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For Companies At a Glance
- Tasks: Engage with customers through calls, book appointments, and provide top-notch service.
- Company: Join Car Planet, a fast-growing used car supermarket aiming to dominate the UK market.
- Benefits: Enjoy competitive pay, uncapped commission, free parking, and 28 days holiday.
- Why this job: Be part of a fun, supportive team and grow your career in a thriving environment.
- Qualifications: Strong communication skills and basic computer knowledge; customer service experience is a plus.
- Other info: Flexible working hours with opportunities for bonuses and career advancement.
The predicted salary is between 18000 - 24000 £ per year.
Overview
Join Car Planet as a Call Centre Agent. Location: Watford. Be part of a rapidly growing company with a focus on delivering excellent customer service.
What We Offer
- Competitive Salary + Bonuses
- Opportunities for Career Growth
- Fun, friendly, and supportive Work Environment
Key Responsibilities
- Handle inbound and outbound calls with professionalism
- Book appointments for vehicle viewings (commission per booking)
- Provide excellent customer service and resolve inquiries efficiently
- Maintain accurate records of customer interactions
- Collaborate with team members to achieve performance targets
What We\’re Looking For
- Strong communication and problem-solving skills
- Ability to stay calm under pressure
- Basic computer knowledge
- Previous customer service experience is a plus but not required
Salary
£15,000 basic with an achievable first-year OTE of £60,000
Benefits
- Uncapped commission
- Free parking onsite
- Monthly commission incentives
- 28 days of annual holiday
Hours
Week 1: Monday to Saturday 08:45–18:00 or 11:45–21:00 and Sunday 10:00–17:00 (Tuesday off).
Week 2: Monday to Saturday 08:45–18:00 or 11:45–21:00 and Sunday 10:00–17:00 (Tuesday and Wednesday off)
Job Type
- Full-time
- Permanent
Education
- A-Level or equivalent (preferred)
Experience
- Customer service: 1 year (preferred)
Job Function
- Sales, Customer Service, and Administrative
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Call Agent employer: Car Planet
Contact Detail:
Car Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Agent
✨Tip Number 1
Familiarise yourself with the company, Car Planet. Understand their mission to become the biggest used car supermarket in the UK and be ready to discuss how your skills can contribute to this growth during your interview.
✨Tip Number 2
Practice your communication skills! As a Call Agent, you'll need to handle calls professionally. Role-play with a friend or family member to simulate customer interactions and improve your problem-solving abilities.
✨Tip Number 3
Be prepared to showcase your ability to stay calm under pressure. Think of examples from your past experiences where you successfully managed stressful situations, as this will demonstrate your suitability for the role.
✨Tip Number 4
Network with current employees or others in the industry. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Call Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and any previous customer service experience. Use specific examples that demonstrate your ability to handle calls professionally and resolve inquiries efficiently.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people and your enthusiasm for the role. Mention how your skills align with the responsibilities of a Call Agent at Car Planet, such as booking appointments and maintaining accurate records.
Showcase Relevant Skills: Emphasise your problem-solving abilities and calmness under pressure in both your CV and cover letter. These traits are crucial for a Call Agent, so provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is important in a customer service role.
How to prepare for a job interview at Car Planet
✨Showcase Your Communication Skills
As a Call Agent, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common customer service scenarios to show how you would handle calls effectively.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview. This could involve simulating a call with a customer. Prepare by thinking about how you would handle various situations, such as resolving complaints or booking appointments.
✨Highlight Your Problem-Solving Abilities
Employers value candidates who can think on their feet. Be ready to discuss past experiences where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research the Company
Familiarise yourself with Car Planet's mission and values. Understanding their growth ambitions and customer service approach will help you tailor your responses and show genuine interest in being part of their team.
