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- Tasks: Analyse data and create reports to help customers manage energy use and reduce carbon emissions.
- Company: LASER Energy leads in energy management and decarbonisation for the public sector.
- Benefits: Enjoy a competitive salary, 25 days leave, gym discounts, and career development opportunities.
- Why this job: Make a real impact on sustainability while working in a dynamic, innovative environment.
- Qualifications: Strong analytical skills, proficiency in Microsoft Office, and a passion for the energy sector.
- Other info: Hybrid work model available; we value diversity and support all applicants.
The predicted salary is between 24740 - 34636 £ per year.
Location: Hybrid / Kings Hill, Kent
Salary/package: £24,740 per annum
Contract type: Permanent
Hours: Full time
We’re looking for a proactive, detail-oriented Customer Service Data Specialist to join the LASER Energy team. In this important role, you’ll deliver insightful data analysis and reporting that helps our customers manage their energy consumption and carbon reduction targets. If you enjoy working with data, communicating with stakeholders, and want to be part of a company committed to sustainability and innovation, this is the role for you.
Who we are
LASER Energy provides end-to-end energy management and decarbonisation solutions to the public sector, supporting customers on their journey to net zero. As a leader in this field, we combine industry expertise with innovative technologies to deliver cost-effective, environmentally responsible energy services.
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), employing over 1,800 people and operating in more than 86 countries. With 33 trading businesses and expertise across HR, IT, energy, education, legal, and procurement, CSG delivers impactful services to public and private sectors.
Why this role matters
As a Customer Service Data Specialist you’ll play a vital role in helping our customers understand and optimise their utility consumption and emissions. Your data insights will support effective energy management, helping customers meet carbon reduction goals and comply with industry regulations. Your contribution will directly influence the success of LASER Bureau services and the sustainability impact we achieve together.
What you’ll be doing
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Providing proactive data analysis and tailored reporting to support energy and carbon reduction objectives
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Delivering high-quality reports using Monitoring & Targeting (M&T) software and Microsoft Office tools
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Identifying anomalies and unusual usage patterns, offering practical advice to customers
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Maintaining accuracy and clarity in all reporting, ensuring compliance with internal quality standards
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Building strong relationships with internal teams and external stakeholders, including suppliers and customer service teams
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Communicating clearly with customers through phone, email, and meetings, providing expert guidance
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Promoting continuous improvement of Bureau services by sharing best practices and innovative ideas
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Keeping up to date with energy industry regulations such as SECR and broader climate change policies
What we’re looking for
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Strong analytical and problem-solving skills with great attention to detail
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Excellent written and verbal communication skills, able to explain complex data simply
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Proficiency in Microsoft Excel, Word, Outlook, and familiarity with data analysis tools
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Ability to work collaboratively and build trusted relationships with multiple stakeholders
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Excellent organisational skills to handle multiple reporting deadlines
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A passion for the energy industry and commitment to sustainability goals
What you’ll get in return
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Salary of £24,740 per annum
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25 days annual leave plus bank holidays
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An additional day off for your birthday
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Access to retail and gym membership discount schemes
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Life assurance coverage and health cash plan
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Participation in company-wide events
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Opportunities to develop your skills and progress your career in the energy sector
Why CSG?
With over £800 million in annual revenue and consistent 25% year-on-year growth, CSG is a leader in socially conscious commercial services. We have returned over £77 million in social value to the public sector. Joining us means contributing to real impact while developing your career in a dynamic, forward-thinking organisation.
Inclusion & Accessibility
We’re committed to creating a workplace where everyone is valued. We welcome applicants from all backgrounds and will support you with any adjustments needed during the recruitment process. Please let us know how we can help.
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Customer Service Data Specialist employer: Lumina Energy
Contact Detail:
Lumina Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Data Specialist
✨Tip Number 1
Familiarise yourself with the energy industry and current regulations like SECR. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role and the company's mission.
✨Tip Number 2
Practice your data analysis skills using Microsoft Excel and any relevant data analysis tools. Being able to showcase your proficiency in these areas during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully communicated complex data insights to non-technical stakeholders. This will highlight your ability to build relationships and convey information clearly, which is crucial for this role.
✨Tip Number 4
Network with professionals in the energy sector or join relevant online forums. Engaging with others in the field can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Data Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Data Specialist role. Emphasise your analytical abilities, attention to detail, and any experience with data analysis tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the energy industry and commitment to sustainability. Mention specific examples of how your skills can contribute to LASER Energy's goals and how you can support customers in managing their energy consumption.
Highlight Communication Skills: Since the role involves communicating with stakeholders, ensure you demonstrate your excellent written and verbal communication skills. Provide examples of how you've effectively communicated complex data or insights in previous roles.
Showcase Problem-Solving Abilities: In your application, include instances where you've identified anomalies or unusual patterns in data and how you provided practical solutions. This will illustrate your strong analytical and problem-solving skills, which are crucial for this position.
How to prepare for a job interview at Lumina Energy
✨Showcase Your Analytical Skills
As a Customer Service Data Specialist, your analytical abilities are crucial. Be prepared to discuss specific examples of how you've used data analysis in previous roles to solve problems or improve processes.
✨Communicate Clearly
Since the role involves explaining complex data to customers, practice articulating your thoughts clearly and concisely. Use simple language to describe your past experiences with data reporting and stakeholder communication.
✨Demonstrate Your Passion for Sustainability
The company values sustainability, so express your enthusiasm for the energy sector and your commitment to carbon reduction goals. Share any relevant experiences or projects that highlight your dedication to these principles.
✨Prepare for Technical Questions
Familiarise yourself with the tools mentioned in the job description, such as Microsoft Excel and Monitoring & Targeting software. Be ready to discuss your proficiency and any relevant projects where you utilised these tools effectively.
