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- Tasks: Join our Housing Administration Team to handle enquiries and deliver top-notch services.
- Company: Charnwood Borough Council serves 183,000 residents with a focus on community and quality services.
- Benefits: Enjoy flexible working, generous leave, professional development, and free parking.
- Why this job: Be part of a team that makes a real difference in local communities while building valuable relationships.
- Qualifications: Passion for customer service and teamwork is essential; no specific experience required.
- Other info: We are a Disability Confident Employer and support the Armed Forces Covenant.
The predicted salary is between 28800 - 43200 £ per year.
Charnwood Borough Council in Leicestershire is searching for the latest member of #TeamCBC.
We are looking for a passionate individual who is customer focused, a team player, and wants to help improve our local communities in Charnwood.
Role Overview:
The council is recruiting for a Housing Administration Officer to join our Housing Administration Team. The team will be at the heart of the Council, working with all housing service areas to deliver a full range of administrative functions, dealing with enquiries from customers and stakeholders.
The successful applicant will have a passion for delivering high-quality services. You will work well with others and easily form positive working relationships with colleagues and key stakeholders.
For an informal discussion, please contact Brian.Aubrey@charwood.gov.uk.
What We Offer:
- Agile working for many roles
- Generous annual leave of between 35.5 and 40.5 days, inclusive of bank holidays
- Most services are closed over Christmas
- Opportunities for professional development linked to many roles
- Access to the Local Government Pension Scheme
- Free parking
We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant\’s Employer Recognition Gold Award.
We prioritize the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group, and Equality Working Group.
Find out more about this role and who we are by visiting www.charnwood.gov.uk/jobs.
About the Council:
Charnwood is one of the largest shire district councils in the country based on population, serving around 183,000 people.
We offer a range of services, from refuse and recycling collections to the operation of a theatre and historic markets.
Our services are built on our values: Pride in Charnwood; Customer Focused; and Working Together.
About Charnwood:
We are proud of our borough, and it is a great place to live, work, visit, and invest in. Charnwood boasts breathtaking landscapes that are great to explore.
At the heart of Charnwood is Loughborough, home to a world-class university, historic markets, and the only major bell foundry in the UK. It is a diverse community thanks to its student population and cultures from around the world.
No agencies, please.
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Housing Administration Officer employer: Charnwood Borough Council
Contact Detail:
Charnwood Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Administration Officer
✨Tip Number 1
Familiarise yourself with Charnwood Borough Council's core values: Pride in Charnwood, Customer Focused, and Working Together. Demonstrating your alignment with these values during any discussions or interviews can significantly enhance your chances of landing the job.
✨Tip Number 2
Reach out to Anand Passi for an informal chat about the role. This not only shows your enthusiasm but also gives you valuable insights into the team dynamics and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Highlight your customer service experience in conversations or networking opportunities. Since the role is customer-focused, sharing specific examples of how you've successfully handled enquiries or improved services will make you stand out.
✨Tip Number 4
Engage with current employees or alumni from Charnwood Borough Council on platforms like LinkedIn. Building connections can provide you with insider knowledge about the council's culture and the Housing Administration Team, which can be beneficial during the application process.
We think you need these skills to ace Housing Administration Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Housing Administration Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administration. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver high-quality services.
Write a Strong Cover Letter: Your cover letter should express your passion for the role and the council's mission. Mention specific examples of how you've worked collaboratively in teams and improved services in previous roles, showcasing your customer-focused approach.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Charnwood Borough Council
✨Show Your Customer Focus
As a Housing Administration Officer, you'll need to demonstrate your commitment to customer service. Prepare examples of how you've successfully handled customer enquiries or resolved issues in the past, showcasing your ability to put customers first.
✨Highlight Teamwork Skills
This role requires collaboration with colleagues and stakeholders. Be ready to discuss your experiences working in teams, how you contribute to group dynamics, and any specific instances where your teamwork led to positive outcomes.
✨Research Charnwood Borough Council
Familiarise yourself with the council's values and services. Understanding their mission and the community they serve will help you align your answers with their goals and show that you're genuinely interested in being part of #TeamCBC.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your enthusiasm for the role and helps you assess if it's the right fit for you. Consider asking about the team culture, opportunities for professional development, or how success is measured in this position.
