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For Companies At a Glance
- Tasks: Lead and inspire our driver network while delivering engaging training sessions.
- Company: AO is a leading retailer of appliances and electricals, known for exceptional customer service.
- Benefits: Enjoy 33 days holiday, healthcare cashback, exclusive discounts, and more!
- Why this job: Join a supportive team where your ideas matter and you can make a real impact.
- Qualifications: Passion for service, strong communication skills, and solid IT proficiency required.
- Other info: This is a 6-month fixed-term contract with potential for permanent placement.
The predicted salary is between 28500 - 30000 £ per year.
About The Role
Step Into a Career That Delivers – Become a Driver Account Manager at AO
At AO, we don\’t just deliver appliances — we deliver smiles, reliability, and exceptional service. And it all starts with our incredible self-employed driver crews. That\’s where you come in.
As a Driver Account Manager, you\’ll be the heartbeat of our driver network — welcoming new talent, energising our existing teams, and championing a culture of positivity and performance. You\’ll be supported by a team that\’s as ambitious as you are, with the tools and training to help you thrive.
Join a high-performing, collaborative team where your ideas matter, your growth is supported, and your impact is felt every single day.
- Salary: £28,500 – £30,000 per annum.
- Hours: 5 out of 7 days / 40 hours per week.
- Location: Omega Building, Weston Road, Crewe, CW1 6BW
- This is a 6-month fixed-term contract, with the possibility of a permanent role depending on business needs and performance.
Here\’s What You Can Expect To Be Doing
- Deliver engaging training sessions to both new and existing self-employed delivery drivers, ensuring they\’re confident and prepared.
- Lead recruitment presentations to attract and onboard high-quality self-employed contractors.
- Monitor performance and fairness, helping to improve driver grading and ensure work is allocated equitably.
- Reduce customer complaints by proactively supporting drivers and addressing issues quickly and effectively.
- Keep accurate training records and support internal audits to maintain high standards.
- Champion safety and compliance, ensuring drivers are up to date with Safe Systems of Work (SSW) and internal policies.
- Be the go-to contact for driver queries — from payments and routing to grading and damage claims.
- Support with incident resolution, including property, vehicle, and product damage, and deliver ad hoc retraining where needed.
A Few Things About You
- A genuine passion for delivering the outstanding service our customers expect and deserve.
- The ability to lead, inspire, and motivate others to perform at their best.
- Confidence in applying a fair and consistent approach to people management.
- Strong communication skills, with the ability to engage effectively at all levels.
- Solid IT skills, including confidence using Microsoft Office and warehouse management systems.
A Bit About Us
When it comes to appliances and electricals, we\’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we\’ve got those too).
We\’re known for helping our customers brilliantly – and it\’s no different for AOers. We care about more than what\’s on your CV, because together we can do extraordinary things.
Our Benefits
- 33 days holiday
- At least 5% contribution pension scheme
- Healthcare Cashback Scheme
- Exclusive Staff Discount
- Enhanced Maternity, Paternity and Adoption Packages
- Expression of wish service
- Make a difference days (x2 fully paid charity days a year)
- Share-save Scheme
To see all our benefits and perks, visit our AO Benefits page.
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Locations
Driver Account Manager employer: AO.com
Contact Detail:
AO.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Account Manager
✨Tip Number 1
Familiarise yourself with AO's values and culture. Understanding what makes AO unique will help you align your approach when engaging with potential drivers and during training sessions.
✨Tip Number 2
Network within the logistics and delivery industry. Attend relevant events or join online forums to connect with professionals who can provide insights into effective driver management and recruitment strategies.
✨Tip Number 3
Prepare to showcase your leadership skills. Think of examples from your past experiences where you've successfully motivated a team or resolved conflicts, as these will be crucial in your role as a Driver Account Manager.
✨Tip Number 4
Brush up on your IT skills, especially with Microsoft Office and warehouse management systems. Being tech-savvy will not only help you in daily tasks but also demonstrate your readiness to adapt to AO's operational tools.
We think you need these skills to ace Driver Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, training, and customer service. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding service and your ability to inspire others. Mention specific examples of how you've successfully managed teams or improved performance in previous roles.
Showcase Your Communication Skills: In your application, emphasise your strong communication skills. Provide examples of how you've effectively engaged with different stakeholders, whether it's through training sessions or resolving queries.
Highlight IT Proficiency: Since the role requires solid IT skills, mention your experience with Microsoft Office and any warehouse management systems you've used. This will show that you're prepared for the technical aspects of the job.
How to prepare for a job interview at AO.com
✨Show Your Passion for Service
Make sure to express your genuine enthusiasm for delivering outstanding service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading and motivating teams. Think of specific instances where you inspired others to perform at their best, as this role requires strong leadership qualities to energise the driver network.
✨Highlight Communication Abilities
Effective communication is key in this role. Be ready to showcase your strong communication skills by discussing how you've engaged with different stakeholders in previous roles, ensuring clarity and understanding at all levels.
✨Familiarise Yourself with Compliance and Safety
Since championing safety and compliance is crucial, brush up on relevant policies and procedures. Be prepared to discuss how you would ensure drivers are up to date with Safe Systems of Work and how you’ve handled compliance issues in the past.
