Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts.
- Benefits: Enjoy 25% discount, financial support, and access to apprenticeships.
- Why this job: Be part of a passionate team celebrating life's moments with customers.
- Qualifications: Must have leadership skills and a customer-centric mindset.
- Other info: Exciting growth opportunities in a fast-paced retail environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Contracted Hours Available: 12
We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!
Location: Glengormley, Northcott
The day to day
You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the Cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.
About You
What we’re looking for:
- Good leadership skills people want to follow—positive, proactive, and full of energy.
- You\’re curious by nature, always learning, and eager to see the bigger picture.
- You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
- Step up, stay flexible, and set the tone by getting things done.
- You’re fair, open to feedback, and thoughtful in how you make decisions.
- You genuinely care about people, support growth, and help create a positive team vibe.
Why join us
If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.
Sound like a perfect fit? Apply today and let’s make every day a celebration!
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
#J-18808-Ljbffr
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their passion for celebrating customers' life moments will help you align your responses during interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Prepare examples of how you've demonstrated strong leadership skills in previous roles. Think about times when you successfully motivated a team or improved customer service, as these experiences will resonate well with the hiring managers.
✨Tip Number 3
Research the latest trends in retail and customer experience. Being knowledgeable about current industry practices can help you stand out as a candidate who is not only passionate but also informed and ready to contribute to the team's success.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Leader position at Card Factory. Tailor your application to highlight how your skills and experiences align with their needs.
Showcase Leadership Skills: Emphasise your leadership abilities in your CV and cover letter. Provide specific examples of how you've successfully led a team or improved customer service in previous roles.
Highlight Customer Focus: Since the role is customer-centric, make sure to include instances where you have gone above and beyond for customers. This could be through excellent service, resolving issues, or enhancing customer experience.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Mention why you want to work at Card Factory and how you can contribute to their mission of celebrating life moments.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
As a Team Leader, your role revolves around enhancing customer experience. Be prepared to share examples of how you've previously prioritised customer satisfaction and how you plan to do so in this role.
✨Demonstrate Leadership Skills
Highlight your leadership experiences during the interview. Discuss how you've motivated teams, resolved conflicts, and driven performance in past roles. This will show that you're ready to lead in the absence of the Store Manager.
✨Be Commercially Minded
Understand the basics of store performance data and be ready to discuss how you can contribute to commercial growth. Familiarise yourself with key metrics and think about how you can use them to improve store operations.
✨Engage with Enthusiasm
Your enthusiasm can set you apart from other candidates. Show genuine excitement about the role and the company. This not only reflects your personality but also aligns with the company's culture of celebrating life moments.
