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For Companies At a Glance
- Tasks: Assist customers in finding the right parts and maintain inventory accuracy.
- Company: Join a dynamic team focused on customer satisfaction and efficient service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a crucial role that directly impacts customer experience and satisfaction.
- Qualifications: Basic Microsoft skills, warehouse experience preferred, and a forklift license is a plus.
- Other info: Ideal for detail-oriented individuals who thrive in a team setting.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Job Overview
We are seeking a dedicated and knowledgeable Parts Advisor to join our team. The ideal candidate will possess excellent communication skills and a strong organisational ability to assist customers in identifying and obtaining the correct parts for their needs. As a Parts Advisor, you will play a crucial role in maintaining inventory accuracy and ensuring customer satisfaction through effective service.
Responsibilities
- Order Prep：Pre-pick workshop parts, pick customer orders, and check stock availability per enquiries
- Sales & Customer Service：Handle inbound/outbound calls and walk-ins; build relationships via product knowledge and strong first impressions
- Stock Control：Replenish consumables/service parts regularly for quick service to workshop, departments, and trade/retail clients
- Process warranty claims (parts-related) and complete admin (customer records, invoicing) promptly and accurately
Requirements
- Basic level in Microsoft Word and Excel
- Experienced in warehouse operations (preferred)
- Possession of a forklift license is highly desirable
- Mechanically inclined, with familiarity in operating AWP/EWP equipment considered an advantage
- Demonstrates professional phone etiquette and effectively manages email inquiries
- Detail-oriented, diligent, positive, a strong team player, and highly reliable
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Parts Advisor employer: DINGLI
Contact Detail:
DINGLI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with the specific parts and products relevant to our industry. This knowledge will not only help you in conversations but also demonstrate your commitment and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Being able to convey information clearly and professionally is key in this role, so consider role-playing scenarios with a friend or family member.
✨Tip Number 3
Get comfortable with basic inventory management systems. Understanding how to track stock levels and process orders efficiently will give you an edge during the interview process.
✨Tip Number 4
If you have a forklift license, be sure to highlight it during your discussions. If not, consider taking a course to obtain one, as it can significantly enhance your candidacy for the Parts Advisor position.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in warehouse operations and customer service. Emphasise any previous roles where you demonstrated strong organisational skills and product knowledge.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Parts Advisor role. Mention specific examples of how your skills align with the responsibilities listed in the job description, such as handling customer inquiries or managing stock control.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples in your application that demonstrate your ability to build relationships with customers and handle inquiries effectively.
Highlight Technical Skills: If you have experience with Microsoft Word and Excel, or possess a forklift license, make sure to mention these qualifications clearly in your application. This will show that you meet the technical requirements of the position.
How to prepare for a job interview at DINGLI
✨Showcase Your Communication Skills
As a Parts Advisor, excellent communication is key. Be prepared to demonstrate your ability to handle customer inquiries effectively, whether in person or over the phone. Practice articulating your thoughts clearly and confidently.
✨Highlight Your Organisational Abilities
Since the role involves maintaining inventory accuracy, be ready to discuss your organisational skills. Share examples of how you've managed stock control or handled multiple tasks efficiently in previous roles.
✨Demonstrate Product Knowledge
Familiarise yourself with common parts and products relevant to the industry. During the interview, show that you can identify parts based on customer needs and explain their functions. This will help build trust with the interviewer.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to resolve customer issues or manage stock discrepancies. Think through your responses to showcase your critical thinking and customer service skills.
