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- Tasks: Provide first line IT support and assist with network projects in schools.
- Company: Join Learning Partners, a supportive academy network focused on technology and education.
- Benefits: Earn while you learn, gain industry-recognised qualifications, and enjoy paid training days.
- Why this job: Kickstart your tech career in a fun, collaborative environment with growth opportunities.
- Qualifications: GCSEs in English and Maths at grade 4 or above are required.
- Other info: This apprenticeship lasts 20 months, with potential for further training and career advancement.
Learning Partners IT Apprentice
Place of work: Guildford, Surrey
Four days a week in school, 1 day a week to study
Youdon’tneedtogo to university to kickstart your career!
Do you want to be learning whilst you are earning and keeping up to date with the latest technology?
If so, Learning Partners Academies network team are looking for an energetic and hardworking apprentice to join our small team, providing network support in Kings College Guildford and other schools remotely.
We work closely with Primary Goal who will provide your training remotely. You will gain amazing industry recognised qualifications without the need of going to college: –
- Introductory Technical Concepts
- Personal and professional development
- Learning outcomes for CompTIA A+1001
- Learning outcomes for CompTIA A+1002
- Learning outcomes for CompTIA Cloud Essentials
You will gain valuable experience and a Level 3 Information Communications Technician qualification and be fully supported by our training provider (Primary Goal) throughout your apprenticeship journey. You will receive paid time off to undertake off the job training one day per week.
You will be working with an exciting new close-knit team working directly within the school. You will be assisting the Service Desk Lead and IT Technician as tickets come in, assisting staff and students across our schools. As you’ll be working in the helpdesk team you will be doing predominantly first line support but we feel that network staff should be given the opportunity for different projects so we will work with you on one of these projects to learn a specialty, for example: backup systems.
On completion of your apprenticeship, career opportunities may be available across our 12 schools where you will be able to continue training and attend seminars to maintain your knowledge.
What you will be doing!
- Apprenticeship training delivered by Primary Goal.
- As an apprentice you will be working in a school trust and carrying out the following duties: Helpdesk support resolving problems associated with operating systems, networks, software, user accounts and websites etc.
- Provide first line support for staff who raise helpdesk tickets
- Provide technical support to understand and troubleshoot issues
- Creation of staff accounts throughout a range of programs and websites
- Assist in system upgrades and system maintenance
- Liaise with third party suppliers such as Internet Service Providers and vendors to retrieve quotes
- Support with technology asset management
What we will provide you with!
As a Primary Goal apprentice, you will have access to:
- Comprehensive pre-apprenticeship induction programme (including health and safety and technical specifics)
- Level 3 Information Communications Technician apprenticeship standard
- e-learning training materials
- Specialist vendor and technical certificates
- Access to practice labs to develop technical competency
- Knowledge Base
- Monthly assessor visits and competency checks
- Support desk (technical and pastoral)
- Personal Learning and Thinking Skills and Key Skills development
- Employment Rights and Responsibilities module
- Functional Skills or GCSE English, Maths and ICT if required
What we are looking for!
- Someone who has a true passion for technology
- Someone who feels confident using hardware, software and other technical devices
- Someone with good communication and interpersonal skills
- Someone with experience working with children / young people is desirable!
- Someone with a passion to learn with enthusiasm and motivation to achieve success
- Someone who love helping others and enjoy working with people of all ages
- Someone who is committed to complete the full apprenticeship programme
- Someone with the ability to work well in a team and independently using their own initiative
Working Week:
Monday to Friday 36 hours per week with a 40 minute lunch break. Four days a week in school and one day a week to study.
Salary:
£10,000for the first 12 months. The remaining 10 months of the apprenticeship will be paid at the National Minimum Wage according to your age.
Desired Qualifications:
We require someone who is educated to GCSE standard English and Maths grade 4 (or above), or Functional Skills Level 2 in English and Maths.
Expected Duration:
15 months and 4 Months End Point Assessment
This is a fixed term appointment of 20 months to run concurrently with your apprenticeship program.
Where a Primary Goal apprenticeship can take you:
This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).
We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.
Disability Confident:Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.
Learning Partners Academy Trust is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to demonstrably share this commitment. The successful candidate will be required to undergo an Enhanced DBS check.
PLEASE NOTE that we will require a copy of your personal CV.
When completing your CV, please consider the job description and the role you are applying for.
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IT Apprentice (Level 3 Information Communications Technician) employer: Primary Goal
Contact Detail:
Primary Goal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice (Level 3 Information Communications Technician)
✨Tip Number 1
Show your passion for technology during the interview. Be prepared to discuss any personal projects or experiences you've had with hardware and software, as this will demonstrate your enthusiasm and commitment to the field.
✨Tip Number 2
Familiarise yourself with common helpdesk scenarios and troubleshooting techniques. Being able to talk through how you would handle specific technical issues can set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have working with children or young people. This role involves assisting staff and students, so showcasing your ability to communicate effectively with different age groups will be beneficial.
✨Tip Number 4
Research Learning Partners Academies and their values. Understanding their mission and how they support students can help you align your answers with their goals during the interview process.
We think you need these skills to ace IT Apprentice (Level 3 Information Communications Technician)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Apprentice role. Emphasise any technical skills, customer service experience, or work with children that you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention specific aspects of the job description that excite you and how you can contribute to the team.
Highlight Relevant Qualifications: Clearly state your GCSE qualifications in English and Maths, as well as any other relevant certifications or training. This will demonstrate that you meet the educational requirements for the apprenticeship.
Show Enthusiasm: In your application, convey your enthusiasm for the role and the opportunity to work in a school environment. Share any personal experiences that reflect your commitment to helping others and your motivation to succeed.
How to prepare for a job interview at Primary Goal
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that demonstrate your interest and knowledge in IT, as this will resonate well with the interviewers.
✨Prepare for Technical Questions
Since the role involves providing technical support, be ready to answer questions related to operating systems, networks, and troubleshooting. Brush up on basic concepts and be prepared to explain how you would approach common IT issues.
✨Highlight Your Communication Skills
As you'll be working with staff and students, strong communication skills are essential. Be prepared to discuss how you would explain technical issues to non-technical users and provide examples of past experiences where you've successfully communicated complex information.
✨Demonstrate Teamwork and Initiative
The role requires working closely with a team, so share examples of how you've collaborated with others in the past. Additionally, mention instances where you've taken the initiative to solve problems or improve processes, showcasing your ability to work independently when needed.
