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- Tasks: Lead front-of-house operations and coach a dynamic team to enhance customer service.
- Company: Join Halliwell Jones, a family-run business known for premium service and a friendly culture.
- Benefits: Enjoy 22 days holiday, your birthday off, and an Employee Car Scheme.
- Why this job: Be part of a supportive environment with ongoing training and a clear career path.
- Qualifications: Experience in service/aftersales, strong leadership, and excellent communication skills required.
- Other info: Work in a state-of-the-art facility with BMW accreditation and life assurance.
The predicted salary is between 30000 - 42000 £ per year.
Halliwell Jones Warrington is looking for an Assistant Service Manager.
Your role
Join Halliwell Jones – a business driven by people, passion, and premium service. We’re looking for an Assistant Service Manager to take the lead on delivering a seamless front-of-house experience for our Service customers, supporting our Aftersales team in raising standards, optimising processes, and developing talent.
You’ll be a confident people manager with a deep understanding of service operations, ideally in the automotive sector. You’re proactive, solutions-focused, and thrive in a customer-first, fast-moving environment. You know how to coach and support a team to meet daily challenges and exceed expectations.
Your responsibilities:
- Lead Front-of-House Operations: Manage advisor workloads, appointment allocation, and customer flow to deliver an efficient and professional service experience throughout the day.
- Coach & Develop the Team: Conduct daily briefings, provide live feedback, and lead monthly 1:1 coaching sessions to support continuous advisor development.
- Monitor & Improve KPIs: Track key metrics including VOC, VHC, app usage, and sales conversions—identifying trends and driving performance improvements.
- Collaborate with Workshop Controller: Ensure job progress is aligned with workshop capacity, managing waiting appointments and priority jobs proactively.
- Resolve Customer Concerns: Act as the first point of escalation for service-related complaints, ensuring professional handling and learning from feedback.
- Drive the Pre-Call Process: Ensure all customers are contacted before their bookings, guiding advisors with consistent messaging and using insights to support planning and upsell opportunities.
- Support Recruitment & HR Admin: Assist with hiring, onboarding, appraisals, performance management, and daily HR reporting.
- Maintain Retail Standards: Oversee presentation of customer-facing areas and uphold brand standards in appearance and service delivery.
- Support Strategic & Financial Goals: Help achieve upsell targets, monitor labour recovery, and contribute to the rollout of new initiatives.
Your profile
- Experience in a service/aftersales environment (automotive preferred)
- Leadership qualities with a hands-on approach to team development
- Excellent communication, planning, and organisational skills
- Strong attention to detail and a passion for delivering exceptional customer experiences
Rewards
- 22 days holiday plus bank holidays AND your birthday off!
- We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules.
- employment
- Family run business and friendly culture
- Specialist training with BMW UK
- BMW accreditation
- Ongoing development and achievable career path
- State of the art facility and working environment
- Life Assurance Scheme
#J-18808-Ljbffr
Assistant Service Manager New employer: BMW Group Retail
Contact Detail:
BMW Group Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager New
✨Tip Number 1
Familiarise yourself with Halliwell Jones and their customer service ethos. Understanding their commitment to premium service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in service management. They can provide insights and potentially refer you to opportunities at Halliwell Jones.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved KPIs or customer satisfaction in previous roles. This will demonstrate your proactive approach and solutions-focused mindset.
✨Tip Number 4
Showcase your leadership skills by preparing to talk about your coaching experiences. Highlight how you've developed team members and handled challenges, as this is crucial for the Assistant Service Manager role.
We think you need these skills to ace Assistant Service Manager New
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service management, particularly in the automotive sector. Emphasise your leadership skills and any specific achievements that demonstrate your ability to improve customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach to team management. Mention specific examples of how you've successfully coached teams or improved service operations in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, planning, and organisational skills. Use concrete examples to illustrate how you have applied these skills in past positions.
Show Enthusiasm for the Company: Research Halliwell Jones and express your enthusiasm for their values and culture in your application. Mention why you want to work specifically for them and how you align with their commitment to premium service.
How to prepare for a job interview at BMW Group Retail
✨Showcase Your Leadership Skills
As an Assistant Service Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully coached team members in the past, focusing on specific outcomes and improvements.
✨Understand the Automotive Sector
Familiarise yourself with current trends and challenges in the automotive service industry. Being knowledgeable about the sector will help you engage in meaningful conversations during the interview and show your passion for the role.
✨Prepare for Customer Scenarios
Expect questions about handling customer complaints and concerns. Think of specific instances where you've resolved issues effectively, highlighting your customer-first approach and problem-solving skills.
✨Know Your KPIs
Be ready to discuss key performance indicators relevant to the role, such as VOC and sales conversions. Showing that you understand how to monitor and improve these metrics will demonstrate your proactive mindset and focus on results.
