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- Tasks: Lead a team to ensure top-notch cleanliness and guest satisfaction in a vibrant hotel environment.
- Company: Join InnVest Hotels, a welcoming and inclusive employer dedicated to exceptional hospitality.
- Benefits: Enjoy flexible work hours, career development opportunities, and a supportive team culture.
- Why this job: Be part of a dynamic team that values quality service and personal growth while making guests feel at home.
- Qualifications: 2+ years as a Housekeeping Supervisor with strong leadership and communication skills required.
- Other info: Accommodations available for candidates with disabilities during the selection process.
The predicted salary is between 24000 - 36000 £ per year.
Holiday Inn Kingston
2 Princess Street
Kingston, ON K7L1A1, CAN
Holiday Inn Kingston
2 Princess Street
Kingston, ON K7L1A1, CAN
The duties and responsibilities for the Assistant Housekeeping Manager include, but are not limited to the following:
· Create 100% guest satisfaction by providing genuine hospitality and by exceeding guest expectations.
· Ensures cleanliness, maintenance and presentation standards are managed to brand standards in all Housekeeping areas, including all guestrooms, public areas, offices, laundry, lockers and storage areas in both the front and back of house. Oversee inspection processes, ensuring feedback is delivered in constructive and appropriate manner with emphasis on positive reinforcement.
· Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
· Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas.
· Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
· Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
· Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
· Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards are met.
· Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
· Follows company policies and procedures and is able to effectively communicate them to subordinates.
· Conducts training regarding safety, security, department procedures and service guidelines.
· Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.
· Other duties as assigned by Executive Housekeeper and General Manager.
COMPETENCIES WE ARE SEEKING:
· Minimum 2 years’ experience as a Housekeeping Supervisor
· Proficiency with computers
· A team member with a positive attitude and a proven track record in results.
· Superior time management, organizational, problem resolution, and communication skills
· Strong leadership, supervisory and decision-making skills
· Strong commitment to quality & guest service orientation
· Must be efficient. Ability to multitask in a fast-paced environment and maintain a high-level attention to detail. Self-motivated and able to manage people and processes.
· Must have strong customer support orientation (for internal/external customers) and demonstrate professional demeanor at all times
InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.
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Assistant Executive Housekeeper employer: InnVest Hotels
Contact Detail:
InnVest Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Executive Housekeeper
✨Tip Number 1
Familiarise yourself with the specific standards and expectations of Holiday Inn. Understanding their brand values and guest service philosophy will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in housekeeping roles. Be prepared to share specific examples of how you've successfully managed teams, resolved conflicts, or improved cleanliness standards in previous positions.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios where you've effectively handled guest complaints or operational challenges. This will showcase your ability to maintain high service levels under pressure.
✨Tip Number 4
Network with current or former employees of Holiday Inn if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Assistant Executive Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in housekeeping or supervisory roles. Emphasise your leadership skills and any specific achievements that demonstrate your ability to create guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your previous experiences align with the responsibilities listed in the job description, particularly in training and managing staff.
Highlight Relevant Skills: In your application, focus on key competencies such as time management, problem resolution, and communication skills. Provide examples of how you've successfully managed teams or improved service quality in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the housekeeping industry.
How to prepare for a job interview at InnVest Hotels
✨Showcase Your Guest Service Skills
As an Assistant Executive Housekeeper, your ability to create guest satisfaction is crucial. Be prepared to share specific examples of how you've exceeded guest expectations in previous roles, highlighting your commitment to genuine hospitality.
✨Demonstrate Leadership Experience
Since the role involves hiring, training, and managing staff, discuss your leadership style and provide examples of how you've successfully led a team. Emphasise your experience in performance evaluations and how you motivate your team.
✨Highlight Attention to Detail
This position requires a keen eye for cleanliness and presentation standards. Prepare to discuss how you ensure high standards in housekeeping areas and any systems you’ve implemented to maintain these standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest requests or complaints. Think of scenarios where you had to resolve issues quickly and effectively, demonstrating your ability to multitask in a fast-paced environment.
