Coordinator - New England Eye Center - Cambridge
✨Tip Number 1
Familiarise yourself with the specific administrative tasks mentioned in the job description. Understanding the nuances of scheduling, patient interactions, and revenue cycle activities will help you stand out during interviews.
✨Tip Number 2
Highlight any customer service experience you have, especially if it involves handling sensitive information or working in a fast-paced environment. This role requires strong communication skills, so be ready to discuss how you've successfully managed customer interactions.
✨Tip Number 3
If you're bilingual, make sure to emphasise this skill. Being able to communicate with a diverse patient base can be a significant advantage in a clinical setting, and it shows your ability to enhance patient experience.
✨Tip Number 4
Research the New England Eye Center and its operational goals. Understanding their mission and values will not only prepare you for potential interview questions but also demonstrate your genuine interest in contributing to their team.
We think you need these skills to ace Clinical Administrative Coordinator - New England Eye Center - Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer service roles or administrative tasks. Emphasise skills like communication, organisation, and multitasking, which are crucial for the Clinical Administrative Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities and qualifications mentioned in the job description. Explain why you're interested in the role and how your background makes you a great fit for the New England Eye Center.
Highlight Bilingual Skills: If you have bilingual skills, make sure to mention them prominently in your application. This can set you apart from other candidates and is particularly valuable in a clinical setting where communication with diverse patients is essential.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is important for an administrative role.
How to prepare for a job interview at Tufts Medicine
✨Research the New England Eye Center
Before your interview, take some time to learn about the New England Eye Center. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Interview Questions
Think about common interview questions related to administrative roles, such as how you handle multitasking or manage patient interactions. Practising your responses can help you feel more confident and articulate during the interview.
✨Showcase Your Customer Service Skills
Since this role involves a lot of patient interaction, be ready to discuss your previous customer service experiences. Highlight specific examples where you provided excellent service or resolved issues effectively.
✨Demonstrate Your Organisational Abilities
The position requires strong organisational skills. Be prepared to share examples of how you've managed schedules, prioritised tasks, or maintained records in past roles. This will illustrate your capability to handle the responsibilities of the job.
