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For Companies At a Glance
- Tasks: Welcome guests and create memorable experiences while managing reservations and payments.
- Company: Join The Hoxton, a vibrant hotel in Shoreditch known for its unique atmosphere and delicious Peruvian cuisine.
- Benefits: Enjoy competitive pay, 28 days holiday, health plans, and discounts across the Ennismore family.
- Why this job: Be part of a fun, casual team that values authenticity and offers growth opportunities.
- Qualifications: Experience in hospitality with a passion for guest care and a friendly, adaptable attitude.
- Other info: Free meals during shifts and a complimentary night stay at The Hoxton upon joining.
Company Description
The Hoxton, Shoreditch – our first hotel – is located in a former car park and has become a key part of the East London scene. With 210 bedrooms, the Apartment, and two in-house restaurants – Hoxton Grill and Llama Inn.
Llama Inn offers a modern approach to Peruvian cuisine, featuring ceviche, small plates, sharing dishes, natural wines, and cocktails at our rooftop restaurant in Shoreditch.
Job Description
What you\’ll do…
- Provide a welcoming and memorable experience for our guests, from a warm Hoxton greeting to assisting with questions and requests.
- Take reservations, handle payments, and support the team on the floor as needed.
- Anticipate guest needs and proactively offer solutions to exceed expectations.
Qualifications
What we\’re looking for…
- Experience in a busy Front of House role with a genuine passion for hospitality and guest care.
- Individuals who value authenticity and being themselves.
- A passion for hospitality, whether in drinks, food, events, or accommodation.
- A positive attitude and desire to leave guests with a memorable experience.
- Comfort with a casual, ego-free environment and a willingness to adapt and try new things.
- A friendly, team-oriented mindset that enjoys social interactions and laughs.
Additional Information
What\’s in it for you…
- Competitive hourly rate up to £16 including TRONC.
- 28 days holiday, pension, and life insurance.
- Health cash plan supporting physical and mental wellbeing.
- Confidential support hotline and mental health first aiders.
- Retail and hospitality perks through our partners.
- Free night at The Hoxton and a meal for two upon starting.
- Free shift meals and discounts across the Ennismore family.
- Annual free night stay and milestone bonuses.
- Opportunities for progression within a global brand.
- Training, learning academies, and development programs.
- Volunteer leave and regular team events.
- Enhanced family leave and diversity events.
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Host - Llama Inn employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host - Llama Inn
✨Tip Number 1
Familiarise yourself with the unique offerings of Llama Inn, especially their Peruvian cuisine. Being knowledgeable about the menu and able to discuss dishes confidently will impress during your interview and show your genuine interest in the role.
✨Tip Number 2
Demonstrate your passion for hospitality by sharing personal experiences where you went above and beyond for guests. This will highlight your commitment to providing memorable experiences, which is key for a Host at Llama Inn.
✨Tip Number 3
Showcase your ability to work in a team by discussing past experiences where collaboration was essential. The casual, team-oriented environment at Llama Inn values friendly interactions, so emphasising your teamwork skills will be beneficial.
✨Tip Number 4
Prepare to discuss how you handle busy situations and guest requests. Providing examples of how you've successfully managed high-pressure environments will demonstrate your readiness for the fast-paced nature of the role.
We think you need these skills to ace Host - Llama Inn
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Hoxton, Shoreditch is looking for in a Host. Pay attention to the specific responsibilities and qualifications mentioned, as this will help you tailor your application.
Highlight Relevant Experience: When writing your CV and cover letter, emphasise any previous experience in Front of House roles or hospitality. Use specific examples to demonstrate your passion for guest care and how you've exceeded expectations in past positions.
Show Your Personality: The Hoxton values authenticity and a friendly attitude. Make sure your application reflects your personality. Use a conversational tone in your cover letter to convey your enthusiasm for the role and the company culture.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for spelling and grammar errors, and ensure that your CV and cover letter are well-structured and easy to read. A polished application shows attention to detail.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences where you went above and beyond for guests, as this will demonstrate your commitment to providing memorable experiences.
✨Be Ready to Discuss Teamwork
Since the role requires a friendly, team-oriented mindset, be prepared to discuss how you've successfully worked in teams before. Highlight instances where collaboration led to positive outcomes, showcasing your ability to adapt and support your colleagues.
✨Anticipate Guest Needs
Think of examples where you proactively identified and addressed guest needs in previous roles. This will show that you understand the importance of anticipating requests and exceeding expectations, which is crucial for the Host position at Llama Inn.
✨Embrace the Casual Environment
Familiarise yourself with the casual, ego-free atmosphere of The Hoxton. During the interview, convey your comfort in such environments and your willingness to try new things, as this aligns with the company's culture and values.
