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- Tasks: Assess jewellery products and coordinate repairs with workshop teams.
- Company: Join Neve Jewels Group, a digital-first leader in the diamond jewellery industry.
- Benefits: Enjoy private health insurance, a pension plan, and a supportive work environment.
- Why this job: Be part of a mission to disrupt the jewellery industry with unique, bespoke designs.
- Qualifications: Strong knowledge of jewellery and customer service experience required.
- Other info: Full-time role based in Birmingham with a salary up to £27,000.
The predicted salary is between 23000 - 30000 £ per year.
Supporting the work of the Jeweller since 2006
The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to reshape and disrupt the diamond jewellery industry by being Europe’s only digital-first jewellery group.
We are one of the very few jewellers in the country that have their own handmade workshop based in the Jewellery Quarter, Birmingham. This allows us to provide our clients with an unrivalled range of unique jewellery, bespoke designs by choosing from our wide range of loose diamonds, selection of rings, styles and jewellery to provide them with perfect gifts, wedding bands, earrings, bracelets and pendants. All our diamonds are certified and conflict-free.
The Role
We are seeking a Jewellery Assessment Coordinator to join our operations team based in Birmingham.
You will be responsible for:
- Assessing product issues and working with workshop teams to resolve them
- Track and issue repairs to the workshop
- Coordinate with regional offices for stock transfers
- Sourcing stones, findings, etc, for urgent orders
- Overseeing workshop repair costs
- Booking returns and repairs promptly
- Sending products for hallmarking
- Preparing office collections and booking appointments for collections
- Work with the wider team to undertake regular stock checks
What We’re Looking For
- An individual with strong knowledge of jewellery (Metals, settings, tolerances, etc)
- Product assessment
- Customer service or workshop-related experience
- Customer service & handling customer queries over the phone and via email
Job Type
Full-time
Work Location
What You Can Expect From Us
- Private Health Insurance
- 24 hr access to an Employee Assistance Programme (EAP)
- Company pension
- Private medical insurance
- Referral programme
Up to £27,000.00 per year
Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate based on gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or are disadvantaged by conditions or requirements which cannot be shown.
About Us
Established in 2003, the Neve Jewels Group comprises three leading diamond jewellery brands; Diamonds Factory, Austen & Blake and Sacet
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Jewellery Assessment Coordinator employer: Benchpeg Ltd.
Contact Detail:
Benchpeg Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jewellery Assessment Coordinator
✨Tip Number 1
Familiarise yourself with the specific types of jewellery and materials that Neve Jewels Group uses. Understanding their unique offerings will help you speak confidently about their products during any interviews.
✨Tip Number 2
Network with professionals in the jewellery industry, especially those who have experience in assessment or customer service roles. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences related to product assessment and customer service. Think of specific examples where you successfully resolved issues or improved processes, as these will demonstrate your suitability for the role.
✨Tip Number 4
Stay updated on current trends in the jewellery market, particularly regarding sustainable and conflict-free practices. Showing your awareness of these trends can set you apart as a candidate who aligns with the company's values.
We think you need these skills to ace Jewellery Assessment Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Jewellery Assessment Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as assessing product issues and coordinating with workshop teams.
Tailor Your CV: Customise your CV to highlight relevant experience in jewellery assessment, customer service, or workshop-related roles. Emphasise any specific knowledge of metals, settings, and tolerances that aligns with the job requirements.
Craft a Compelling Message: When providing a message for the employer, express your enthusiasm for the role and briefly explain why you are a great fit. Mention any unique skills or experiences that set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in the jewellery industry.
How to prepare for a job interview at Benchpeg Ltd.
✨Show Your Jewellery Knowledge
Make sure to brush up on your knowledge of different metals, settings, and tolerances. Being able to discuss these topics confidently will demonstrate your expertise and passion for the jewellery industry.
✨Prepare for Customer Service Scenarios
Since the role involves handling customer queries, think of examples from your past experiences where you successfully resolved customer issues. This will show that you have the necessary skills to provide excellent service.
✨Familiarise Yourself with the Company
Research Neve Jewels Group and its brands. Understanding their mission to disrupt the diamond jewellery industry and their commitment to conflict-free diamonds will help you align your answers with their values during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the role or the company. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you.
