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- Tasks: Join our team as a Waiter, serving delicious meals and ensuring guest satisfaction.
- Company: Be part of a vibrant hotel known for exceptional service and memorable experiences.
- Benefits: Enjoy free food, subsidised travel, and company events while working in a fun environment.
- Why this job: Perfect for those who love teamwork and want to create unforgettable dining experiences.
- Qualifications: Food hygiene qualification required; previous waiting experience is a plus.
- Other info: Flexible hours with opportunities for tips and career development.
The predicted salary is between 25480 - 31005 £ per year.
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The main responsibility of our Waiters is to ensure that our service runs smoothly and efficiently, providing exceptional guest experience. A Waiter will assist in preparing for and serving food whether this is breakfast, lunch or dinner service. You\’ll help maintain extremely high standards of cleanliness and hygiene ensuring guest satisfaction throughout.
The Waiter plays a crucial role in ensuring the guests have a pleasant and memorable experience, and therefore a keen eye for detail and enjoyment of working in a team-oriented environment is essential.
- Assists with the preparation and setup of service, ensuring food items are ready for the guests.
- Greets guests warmly and professionally, presenting menus and providing information about food and menu options and dietary restrictions.
- Takes accurate food and beverage orders from guests and delivers them promptly to the kitchen.
- Monitors and replenishes food and beverage items throughout service to ensure availability and freshness.
- Maintains cleanliness and hygiene standards in all dining areas, including chairs, tables, countertops and all equipment.
- Ensures food items are properly labelled, stored and handled in accordance with health and safety regulations.
- Assists with guests’ specific requests or dietary requirements, providing suitable alternatives where possible..
- Serves dishes in a professional and gracious manner, ensuring adherence to quality and presentation standards.
- Anticipates guests\’ needs and promptly responds to their requests or concerns.
- Clears and cleans tables promptly once guests have finished their meals, ensuring a clean and inviting atmosphere.
- Assists in restocking supplies and inventory management, notifying the supervisor or manager when items are running low.
- Collaborates with the kitchen and other hotel departments to ensure smooth operations and timely service.
- Assists in resolving guest complaints or concerns relating to service, escalating issues to a manager where and when appropriate.
- Maintains a positive and professional attitude while interacting with guests, colleagues and management.
- Attends team meetings and training sessions to enhance knowledge and skills related to service and wider hotel operations..
- Upholds the hotel\’s standards of guest care, ensuring guest satisfaction at all times.
- Maintains facilities, services and promotions to effectively communicate information to guests.
Qualifications
- Food hygiene qualification is essential (or at least willingness to undertake in a timely manner).
- Previous experience in waiting on roles, ideally within a hotel dining service. .
- Excellent organisational and time management skills to support restaurant operations effectively.
- Attention to detail and a commitment to delivering high-quality service.
- Strong knowledge of food safety and sanitation regulations.
- Ability to work efficiently in a high-pressure, fast-paced environment.
- Flexibility to work early mornings, evenings, weekends and holidays as per the demands of the establishment.
- Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.
Additional Information
Salary: from £25,480 to £31,005
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month.
Hours: Up to 45 hours per week. This role will cover breakfast, lunch and evening shifts across our restaurants and this may include split shifts.
- Canteen
- Company events
- Company pension
- Discounted or free food
- Free or subsidised travel
- On-site parking
Relocation assistance may be available
Staff transport provided free between staff houses and hotel
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Waiter employer: Château de Mercuès
Contact Detail:
Château de Mercuès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter
✨Tip Number 1
Familiarise yourself with the menu and any special dietary options we offer. Being knowledgeable about our food and drink selections will impress during your interview and show that you're genuinely interested in providing excellent service.
✨Tip Number 2
Demonstrate your teamwork skills by sharing examples of how you've successfully collaborated with others in previous roles. We value a team-oriented environment, so showing that you can work well with colleagues will be a big plus.
✨Tip Number 3
Prepare to discuss how you handle high-pressure situations. As a waiter, you'll often need to think on your feet, so sharing specific instances where you've managed stress effectively will highlight your suitability for the role.
✨Tip Number 4
Show your commitment to hygiene and safety standards. Be ready to talk about any relevant training or experiences you have that demonstrate your understanding of food safety regulations, as this is crucial for maintaining our high standards.
We think you need these skills to ace Waiter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Waiter position. Highlight your relevant experience in your application.
Tailor Your CV: Customise your CV to reflect your previous waiting experience, focusing on skills like customer service, attention to detail, and teamwork. Mention any food hygiene qualifications or training you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent guest experiences. Include specific examples of how you've handled guest requests or complaints in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Waiter role.
How to prepare for a job interview at Château de Mercuès
✨Show Your Passion for Service
During the interview, express your enthusiasm for providing excellent customer service. Share specific examples of how you've gone above and beyond to ensure guests have a memorable experience.
✨Demonstrate Teamwork Skills
Highlight your ability to work well in a team-oriented environment. Discuss past experiences where you collaborated with colleagues to achieve a common goal, especially in high-pressure situations.
✨Know the Menu Inside Out
Familiarise yourself with the types of food and beverages that may be served. Be prepared to discuss dietary restrictions and how you would assist guests with specific requests or alternatives.
✨Emphasise Attention to Detail
Illustrate your keen eye for detail by discussing how you maintain cleanliness and hygiene standards. Mention any relevant experiences where your attention to detail positively impacted guest satisfaction.
