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- Tasks: Assist with filing, mail processing, and general admin duties in a dynamic office environment.
- Company: Join Williams Lea, a global leader in business-critical support services for top-tier clients.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym discounts, and tech vouchers.
- Why this job: Be part of a supportive team that values innovation and personal growth in a diverse workplace.
- Qualifications: No specific qualifications required; just bring your positive attitude and customer service skills!
- Other info: Full-time role with rotating shifts, perfect for those seeking a stable career path.
The predicted salary is between 22700 - 30280 £ per year.
This website is operated, hosted and managed by Williams Lea Limited, 3 Savannah Way, Leeds LS10 1AB, United Kingdom.
Salary: £27,000 per annum, plus company benefits
Location: London, SE1
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, rotating shifts of 08:00-16:30 and 10:30-19:00 with 1 hours unpaid lunch break
Work model: Fully onsite
Williams Lea seeks a Floor Support Assistant to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
As a key member of our service delivery team, the Floor Support Assistant will perform all floor support operations requested by the customer without direct supervision. This includes filing, archive/deeds management, processing and delivery of all incoming and outgoing mail/messenger and courier items, copying, scanning and printing and completing general administrative duties as required.
Key responsibilities
The Floor Support Assistant remains accountable for establishing and maintaining an ongoing service-based relationship with the client and customers and will be able to recognise and translate customer needs and expectations into a responsive service. In line with policies and procedures key responsibilities include:
- Delivering an exceptional electronic and hard copy file management service
- Return or add documents to existing client files
- Work with the practice management system to log and record documents
- Handle and administer closed files as requested
- Filing and file housekeeping
- Understanding and processing of principle documents
- Maintain all filing and work areas in a tidy and orderly manner
- Collect file and documents from client areas and return files to shelves
- Sort, scan, rename, distribute incoming mail to the dedicated centralised filing area
- Maintain equipment to a good working order and troubleshoot problems, place service calls when needed
- Follow all stock and consumable procedures. Replenish copiers with all consumables
- Prioritise jobs and run them to meet customer requirements and deadlines
- Provide photocopying, scanning, and printing as per customer instructions
- Collect and accurately input monthly forecast information
- Collect and complete any information required for billing or client charge back data
- Utilise appropriate paperwork for all Intelligent Office work
- Ensure that job requests are tracked on system properly before beginning new request
- Understand and comply with Floor support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas
- Binding final form documents
- Extensive computer and data related tasks
- Usage of internal and external portals/systems
- Adding contacts to the client database
- Deal with any customer enquires in a prompt and efficient manner
- Accept requests for work, notifying customers of estimated completion time as appropriate and in line with service level agreements
- Communicate with customers on job or deadlines issues
- Adopts the company values – Teamwork, Integrity, Passion and Success
Personal attributes
- Demonstrable commitment to exceeding expectations and goals
- Exemplary customer service skills
- Excellent personal presentation and communication skills
- Has a positive approach
- Is innovative and can spot an improvement opportunity
- Has the ability to empathise and understand the customer’s needs
- Has exceptional communication skills
- Appreciates and values each other’s differences
- Always considers the best interests of the company, colleagues and customer
- Has a diligent work ethic
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays(pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Health Assessments
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).
View our Privacy Notice https://www.williamslea.com/privacy-statement
In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
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Floor Support Assistant employer: Williams Lea
Contact Detail:
Williams Lea Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Support Assistant
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Floor Support Assistant. Understanding tasks like file management, mail processing, and customer service will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled client interactions in the past. This role requires excellent communication, so be ready to discuss your approach to meeting customer needs.
✨Tip Number 3
Research Williams Lea's company culture and values, such as teamwork and integrity. Be prepared to explain how your personal values align with theirs, as cultural fit is often a key consideration for employers.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about opportunities for professional development or how success is measured in this position can set you apart from other candidates.
We think you need these skills to ace Floor Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Floor Support Assistant. Emphasise your organisational skills, attention to detail, and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experiences have prepared you for the tasks outlined in the job description.
Highlight Key Attributes: In your application, focus on personal attributes that match the company's values, such as teamwork, integrity, and a positive approach. Use examples to demonstrate how you embody these traits in your work.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Floor Support Assistant role.
How to prepare for a job interview at Williams Lea
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Floor Support Assistant. Familiarise yourself with tasks like file management, mail processing, and general administrative duties. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with clients, be prepared to discuss your customer service experience. Share specific examples of how you've exceeded customer expectations in the past, as this aligns with the company's values of teamwork and integrity.
✨Demonstrate Your Organisational Skills
The job requires excellent organisational abilities. Be ready to talk about how you prioritise tasks and manage your time effectively. You might even want to mention any tools or methods you use to stay organised, as this will show your proactive approach.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could include inquiries about team dynamics, opportunities for professional development, or how the company measures success in this role. It shows your genuine interest in the position and the company.
