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- Tasks: Lead a team in delivering exceptional customer service and maximise sales through product expertise.
- Company: Join Signet, the UK's leading diamond jewellery retailer with over 270 stores.
- Benefits: Enjoy competitive salary, sales incentives, staff discounts, and career development opportunities.
- Why this job: This role offers growth potential and a chance to make a real impact in retail.
- Qualifications: Retail or customer service experience is essential; strong communication and sales skills are a must.
- Other info: Be part of a diverse team committed to inclusion and personal development.
The predicted salary is between 21600 - 36000 £ per year.
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Our Supervisors have a special talent for amazing our Customers!
Supervisor – Permanent – Full Time
We firmly believe that jewellery retail is all about having great product knowledge. Where do the gems come from in that necklace? How does that watch keep such exact time? Every product we sell has many facets behind it – and our Store Supervisors are the people who bring that product knowledge to life!
You\’ll be a role model of amazing customer service for other team members, achieving targets, maximising sales and giving customers the benefit of your product expertise. You\’ll also help store management, especially in coaching new team members and help them to settle in, develop their product knowledge and grow their amazing customer retail skills.
Your Background
You\’ll have retail or customer service experience, but what really sets you apart is your ability to sell. You\’ll have the communication skills, confidence and outgoing personality needed to build rapport with customers and showcase product features. You\’ll also be ambitious. Being a Store Supervisor is a stepping stone into your first management role – and with our coaching, training and support, you can develop quickly.
What\’s next?
When you submit your application, you will be invited to complete a short online assessment.
If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us.
Successful applicants will be contacted by the store manager inviting you to the final stage interviews.
We recommend to regularly check your emails to ensure you don\’t miss any updates with your application.
Your rewards
We offer a competitive salary and benefits, including sales incentives and a staff discount. The nature of our business also means you can sometimes work additional hours at times like peak trading periods, Bank Holidays and weekends.
What is also really amazing about Signet are the career development opportunities. If you\’ve got potential, we\’ll help you fulfil it. We\’ve got the training and development programmes in place to really help you make the most of your talent!
Be part of something special!
Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that\’s not all, we are part of the world\’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you.
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion.
We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
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Supervisor - Ernest Jones - Permanent - Full Time employer: Ernest Jones
Contact Detail:
Ernest Jones Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Ernest Jones - Permanent - Full Time
✨Tip Number 1
Familiarise yourself with the products sold at Ernest Jones. Understanding the unique features and benefits of various jewellery pieces will help you demonstrate your product knowledge during interviews and assessments.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in previous roles. Highlighting your ability to build rapport and provide exceptional service will set you apart.
✨Tip Number 3
Practice your communication skills, especially for the video assessment. Be clear, confident, and enthusiastic about why you want to join the team and how you can contribute to their success.
✨Tip Number 4
Research the company culture and values of Signet Jewelers. Aligning your personal values with theirs during the interview process will demonstrate that you're a good fit for the team.
We think you need these skills to ace Supervisor - Ernest Jones - Permanent - Full Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Supervisor at Ernest Jones. Highlight your relevant retail or customer service experience and how it aligns with their expectations.
Showcase Your Product Knowledge: In your application, emphasise your product knowledge and ability to engage customers. Mention any specific experiences where you successfully showcased products or provided exceptional customer service.
Prepare for Online Assessment: Once you submit your application, be ready for the online assessment. Brush up on your customer service skills and think about scenarios where you've excelled in a retail environment.
Craft a Compelling Video: If invited to submit a video, use this opportunity to express your passion for jewellery retail and why you want to join Ernest Jones. Be authentic and let your personality shine through to connect with the hiring team.
How to prepare for a job interview at Ernest Jones
✨Showcase Your Product Knowledge
Make sure to brush up on your knowledge of jewellery and watches before the interview. Be prepared to discuss where gems come from, how different watches function, and any other product details that might impress the interviewer.
✨Demonstrate Your Customer Service Skills
Think of examples from your past experiences where you provided exceptional customer service. Be ready to share these stories during the interview to highlight your ability to connect with customers and enhance their shopping experience.
✨Express Your Ambition
Since this role is a stepping stone to management, convey your career aspirations clearly. Discuss how you see yourself growing within the company and how you plan to take advantage of the training and development opportunities offered.
✨Prepare for the Online Assessment
Before the interview, ensure you complete the online assessment thoroughly. This is an important step in the application process, and doing well will set a positive tone for your subsequent interviews.
