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For Companies At a Glance
- Tasks: Provide top-notch support to customers via email, chat, and phone.
- Company: Join Infomedia, a global leader in SaaS solutions for the automotive industry.
- Benefits: Enjoy flexible working arrangements, health perks, and career development opportunities.
- Why this job: Be part of a fun, innovative team that values performance and creativity.
- Qualifications: Fluency in Spanish, French, and English with strong communication skills required.
- Other info: Remote work options available from Spain or the UK.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Specialist – Spanish and French speaking
Cambridge, England, United Kingdom
Infomedia & the role
Infomedia is a leading global provider of SaaS solutions to the parts and service sector of the automotive industry. Headquartered in Australia, Infomedia has been at the forefront of aftersales system innovation for more than 28 years. Supplying online parts selling systems, sophisticated service selling systems, a range of publications, as well as data analysis and information research for automotive and lubricant industries.
Our software solutions are used each business day by over 220,000 dealership personnel, produced in more than 35 languages and at work in 186 countries. Their powerful search functions and intuitive, user-friendly interface helps boost efficiency, profitability and customer retention for OE Parts and Service Departments.
Job Summary
Primary responsibility is to effectively provide product and service support to end-users of Infomedia products. You will engage with our customers via email, live chat and telephone to resolve problems and ensure we provide an excellent standard of customer service. Written and verbal business fluency in German and English is required.
Hours of work and location
Our team works Monday to Friday, either 7:00 a.m. to 4.00 pm or 8.00 am to 5.00 pm. Our team is based in Cambridge, UK, and Cologne, Germany, but it may be possible to perform this role remotely from Spain or the UK.
What You’ll Do
- Support our Customers from the European market in all products
- Outbound call campaigns
- Maintaining the customer database
- Maintain our KPI’s to ensure a high level of customer service
- Continue to improve and maintain product knowledge
- Follow all internal procedures
- Liaise with other internal departments to resolve issues.
What You’ll Bring
- Working knowledge of the internet and search engines
- Excellent verbal and written communication skills
- Information-gathering and problem-solving skills
- Ability to adapt quickly to changes in products
- Team-based attitude
- Business fluency in written and spoken Spanish, French and English.
Why Choose Us
As a global leader in our industry, we develop innovatively crafted, data-driven cloud software solutions for some of the best and most well-known automotive brands worldwide. The day-to-day varied work coupled with our relaxed, informal, yet high-performing environment are the key things that make our team happy.
Culture and Benefits
We take our team members and service very seriously. We live by our core values of: Accelerating Performance, Driving Innovation & Service, Navigating Global, Steering Locals and Having Fun in the Fast Lane. We work hard but we play hard too. We offer a robust benefits package including paid parental leave, flexible working arrangements, health perks, growth and career development and recognition.
About Infomedia
Infomedia offers its Microcat EPC, Superservice Quoting software, Data & Analytics, and various Data Services as ‘turn-key’ solutions to our OEM customers and their dealership networks.
- 30 years industry experience
- Established global operations throughout 186 countries in 34 languages
- Our software is used by over 220,000 automotive industry professionals around the world.
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Customer Service Specialist - Spanish and French speaking employer: Infomedia
Contact Detail:
Infomedia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Spanish and French speaking
✨Tip Number 1
Brush up on your language skills! Since this role requires fluency in Spanish and French, make sure you can confidently communicate in both languages. Practise common customer service scenarios to ensure you're ready for any situation.
✨Tip Number 2
Familiarise yourself with Infomedia's products and services. Understanding their software solutions will not only help you answer customer queries effectively but also show your genuine interest in the company during interviews.
✨Tip Number 3
Prepare for role-playing scenarios. Many companies, including Infomedia, may conduct practical assessments during the interview process. Practising how to handle customer complaints or inquiries can give you a significant edge.
✨Tip Number 4
Network with current or former employees of Infomedia. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Service Specialist - Spanish and French speaking
Some tips for your application 🫡
Highlight Language Skills: Since the role requires business fluency in Spanish, French, and English, make sure to clearly showcase your language skills in your CV and cover letter. Provide specific examples of how you've used these languages in a professional context.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your customer service experience and any relevant software knowledge, particularly in SaaS solutions or the automotive industry.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also demonstrates your understanding of Infomedia's products and services. Mention how your background can contribute to their mission of providing excellent customer service.
Showcase Problem-Solving Skills: In your application, include examples of how you've successfully resolved customer issues in the past. This will highlight your problem-solving abilities and adaptability, which are crucial for this position.
How to prepare for a job interview at Infomedia
✨Showcase Your Language Skills
Since the role requires fluency in Spanish and French, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even role-play scenarios in these languages, so practice speaking clearly and confidently.
✨Understand the Company and Its Products
Familiarise yourself with Infomedia's products and services. Knowing how their software solutions work and the benefits they provide will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Be ready to discuss how you would handle difficult customers or resolve product-related issues, highlighting your problem-solving skills and adaptability.
✨Emphasise Teamwork and Communication
This position requires a team-based attitude and excellent communication skills. Be prepared to share examples of how you've successfully worked in teams and communicated effectively with colleagues or customers in the past.
