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For Companies At a Glance
- Tasks: Be the brand ambassador, educating guests and enhancing their shopping experience.
- Company: Join ARC'TERYX, a leader in outdoor gear, committed to inclusivity and sustainability.
- Benefits: Enjoy a vibrant team culture, flexible hours, and opportunities for personal growth.
- Why this job: Connect with nature while delivering exceptional service and making a real impact.
- Qualifications: Must have 2+ years of retail experience and a passion for customer service.
- Other info: Embrace a culture of curiosity and acceptance in a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Meet Your Future Team:
The Product Guide is the face of the brand on the retail floor, delivering an unforgettable brand experience to our guests. You love authentically sharing your experience with those around you. You\’ll be working with an energetic and passionate team to actively educate guests and recommend products based on their interests and needs.
Your Opportunity at ARC\’TERYX:
- Is to deliver a best in class brand experience to our guests through education and problem solving
- Is to gain a strong understanding of our products and seamlessly weave this information into your guest interactions
- Is to be a brand ambassador and elevate the guest experience wherever possible
- Is to continuously elevate the in store experience by supporting store leadership with projects and brand initiatives
If you were in this role now, here\’s what you would be doing:
- Fostering connection in all guest interactions through product education, accurately processing payments, and communicating on warranties or damaged goods in a timely manner
- Supporting and participating in store events, physical inventory counts, replenishing product on the floor, and ensuring the store stays clean and organized
- Providing feedback and suggestions on merchandising and in store experience to help drive sales
- Maintaining an open, collaborative relationship with your team and store leadership
Are you this person?
- You have two or more (2+) years of retail sales experience
- You are passionate about delivering exceptional customer service
- You love to have fun at work, but hold yourself accountable to what is required of you
- You have outstanding oral and written communication skills, and a deep understanding of your impact
- You are self-motivated, and enjoy problem solving
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
Equal Opportunity
Arc\’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Design your Purpose. Live our Values.
DISRUPTIVE EVOLUTION. Design your future through challenge, experimentation, and inspiration.
COMMIT. Set and deliver on bold objectives as we collectively raise the bar.
LIVE IT. Deepen your connection to nature and live your most purposeful life.
LEAVE IT BETTER. Create a better world, together. #J-18808-Ljbffr
Product Guide - Full-Time employer: ARC'TERYX
Contact Detail:
ARC'TERYX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Guide - Full-Time
✨Tip Number 1
Familiarise yourself with ARC'TERYX products and their unique features. This knowledge will not only help you engage with guests but also demonstrate your passion for the brand, making you a more appealing candidate.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples from your previous retail experience. Highlight instances where you went above and beyond to enhance the customer experience, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Network with current or former employees of ARC'TERYX to gain insights into the company culture and expectations. This can provide you with valuable information that you can use during interviews to demonstrate your understanding of the brand.
✨Tip Number 4
Prepare to discuss how you embody the values of inclusivity and teamwork. Think of examples where you've contributed to a positive team environment or supported diversity in the workplace, as these are key aspects of ARC'TERYX's culture.
We think you need these skills to ace Product Guide - Full-Time
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Product Guide. Highlight your retail sales experience and how it aligns with delivering exceptional customer service.
Tailor Your CV: Customise your CV to reflect your relevant experience, particularly in retail and customer service. Emphasise your communication skills and any experience you have in educating customers about products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and the outdoors. Share specific examples of how you've fostered connections with customers and contributed to a positive team environment.
Showcase Your Values: In your application, demonstrate how your personal values align with those of Arc'teryx, particularly around inclusivity and environmental responsibility. This will show that you're not just a fit for the role, but also for the company culture.
How to prepare for a job interview at ARC'TERYX
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for the brand and its products during the interview. Share personal experiences with the products and how they align with your lifestyle, as this will demonstrate your genuine connection to the brand.
✨Highlight Your Customer Service Skills
Prepare examples from your previous retail experience where you provided exceptional customer service. Discuss how you handled challenging situations and turned them into positive outcomes, showcasing your problem-solving abilities.
✨Demonstrate Team Collaboration
Since the role involves working closely with a team, be ready to discuss how you have successfully collaborated with others in past roles. Highlight any specific projects or initiatives where teamwork led to improved results.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your interest in the position and helps you assess if it's the right fit for you.
