At a Glance
- Tasks: Join our team as a Customer Sales Coordinator, handling bookings and client communications.
- Company: AFI-Rentals is a leading powered access rental company in the UK, focused on safety and training.
- Benefits: Enjoy 25 days holiday, profit share, healthcare cash plan, and a guaranteed Christmas bonus.
- Why this job: Be part of a friendly team in a fast-paced environment with great career progression opportunities.
- Qualifications: Previous experience in a training office and strong customer service skills are essential.
- Other info: We value teamwork and professional development, and we operate a 2-stage interview process.
The predicted salary is between 28800 - 43200 £ per year.
As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you. Do you want to work for a fast-paced, growing national company with excellent career stability and progression prospects where hard work is well rewarded? Then a job with UTN Training is for you. We are currently looking to recruit a Customer Sales Coordinator to work within our Training department based in Rothwell. You will work within a small, friendly team, dealing with all variety of duties while providing excellent customer service. Main Responsibilities This Customer Sales Coordinator opportunity is a varied role, with tasks including: Updating databases and awarding bodies systems, and processing bookings Liaising with clients to discuss training needs Coordinating trainers, equipment, and other resources Dealing with customers in a friendly, helpful, and professional manner Maintaining health and safety standards within the training office Communicating effectively with other colleagues and providing a friendly and helpful point of contact for all enquiries Benefits 25 days holiday, plus statutory holidays Inclusion in a profit share scheme An auto-enrolment pension scheme with employer contributions (from age 22, but voluntary enrolment can be made before this age. Opt-out available) Death-in-Service benefit of 2 x salary Healthcare cash plan MyAFI – a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work Scheme, Aviva private medical insurance, and holiday trading, to name a few Guaranteed Christmas bonus Essential Skills Previous experience in a busy training office role; experience with IPAF training courses would be a distinct advantage. Customer service experience is a must Good knowledge of Microsoft packages and computer skills in general You must be outgoing and enthusiastic Excellent communication skills over the phone or face-to-face is a must Reliability, timekeeping, attention to detail, and using your initiative will be important aspects of the role, so you should be proficient in these skills Desirable Skills Experience liaising with awarding bodies and using their software would be advantageous. Utilise your skills in a varied and challenging role and progress in your career with us; apply for this Customer Sales Coordinator role today! About Company AFI-Rentals is one of the UK's leading powered access rental companies, and we provide everything a person needs to work at height safely. From a modern specialist rental fleet to high-quality training, we are a one-stop shop for the working-at-height industry. Our core values are teamwork, customer service, and profitability, and we believe employee professional development is at the heart of our success. Because of this, we are an accredited Investors in People company – and have been for many years. We also have a strong emphasis on Health and Safety and are proud to hold various accreditations, such as: ISO9001 ISO14001 ISO45001 5-Star Achilles BuildingConfidence Gold RoSPA award + morePlease note that we operate a 2-stage interview process and online testing to screen candidates
Customer Sales Coordinator employer: AFI Group of Companies
Contact Detail:
AFI Group of Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Coordinator
✨Tip Number 1
Familiarize yourself with the training industry, especially in powered access. Understanding the specific needs and challenges of this sector will help you engage more effectively during interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role emphasizes excellent customer interaction, be ready to share specific examples of how you've successfully handled customer inquiries or issues.
✨Tip Number 3
Demonstrate your proficiency with Microsoft packages and any relevant software during discussions. Being able to talk about your technical skills confidently can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for teamwork and collaboration. Since the role involves working within a small team, expressing your ability to work well with others and contribute positively to the team dynamic is crucial.
We think you need these skills to ace Customer Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in a training office. Emphasize your skills with Microsoft packages and your ability to communicate effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your reliability, attention to detail, and initiative.
Highlight Relevant Skills: In your application, clearly outline your experience with IPAF training courses if applicable, as well as any experience liaising with awarding bodies. This will set you apart from other candidates.
Prepare for the Interview Process: Since AFI-Rentals has a 2-stage interview process, prepare by practicing common interview questions related to customer service and teamwork. Be ready to discuss how you handle various situations in a busy office environment.
How to prepare for a job interview at AFI Group of Companies
✨Show Your Customer Service Skills
Since the role requires excellent customer service experience, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to communicate effectively and maintain a friendly demeanor.
✨Demonstrate Your Organizational Abilities
The position involves coordinating trainers, equipment, and resources. Discuss your experience with managing multiple tasks simultaneously and how you prioritize your workload. Mention any tools or methods you use to stay organized.
✨Familiarize Yourself with Relevant Software
Having good knowledge of Microsoft packages is essential. If you have experience with any specific software related to training or booking systems, make sure to mention it. This will show that you're ready to hit the ground running.
✨Emphasize Your Teamwork Spirit
AFI-Rentals values teamwork highly. Be ready to discuss how you've worked collaboratively in previous roles. Share examples of how you contributed to a team’s success and how you handle conflicts or challenges within a group setting.