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- Tasks: Provide first-line IT support and manage accounts using various tools.
- Company: Join Archway Learning Trust, a multi-academy trust dedicated to educational excellence.
- Benefits: Gain hands-on experience with potential for remote work and professional growth.
- Why this job: Be part of a supportive culture that transforms young lives through education and innovation.
- Qualifications: Strong communication, IT skills, and a passion for problem-solving are essential.
- Other info: Training provided by BALTIC TRAINING SERVICES, leading to an IT Solutions Technician Level 3 qualification.
What do you want to search? Keyword Apprenticeship Type Location
IT Apprenticeship
Apply From: 24/06/2025
Learning Provider
Delivered by BALTIC TRAINING SERVICES LIMITED
Employer
Archway Learning Trust
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Vacancy Description
- Resolve first-line IT support queries including password resets, MFA setup, and student account management using the ManageEngine Service Desk platform
- Respond to incidents according to SLA guidelines (Red/Amber/Green) and the Trust’s priority matrix
- Manage file server permissions and process security access requests
- Use Active Directory and Microsoft/Azure admin tools to manage accounts and permissions
- Configure, upgrade, and install hardware (desktops, laptops, printers, phones) for new starters
- Deploy and monitor devices across wired and wireless networks
- Support scheduled and ad-hoc system upgrades across school sites
Key Details
Vacancy Title
IT Apprenticeship
Employer Description
Archway Learning Trust is a multi-academy trust based in Nottingham, with a strong commitment to educational excellence, values-driven leadership, and inclusive learning. Rooted in our Christian ethos, we aim to transform the lives of young people through outstanding education, innovation, and care. Learn more about our story: Our Story
Vacancy Location
Aspley Lane Nottingham NG8 5GY
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000326969
Key Dates
Apply From
24/06/2025
Closing Date For Applications
2025-07-07 23:59:59
Possible Start Date
2025-07-08 00:00:00
Training
Das sollten alle Deutschen wissen!
Training to be Provided
- IT Solutions Technician Level 3 Apprenticeship Standard
- Online with qualified trainers
Learning Provider
BALTIC TRAINING SERVICES LIMITED
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working
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IT Apprenticeship employer: Getting In Limited
Contact Detail:
Getting In Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprenticeship
✨Tip Number 1
Familiarise yourself with the ManageEngine Service Desk platform, as it's crucial for resolving IT support queries. Understanding how to navigate this tool will give you a significant advantage during the interview.
✨Tip Number 2
Brush up on your knowledge of Active Directory and Microsoft/Azure admin tools. Being able to demonstrate your understanding of account management and permissions will show that you're ready for the responsibilities of the role.
✨Tip Number 3
Practice your communication skills, especially in a technical context. You may be required to explain complex IT issues to non-technical staff, so being clear and concise is key.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved IT issues. This will help you stand out as a candidate who can handle the challenges of the apprenticeship.
We think you need these skills to ace IT Apprenticeship
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the IT Apprenticeship. Familiarise yourself with tasks like first-line IT support, managing accounts, and hardware installation.
Tailor Your CV: Highlight relevant skills such as communication, problem-solving, and IT proficiency in your CV. Make sure to include any experience or coursework related to IT support or customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Archway Learning Trust and how your values align with theirs.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Getting In Limited
✨Showcase Your IT Skills
Make sure to highlight your technical skills during the interview. Be prepared to discuss your experience with tools like Active Directory, Microsoft/Azure admin tools, and any relevant hardware installation you've done. This will demonstrate your capability to handle the tasks outlined in the job description.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've resolved IT issues in the past. Whether it's a password reset or a more complex problem, showing your thought process and how you approach troubleshooting will impress the interviewers.
✨Emphasise Communication Skills
Since this role involves first-line support, effective communication is key. Practice explaining technical concepts in simple terms, as you'll need to assist users who may not be tech-savvy. This will show that you can provide excellent customer care.
✨Research the Company Culture
Understanding Archway Learning Trust's values and mission will help you align your answers with their ethos. Be ready to discuss how your personal values fit within their commitment to educational excellence and inclusive learning.
