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- Tasks: Support individuals facing homelessness and mental health challenges through empathy and shared experiences.
- Company: Join Kensington and Chelsea Council, dedicated to creating a fairer community for all residents.
- Benefits: Flexible 16-hour work week with opportunities for personal growth and skill development.
- Why this job: Make a real difference in people's lives while gaining valuable therapeutic skills and support.
- Qualifications: Lived experience with homelessness, addiction, or mental health; empathy and strong communication skills required.
- Other info: Fixed term until April 2026; Enhanced DBS check needed.
Use your experience to help someone rewrite theirs
Use your experience to help someone rewrite theirsAs a Dual Diagnosis Peer Support Outreach Worker, your lived experience will be your greatest strength. You\’ll walk alongside people facing homelessness, mental health issues and addiction, offering empathy, support and the kind of hope that only someone who\’s been there can give.Working Style:You\’ll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you\’re working on the frontline or behind the scenes, you\’ll be part of a dedicated team making a real difference to residents\’ lives.What you\’ll be doing:You\’ll be part of our dedicated Street Population Outreach Team, working closely with the Rough Sleeper Dual Diagnosis Outreach team to support residents navigating some of life\’s most difficult challenges. Many of the people you\’ll meet have been let down or overlooked – your role is to show them they\’re not alone and that recovery is possible.You\’ll help build trust with individuals who may be reluctant to engage with services, offering encouragement and support based on your own journey. Whether you\’re out on patrol with the outreach team, attending appointments with clients, or co-facilitating group sessions, your presence and perspective will be invaluable.You\’ll support people with everyday tasks – from attending benefits appointments to accessing treatment – and play a key role in monitoring their progress and sharing any concerns. You\’ll also bring insight to the wider team, helping shape more compassionate, effective support.For further details, please review the Job Description and Person Specification What you\’ll bringYou\’ll bring your own lived experience of working with street homelessness, addiction or mental health struggles – and a real desire to use that experience to help others. You don\’t need to have all the answers – just the openness, empathy and resilience to support people who are on their own path to recovery.You\’ll be someone who listens without judgement, communicates clearly and can build strong, respectful relationships. You\’ll be reflective in your work, willing to learn and ready to be part of a team that values care, honesty and consistency.Why join usAt RBKC, we\’re all in – investing in our people, our communities and our future.This role gives you the chance to develop therapeutic skills, learn about dual diagnosis approaches and grow in a role that\’s rooted in purpose. You\’ll be supported by colleagues who understand the importance of your journey and are committed to helping you make the most of your experience.About usKensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.You\’ll be part of a team that shows up fully – even when the work is hard. You\’ll get stuck in wherever you\’re needed, bringing your story, your strength and your belief that everyone deserves another chance. You\’ll stand with people others may have walked past. You\’ll offer encouragement on days that feel heavy. And in doing so, you\’ll remind people – and maybe even yourself – that recovery isn\’t just possible, it\’s real.
Interview Details and Role Requirements
Interviews will be held on week commencing 17th July 2025.
This post will require a Enhanced DBS check.
Fixed Term- until April 2026 – 16 hours per week
Ready to join us?
We\’re all in – are you? If you share our values and have the skills to contribute, we\’d love to hear from you.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
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Dual Diagnosis Peer Support Outreach Worker - 16 Hours per week employer: The Royal Borough of Kensington & Chelsea Council
Contact Detail:
The Royal Borough of Kensington & Chelsea Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dual Diagnosis Peer Support Outreach Worker - 16 Hours per week
✨Tip Number 1
Make sure to highlight your lived experience in conversations with the hiring team. They value personal stories, so sharing how your journey has shaped your understanding of homelessness, mental health, and addiction can create a strong connection.
✨Tip Number 2
Research the local community and its specific challenges. Being knowledgeable about the issues faced by residents in Kensington and Chelsea will demonstrate your commitment and readiness to engage effectively with those you’ll be supporting.
✨Tip Number 3
Prepare to discuss your approach to building trust with individuals who may be hesitant to seek help. Think of examples from your own experience where you’ve successfully connected with others, as this will show your empathy and ability to relate.
✨Tip Number 4
Be ready to showcase your teamwork skills. This role involves working closely with others, so think of instances where you’ve collaborated effectively in a team setting, especially in challenging situations, to illustrate your ability to contribute positively.
We think you need these skills to ace Dual Diagnosis Peer Support Outreach Worker - 16 Hours per week
Some tips for your application 🫡
Highlight Your Lived Experience: In your application, make sure to emphasise your personal journey and how it relates to the role. Share specific examples of how your experiences with homelessness, mental health, or addiction have shaped your understanding and ability to support others.
Demonstrate Empathy and Communication Skills: Showcase your ability to listen without judgement and communicate clearly. Use examples from your past where you successfully built relationships or supported individuals in challenging situations, as this is crucial for the role.
Reflect on Your Learning and Growth: Discuss how your experiences have led to personal growth and what you've learned about recovery. This will demonstrate your reflective nature and willingness to learn, which are key attributes for the position.
Tailor Your Application to the Job Description: Carefully read the job description and person specification, then tailor your CV and cover letter to align with the specific skills and qualities they are looking for. Mention how you can contribute to their mission of supporting the community.
How to prepare for a job interview at The Royal Borough of Kensington & Chelsea Council
✨Share Your Journey
Be open about your lived experience with homelessness, mental health issues, or addiction. This role values personal stories, so sharing how you've navigated similar challenges can help build trust with the interviewers.
✨Demonstrate Empathy
Showcase your ability to empathise with others. Prepare examples of how you've supported individuals in difficult situations, highlighting your non-judgemental approach and understanding of their struggles.
✨Highlight Teamwork Skills
Emphasise your ability to work collaboratively within a team. Discuss past experiences where you contributed to a group effort, especially in outreach or support roles, to demonstrate your commitment to making a difference.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific situations involving clients. Think through scenarios where you might need to build trust or encourage someone to engage with services, and be ready to share your thought process.
