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- Tasks: Provide IT support, manage systems, and ensure cybersecurity for users and assets.
- Company: Join MTrec, a successful international organization with a friendly team atmosphere.
- Benefits: Enjoy uncapped holidays, free parking, a pension scheme, and early finishes on Fridays.
- Why this job: Work on diverse projects with cutting-edge technology in a supportive environment.
- Qualifications: Experience in IT support, teamwork skills, and knowledge of Windows systems required.
- Other info: This role offers a rewarding long-term career opportunity.
The predicted salary is between 30000 - 42000 £ per year.
Why Join Us? Work with an established business serving a blue-chip client base. Enjoy a varied and interesting role in a friendly, supportive team environment. Benefit from uncapped holidays, increasing with each year of service. Free onsite parking, a private pension scheme, and early finishes on Fridays. About the Company MTrec is delighted to support our client, a successful international organisation based in the Stanley/Consett area, in their search for an IT Support Technician. As part of a highly specialised local company within a larger multinational group, youll enjoy working on diverse and engaging projects. With continuous investment in cutting-edge technology, this is an excellent opportunity for an IT professional seeking a rewarding and long-term career move. Your Role As an IT Support Technician, you will: Deliver all aspects of IT support, including onboarding, maintaining, training, and offboarding users and assets. Respond to support requests, log issues, and ensure compliance with internal policies and processes. Prioritise responses, deliver technical support, and resolve hands-on issues following standard operating procedures. Maintain and support systems, including Windows clients, servers, and networks. Manage cybersecurity measures, such as firewalls, backups, and antivirus software. Support and maintain devices like PCs, phones, mobiles, printers, and switches. Ensure information and cybersecurity records are updated to support audits and compliance. About You To succeed in this role, you will need: Proven experience in IT support roles. Strong teamwork skills and the ability to create positive user experiences. Experience managing and maintaining Windows domains, PCs, Microsoft Exchange, and Microsoft Office applications. Knowledge of securing Windows clients, servers, and networks. The ability to support the full lifecycle of users and assets, from onboarding to offboarding. Experience in disaster recovery activities. JBRP1_UKTJ
IT Support Technician employer: MTrec Commercial
Contact Detail:
MTrec Commercial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarize yourself with the specific technologies and systems mentioned in the job description, such as Windows domains, Microsoft Exchange, and cybersecurity measures. This knowledge will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. Since this position emphasizes a friendly and supportive team environment, showcasing your ability to create positive user experiences will set you apart.
✨Tip Number 3
Research the company culture and values of MTrec and their client. Understanding their approach to IT support and how they prioritize user experience can help you tailor your responses during the interview to align with their expectations.
✨Tip Number 4
Prepare for technical questions related to disaster recovery and cybersecurity. Being able to discuss your experience in these areas confidently will show that you're well-equipped to handle the responsibilities of the IT Support Technician role.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an IT Support Technician as outlined in the job description. Highlight your relevant experience and skills that align with these responsibilities.
Tailor Your CV: Customize your CV to emphasize your experience in IT support roles, particularly focusing on your knowledge of Windows domains, Microsoft Exchange, and cybersecurity measures. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to create positive user experiences. Mention your teamwork skills and how they will contribute to the friendly, supportive team environment.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at MTrec Commercial
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows domains, Microsoft Exchange, and Office applications. Highlight specific examples of how you've resolved technical issues in the past.
✨Demonstrate Teamwork
Since this role emphasizes strong teamwork skills, share examples of how you've collaborated with others in previous positions. Discuss how you contributed to creating positive user experiences.
✨Understand Cybersecurity Measures
Familiarize yourself with cybersecurity practices relevant to the role. Be ready to talk about your experience managing firewalls, backups, and antivirus software, as well as how you ensure compliance with internal policies.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to prioritize support requests or manage disaster recovery activities, and be ready to explain your approach.
