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For Companies At a Glance
- Tasks: Handle diverse Motor Personal Injury claims and engage with stakeholders daily.
- Company: Join a supportive, international insurer that values impact and inclusivity.
- Benefits: Enjoy 30 days holiday, flexible working, and private medical insurance.
- Why this job: Be part of a collaborative culture while making a real difference in people's lives.
- Qualifications: Excellent investigative skills and experience in policy coverage and liability negotiations required.
- Other info: Opportunities for remote work abroad and a commitment to sustainability.
The predicted salary is between 36000 - 60000 £ per year.
Personal Injury Claims Adjuster – Motor
Time Type: Full time
Worker Type: Employee
To examine, evaluate and process Claims estimates and paid Claim values in accordance with policy terms and conditions in line with the QBE Claims Philosophy
Leeds/Hybrid
About QBE
At QBE, we get to the heart of what matters for our customers.And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Please note – Applicants must have the right to work in the UK as visa sponsorship is not available for this role.
The opportunity
We are looking for a Personal Injury Claims adjuster to join our Motor PI team based in Leeds. This role offers an exciting opportunity to handle a diverse caseload, engage with both internal and external stakeholders and contribute to our collaborative and inclusive culture.
With hybrid office working arrangements and a generous benefits package including 30 days holiday, you will be part of a supportive and diverse company. We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact!
Your new role
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Investigate and resolve Motor Personal Injury claims in order to provide excellent claims handling service with minimal leakage
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Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments
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Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate
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Manage claims and other material claims issues in order to resolve and settle claims on an economic basis
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Ensure that claims fees and advices are responded to within agreed timeframes to ensure good service
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Respond to internal and external stakeholder requests in accordance with service standards
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Flag complaints as required and Treat Customers Fairly
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Maintain knowledge of the claims portfolio and provide information to others on request to ensure the effective monitoring of claims to support Underwriting and claims decisions
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Reserve accurately to ensure that the Company’s liability is clear at all times
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Maintain efficient handling of their own caseload to ensure the prompt, timely and effective handling of Claims
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About you
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Excellent investigative skills
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Proven experience dealing with policy coverage
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Experience dealing with liability negotiations
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Effective communication skills, written and verbal
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Relationship Management skills
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Able to effectively use MS office applications such as Word, Excel and PowerPoint.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from
As well as the benefits below we also offer an extensive choice of other options to suit you!
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet\’s future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.
To find out more visit our Reward Page
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer
To learn more about our achievements, click here
Skills
Case Management, Claims Administration, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Assessments, Sound Judgment
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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Personal Injury Claims Adjuster - Motor employer: QBE Europe
Contact Detail:
QBE Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Injury Claims Adjuster - Motor
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in personal injury claims, especially related to motor incidents. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the insurance and claims industry. Attend relevant events or join online forums where you can connect with current employees at StudySmarter or similar companies. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for behavioural interview questions by reflecting on your past experiences in claims handling and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Showcase your proficiency in MS Office applications, particularly Excel, as this is crucial for managing claims data. Consider brushing up on your skills or even taking a short course to enhance your capabilities before the interview.
We think you need these skills to ace Personal Injury Claims Adjuster - Motor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in personal injury claims and showcases your investigative skills. Use keywords from the job description to align your qualifications with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your interest in the role but also demonstrates your understanding of the company's values and culture. Mention specific examples of how your skills can contribute to their team.
Showcase Relevant Skills: In your application, emphasise your effective communication and relationship management skills. Provide examples of how you've successfully handled claims or resolved disputes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a claims adjuster role.
How to prepare for a job interview at QBE Europe
✨Showcase Your Investigative Skills
As a Personal Injury Claims Adjuster, your ability to investigate claims is crucial. Prepare examples from your past experiences where you successfully identified and resolved complex issues. This will demonstrate your capability to handle the diverse caseload expected in this role.
✨Understand Policy Coverage
Familiarise yourself with common policy coverage issues related to motor claims. Be ready to discuss how you've navigated similar situations in the past, as this knowledge will be key in showcasing your expertise during the interview.
✨Communicate Effectively
Effective communication is essential for this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider preparing a few scenarios where your communication skills made a positive impact on a claim's outcome.
✨Demonstrate Relationship Management Skills
This position requires strong relationship management with both internal and external stakeholders. Think of examples where you've successfully built rapport or resolved conflicts, as these stories will highlight your interpersonal skills and fit for the collaborative culture.
