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- Tasks: Build relationships with key stakeholders and support families in finding care homes.
- Company: Join a caring community dedicated to providing exceptional support for residents and their families.
- Benefits: Enjoy a competitive salary, commission, and perks like professional development and employee assistance programs.
- Why this job: Make a real impact by helping others while developing your sales and relationship-building skills.
- Qualifications: Experience in targeted sales, excellent communication, and a caring approach are essential.
- Other info: Flexible working environment with opportunities for networking and local marketing events.
The predicted salary is between 18000 - 42000 £ per year.
We are looking for a Customer Relationship Manager to build a trusting and positive relationship with key stakeholders, ambassadors in the community, prospective residents, and their families.
You will be the first point of contact for our enquirers, and will effectively and empathetically support them in the journey of finding a care home for themselves or their loved ones, being on hand to answer their questions throughout and eventually welcoming them into our home when they move in., * Managing all enquiries professionally and in a timely manner.
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Meeting set occupancy and revenue targets.
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Advancing enquiries through the sales process and conducting show rounds.
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Exceeding customer expectations and delivering a first-class customer experience.
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Business development and networking.
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Local marketing, including organising and managing events at the care home.
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Building awareness of the care home and establishing links and partnerships in the local community.
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Administrative duties, such as move in and contract paperwork.
You will be an experienced sales professional, perhaps already in a role dealing with complex or consultative sales in a targeted environment. Your sales skills are important, but your natural ability to show empathy and nurture relationships will be what makes you stand out from the crowd., * Proven experience in targeted sales roles.
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Ability to create and nurture relationships and referrals with key stakeholders.
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You will have excellent IT skills and you will be familiar with using a sales CRM software package such as SalesForce.
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Excellent communication skills.
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Presentation skills.
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Target driven and customer centric.
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Empathetic and caring approach., * A flexible approach to the needs of our customers and an understanding of the issues that older people face.
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A full UK driving licence.
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A positive attitude.
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Ability to meet targets and KPIs and deliver results.
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Salary up to £30,000 per annum + Commission.
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ESAS – Salary Advance
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Employee Assistance Programme
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Perkbox
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Employee of the Month
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Long term service awards
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Blue Light Card
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Professional Development
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Refer a Friend
Customer Relations Manager employer: Gold Care Homes
Contact Detail:
Gold Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Familiarize yourself with the local community and its key stakeholders. Building relationships with local organizations and ambassadors can give you an edge in understanding the needs of prospective residents and their families.
✨Tip Number 2
Practice your empathetic communication skills. Since this role requires a caring approach, consider role-playing scenarios where you address concerns of potential residents and their families to enhance your ability to connect with them.
✨Tip Number 3
Get comfortable with CRM software like SalesForce. If you’re not already familiar, take some time to learn the basics, as being proficient will help you manage enquiries and track your progress effectively.
✨Tip Number 4
Showcase your sales achievements in previous roles during the interview process. Be prepared to discuss specific examples of how you met or exceeded targets, as this will demonstrate your capability to thrive in a targeted sales environment.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Relations Manager position. Understand the key responsibilities and required skills, such as empathy, sales experience, and relationship building.
Tailor Your CV: Customize your CV to highlight relevant experience in sales and customer relations. Emphasize your ability to nurture relationships and provide excellent customer service, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by older people. Mention specific examples from your past experiences that demonstrate your sales skills and empathetic approach.
Highlight Relevant Skills: In your application, make sure to highlight your IT skills, particularly your familiarity with CRM software like SalesForce. Also, emphasize your communication and presentation skills, as these will be vital in this role.
How to prepare for a job interview at Gold Care Homes
✨Show Your Empathy
As a Customer Relations Manager, your ability to empathize with prospective residents and their families is crucial. During the interview, share examples of how you've successfully supported clients in emotionally charged situations, demonstrating your caring approach.
✨Highlight Your Sales Experience
Make sure to discuss your proven experience in targeted sales roles. Prepare specific examples of how you've met or exceeded sales targets in previous positions, as this will showcase your ability to drive results.
✨Demonstrate Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might also want to prepare a brief presentation about how you would approach building relationships with key stakeholders.
✨Familiarize Yourself with CRM Software
Since familiarity with sales CRM software like SalesForce is important, be ready to discuss your experience with such tools. If you have specific examples of how you've used CRM systems to enhance customer relationships, share those during the interview.
