Jewellery Assessment Coordinator

The Neve Jewels Group comprises three leading diamond jewellery brands with a strong international presence. We are on a mission to reshape and disrupt the diamond jewellery industry by being Europe’s only digital‑first jewellery group.

We are one of the very few jewellers in the country that has its own handmade workshop based in the Jewellery Quarter, Birmingham, allowing us to offer our clients a range of unique, bespoke jewellery.

The Role

Jewellery Assessment Co‑ordinator – Birmingham Operations office.

Full‑time position. Salary up to £27,000 per year, depending on experience.

Responsibilities

• Assessing product issues with jewellery designs, both commercial and bespoke.
• Working with various workshop teams to resolve product issues.
• Track and issue repairs to the workshop that require alterations.
• Coordinate with regional offices for stock transfers.
• Sourcing stones, findings, etc., for urgent orders and repairs.
• Overseeing workshop repair costs.
• Booking returns and repairs within the system in a timely manner.
• Sending products for hallmarking.
• Stay updated on industry trends and advancements in product designs to enhance assessment techniques.
• Implement and maintain strict quality control standards to ensure that all returned jewellery meets the company’s specifications and customer expectations.
• Document and report any deviations or issues encountered during the assessment process.
• Work closely with other jewellery professionals, including the workshop, to ensure seamless integration of repair techniques.
• Communicate effectively with team members to address specific requirements for each jewellery piece.
• Strong attention to detail and ability to work with precision.
• Ability to work independently and collaboratively within a team.
• Managing workload effectively to meet customer deadlines.
• Maintaining a high level of precision and attention to detail throughout all work.
• Responsible for both the maintenance and cleaning of equipment and assessment tools.
• Contributing to a positive and collaborative office environment.

Qualifications, Skills & Experience

• Minimum 3 years of experience in jewellery assessment or workshop‑related experience.
• Proficient knowledge of jewellery detailing (metals, settings, tolerances, etc.).
• Skilled in product and design assessment.
• Customer service – handling queries over the phone and via email.
• Knowledge of quality control processes in fine jewellery.
• Strong organisational skills with the ability to prioritise tasks.
• Excellent attention to detail and a strong eye for quality.
• Good communication skills and the ability to work well within a team.
• Genuine passion for jewellery and craftsmanship.

Experience – Minimum 3 years in jewellery assessment or workshop, as required.

Work Location – Birmingham, UK. Full‑time.

Job Type – Full‑time.

What You Can Expect From Us

• Private health and medical insurance.
• 24‑hour access to an Employee Assistance Programme.
• Company pension.
• Referral programme.

To Apply – If you can make a difference and want to be part of an exciting and growing company, please submit your CV, contact details and a brief cover note.

Neve Jewels Group is an equal‑opportunity employer. We are committed to providing a work environment that supports, inspires and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status or other protected characteristics.