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- Tasks: Provide 1st/2nd line support and resolve customer issues with tech solutions.
- Company: Join a nationwide IT Solutions Provider based in Westminster.
- Benefits: Enjoy a full-time role with competitive pay and potential for growth.
- Why this job: Great opportunity to enhance your tech skills while helping customers succeed.
- Qualifications: Experience with End User Devices and OS Systems Management is a plus.
- Other info: Be part of a supportive team with flexible shift patterns.
The predicted salary is between 16800 - 28000 £ per year.
EUC Engineer is required by a nationwide IT Solutions Provider based on site in Westminster and paying up to £28k. As an EUC Engineer, you will provide technical support to service customers, using strong communication and problem-solving skills to deliver high-quality outcomes both independently and in collaboration with others. This is a full-time, Monday to Friday role, with working hours between 07:00 and 19:00, based on an allocated shift pattern. You may occasionally need to cover additional shifts, including weekends and public holidays, as needed. Responsibilities Providing 1st/2nd Line EUC support for internal IT, shared infrastructure, and customer solutions, following ITIL Incident, Problem, and Change practices. Responding to customer requests for implementations or changes. Taking ownership of service-impacting issues and resolving them while keeping customers updated. Assisting the Service Desk in improving support tools, instructions, and processes. Supporting laptop & mobile phone builds, software installations, and ticket queue management. Being part of the 24/7 out-of-hours remote support rota. Supporting user work areas, managing the Drop-In Tech surgery, and conducting remote site visits as needed. Experience End User Device and OS Systems Management, OS Deployment, a…
EUC Engineer, SC Clearance, £28k, London employer: Langley James
Contact Detail:
Langley James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Engineer, SC Clearance, £28k, London
✨Tip Number 1
Familiarize yourself with ITIL practices, especially Incident, Problem, and Change management. This knowledge will not only help you in the role but also show us that you're serious about delivering high-quality support.
✨Tip Number 2
Brush up on your communication skills! As an EUC Engineer, you'll need to explain technical issues clearly to customers. Practice explaining complex concepts in simple terms to demonstrate your ability during the interview.
✨Tip Number 3
Get hands-on experience with End User Device and OS Systems Management. If you can, set up a home lab or use virtual machines to practice OS deployment and software installations, which will give you practical examples to discuss.
✨Tip Number 4
Be prepared to discuss your problem-solving approach. Think of specific instances where you've resolved technical issues, as this will showcase your ability to take ownership of service-impacting problems.
We think you need these skills to ace EUC Engineer, SC Clearance, £28k, London
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the EUC Engineer position. Highlight the key responsibilities and required skills, such as technical support, communication, and problem-solving abilities.
Tailor Your CV: Customize your CV to reflect your experience with 1st/2nd Line support, ITIL practices, and any relevant technical skills. Use specific examples that demonstrate your ability to handle service-impacting issues and improve support processes.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the company's needs. Mention your experience with End User Device management and your ability to work both independently and collaboratively.
Highlight Availability: Since the role requires flexibility in working hours, make sure to mention your availability for shifts, including weekends and public holidays, in your application. This shows your commitment and readiness for the role.
How to prepare for a job interview at Langley James
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st/2nd Line EUC support and any relevant technical skills. Highlight specific examples where you successfully resolved issues or improved processes, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasize Communication Abilities
Since strong communication skills are crucial for this position, practice articulating your thoughts clearly. Be ready to explain how you've effectively communicated with customers in the past, especially during service-impacting issues.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've encountered challenges and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical thinking and ability to work under pressure.
✨Understand ITIL Practices
Familiarize yourself with ITIL Incident, Problem, and Change practices, as these are integral to the role. Be ready to discuss how you've applied these principles in previous positions or how you would implement them in this new role.
