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For Companies At a Glance
- Tasks: Manage appointments, welcome customers, and support audiologists in a vibrant retail environment.
- Company: Join Amplifon, a global leader in hearing solutions with a commitment to exceptional customer care.
- Benefits: Earn commission, enjoy world-class training, and explore international opportunities within a supportive team.
- Why this job: Be part of a close-knit family, make a real impact, and develop your career in a dynamic setting.
- Qualifications: No specific experience required; a positive attitude and strong customer focus are essential.
- Other info: Flexible hours on Thursdays to Saturdays, perfect for students seeking part-time work.
The predicted salary is between 14625 - 14625 £ per year.
Sales And Customer Service Advisor
Walthamstow
Hours: Thursday, Friday, Saturday, 9-5
Salary: £14,625p.a. + Variable commission scheme
A Career to Be Proud Of…
We are looking for a Sales and Customer Service Advisor to join our high street branch in Walthamstow. You will be working on the reception desk, managing the diary for the Audiologist, making calls to customers and providing a warm welcome to anyone who comes into your shop.
We can offer you the opportunity to earn commission while doing your daily duties and be part of a close-knit global team that offers world-class training, as well as international opportunities.
Our Sales And Customer Service Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are delivered at all times, supporting and working in harmony with our audiologists.
We are looking for the right person for this role, so don\’t worry if you don\’t have all the experience we have listed below, as we believe the right attitude is key for this position
What you will be doing…
- Manage the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customer.
- Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with minimal supervision.
- Personalise welcome calls equally well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue.
- Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit
- Manage the relationship with existing and potential customers to offer appropriates promotions, appointments and hearing solutions
- Manage the look & feel of the store in line with Amplifon guidelines & standards; mainly [but not exclusively] visual merchandising, promotional campaigns and general appearance/cleanliness.
- Manage stock levels in the shop ensuring you always have the right amount of products
What we are looking for?
The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met.
You will also demonstrate
- Computer literate, including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred
- Sales skills, with the ability to support audiologists in achieving sales targets
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change
- Ability to develop strong working relationships with other HAAs, CCCs and all Support Office departmentsSelf-motivated with the ability to work with minimal supervision and take ownership to solve problems
- Have an understanding of and commitment to the Amplifon vision & values
- Strong organisational skills, and the ability to plan and prioritise your own workload
- Starting with this role Amplifon will offer development opportunities towards more senior roles within the company.
Join our network of passionate Sales And Customer Service Advisors and apply now!
\’This role is also known as \’Customer Success\’, Client Advisor\’, \’Customer Service Advisor\’, \’Customer Care Assistant\’, ‘Customer Care Specialist’, ‘Receptionist’, ‘Front Desk’, ‘Host’
“#IND2”
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Sales And Customer Service Advisor (Walthamstow) employer: Amplifon
Contact Detail:
Amplifon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales And Customer Service Advisor (Walthamstow)
✨Tip Number 1
Familiarise yourself with Amplifon's vision and values. Understanding what the company stands for will help you align your responses during any interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the role. This will help you feel more confident when discussing how you would handle various customer interactions during the interview.
✨Tip Number 3
Research the local market in Walthamstow and understand the demographics of potential customers. Being knowledgeable about the community can give you an edge in understanding customer needs and preferences.
✨Tip Number 4
Network with current or former employees of Amplifon if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Sales And Customer Service Advisor (Walthamstow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any roles where you've managed appointments or worked directly with customers, as this is crucial for the Sales and Customer Service Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've successfully engaged with customers in the past and how you can contribute to the Amplifon team.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and any experience with appointment booking systems. Mention your organisational skills and ability to work independently, as these are key attributes for the role.
Show Enthusiasm for the Brand: Demonstrate your understanding of Amplifon's vision and values in your application. Express your eagerness to be part of a close-knit team and your commitment to providing exceptional customer care.
How to prepare for a job interview at Amplifon
✨Show Your Customer Devotion
Make sure to highlight your passion for customer service during the interview. Share examples of how you've gone above and beyond to meet customer needs, as this role is all about being a people champion.
✨Demonstrate Sales Skills
Prepare to discuss your previous sales experiences and how you can support audiologists in achieving their targets. Think of specific instances where you successfully promoted products or services.
✨Emphasise Organisational Skills
Since managing the diary and appointments is crucial for this role, be ready to talk about your organisational skills. Provide examples of how you've effectively managed your workload and prioritised tasks in past positions.
✨Be Proactive and Adaptable
The company values a proactive mindset, so come prepared to discuss how you've adapted to changes in the workplace. Share stories that demonstrate your flexibility and willingness to take initiative.
