Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our Emergency Department, managing patient arrivals and ensuring smooth transitions.
- Company: Join a dedicated NHS team committed to providing top-notch healthcare in Worthing.
- Benefits: Enjoy a supportive work environment with opportunities for growth and flexible hours.
- Why this job: Make a real impact by helping patients during critical times while gaining valuable experience.
- Qualifications: No specific qualifications needed; just bring your enthusiasm and ability to multitask!
- Other info: Perfect for high school and college students looking for meaningful work in healthcare.
The predicted salary is between 24000 - 36000 £ per year.
View all our vacancies across our hospitals in Sussex. Search, find and apply for a job with us today.
Main area: Accident and Emergency
Grade: Band 2
Contract: Permanent
Hours: 37.5 hours per week (A variety of shifts covering 24 hours a day)
Job ref: 279-6726624-JAN25
Employer: University Hospitals Sussex NHS Foundation Trust
Employer type: NHS
Site: Worthing
Salary: £23,615 per annum
Salary period: Yearly
Closing: 16/02/2025 23:59
About our Trust
At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, ambition and values that have embodied the NHS for over 70 years.
Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First. In fact, our mission is summed up by our ‘where better never stops’ motto and you will play a part in driving us forwards and improving the lives of patients across Sussex.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.
We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance – because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
Job overview
Working in two main areas of the ED Department, post holders will undertake responsibilities with a full reception service for the main department. You will be expected to deal with all patients arriving at the hospital via GP surgeries, 111 service, Ambulance or self-referral, manage the process of patient transit time within the ED Department, liaising with clinical staff, site management team, wards and support services; providing a pivotal role in supporting the commitment of ensuring all patients are either admitted, transferred or discharged from the ED Department within 4 hours of arrival (NHS targets). You will have to work in a logical and methodical way but be able to multi-task whilst dealing with frequent interruptions.
Main duties of the job
- Represent the ED Department by acting as the first point of contact.
- Arrange patient transport for patients on discharge home or transferring to another hospital.
- Advise the Overseas Team of any overseas patients.
- Provide a patient coordination and administrative service to all members of the multi-disciplinary team to maintain patient flow.
- Use bleep system to contact medical and nursing staff of different specialties.
- Highlight breach times of patients to the Nurse In Charge.
- Assist patient relatives and friends where possible.
- Support the Administration Team by arranging or covering staff absence, sometimes at short notice, to ensure the maintenance of 24-hour cover.
- Sort incoming mail.
- Be responsible for ensuring all patient records are scanned onto the local system in a timely fashion.
- Maintain the Emergency Department electronic records on our PAS System.
- Data entry of electronic records into our Urgent Treatment Centre PAS System.
- Alert the Triage Nurse if any sudden emergency patients present to the department.
- Receive verbal complaints from patients/relatives/staff in a professional manner and refer to a relevant source.
- Ensure that the reception area and patient waiting area is kept tidy at all times and adequate numbers of wheelchairs maintained.
- Book ED Clinic appointments on the PAS computer system.
- Access, retrieve and print information from computerised systems to aid timely clinical management of patients.
- Undertake audits as directed by Supervisor and/or Nurse in Charge.
Person specification
- GCSE Maths
- Previous admin and clerical administration experience
- Previous NHS experience
Application form and interview
Equality, Diversity & Inclusion
- Evidence of having championed diversity in previous roles (as appropriate to role)
- Evidence of having undertaken own development to improve understanding of equalities issues.
Important information for applicants
Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.
DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check. We make offers in line with the Rehabilitation of Offenders Act 1975.
Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for
#J-18808-Ljbffr
A&E Receptionist employer: University Hospitals Sussex Nhs Foundation Trust
Contact Detail:
University Hospitals Sussex Nhs Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land A&E Receptionist
✨Tip Number 1
Familiarize yourself with the NHS targets, especially the 4-hour patient transit time. Understanding these goals will help you demonstrate your commitment to efficient patient care during the interview.
✨Tip Number 2
Practice your multi-tasking skills in a busy environment. You might want to simulate scenarios where you have to manage multiple tasks at once, as this is crucial for the role of an A&E Receptionist.
✨Tip Number 3
Brush up on your communication skills, particularly in handling complaints and interacting with patients and their families. Being able to convey empathy and professionalism will set you apart.
✨Tip Number 4
Get to know the electronic record systems used in emergency departments. Familiarity with data entry and patient management systems will give you an edge in the application process.
We think you need these skills to ace A&E Receptionist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the A&E Receptionist position. Understand the key responsibilities, such as managing patient transit times and liaising with clinical staff, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in a reception or administrative role, especially in a healthcare setting. Mention specific skills like multi-tasking, handling patient inquiries, and using electronic record systems.
Showcase Your Communication Skills: Since the role involves interacting with patients, relatives, and medical staff, highlight your strong communication skills. Provide examples of how you've effectively managed difficult situations or complaints in the past.
Tailor Your Application: Customize your cover letter to reflect your understanding of the NHS targets mentioned in the job description. Explain how you can contribute to ensuring patients are admitted, transferred, or discharged within the required time frame.
How to prepare for a job interview at University Hospitals Sussex Nhs Foundation Trust
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an A&E Receptionist. Familiarize yourself with the processes involved in patient transit and how to manage multiple tasks efficiently, as this will show your preparedness for the role.
✨Demonstrate Communication Skills
Since you'll be the first point of contact for patients, it's crucial to showcase your communication skills. Practice how you would handle various scenarios, such as dealing with patient inquiries or complaints, to demonstrate your ability to remain calm and professional under pressure.
✨Highlight Teamwork Experience
The role requires liaising with clinical staff and other departments. Be ready to discuss your previous experiences working in a team environment and how you contributed to maintaining patient flow and supporting colleagues.
✨Showcase Your Organizational Skills
Given the need to manage patient records and ensure timely data entry, emphasize your organizational skills. Prepare examples of how you've successfully managed multiple tasks or maintained accurate records in past roles.
