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- Tasks: Join us as a night auditor, handling reports and providing top-notch guest service.
- Company: DoubleTree by Hilton offers a welcoming environment with stunning views and modern amenities.
- Benefits: Enjoy competitive pay, flexible hours, and comprehensive training to boost your career.
- Why this job: Perfect for people lovers who thrive in hospitality and want to make a difference.
- Qualifications: High school diploma required; some college preferred, with customer service skills a must.
- Other info: Experience in hospitality is a plus, but we provide all the training you need!
DoubleTree by Hilton Hotel Denver – Westminster • Westminster , CO , US
Posted 3 days ago
Description
Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!
Responsibilities
- Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager
- Perform additional bookkeeping, administrative, and accounting procedures as required
- Provide exceptional service to all hotel guests during their stay
- Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
- Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
Qualifications
- Excellent customer service and communication skills are required
- Diploma or equivalent from high school is required; some college is desired
- Overnight shift; requires flexible hours
- Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
- Must be computer proficient; experience with accounting or reservation software is a bonus
Compensation
$20+ per hour
About DoubleTree by Hilton Hotel Denver – Westminster
Located in Westminster, just off US-36, we offer easy access to downtown Denver and Boulder. Rocky Mountain Airport and Denver International Airport are in close proximity to the hotel. The hotel has superb guest rooms and suites with modern decor and comfortable furnishings, including amenities such as complimentary WiFi and breathtaking views of the Rocky Mountains.
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Pm Front Desk/Night Auditor employer: Bighornlaw
Contact Detail:
Bighornlaw Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pm Front Desk/Night Auditor
✨Tip Number 1
Familiarise yourself with the DoubleTree by Hilton brand and its values. Understanding their commitment to customer service and hospitality will help you align your responses during any interviews or conversations with the hiring team.
✨Tip Number 2
Highlight any previous experience in customer service or hospitality, even if it's not directly related to night auditing. Be ready to share specific examples of how you've handled guest inquiries or resolved complaints effectively.
✨Tip Number 3
Brush up on your numerical skills and basic accounting principles. Since the role involves auditing and reconciling financial records, demonstrating your comfort with numbers can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and training opportunities. Showing genuine interest in your potential growth within the company can make a positive impression on the hiring managers.
We think you need these skills to ace Pm Front Desk/Night Auditor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in hospitality. Emphasise skills that align with the responsibilities of a night auditor, such as bookkeeping and communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle numbers. Mention specific experiences that demonstrate your suitability for the role and how you can contribute to the DoubleTree by Hilton team.
Highlight Relevant Skills: In your application, clearly outline your proficiency with computers and any experience with accounting or reservation software. This will show that you are prepared for the technical aspects of the job.
Show Enthusiasm: Express your genuine interest in the position and the company. Let them know why you want to work at DoubleTree by Hilton and how you can enhance the guest experience during your night shifts.
How to prepare for a job interview at Bighornlaw
✨Show Your People Skills
As a night auditor, you'll be interacting with guests regularly. Make sure to highlight your customer service experience and how you handle different situations with guests. Share specific examples of how you've gone above and beyond to ensure guest satisfaction.
✨Demonstrate Your Numerical Proficiency
Since the role involves auditing financial records and producing reports, be prepared to discuss your experience with numbers. You might want to mention any relevant software you've used or how you've managed financial tasks in previous roles.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or issues that may arise during the night shift. Think of scenarios where you successfully resolved a problem and be ready to share those stories.
✨Research the Company Culture
Understanding DoubleTree by Hilton's values and culture can give you an edge. Familiarise yourself with their commitment to customer service and how they support their employees. This knowledge will help you align your answers with what they value in a team member.
