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- Tasks: Help customers plan their dream trips by answering calls and providing tailored travel advice.
- Company: Join Netflights, a leading travel company with a stellar Trustpilot score and part of the Emirates Group.
- Benefits: Enjoy uncapped commission, travel discounts, and 25 days annual leave plus more perks!
- Why this job: Combine your love for travel with customer service in a fun, supportive environment.
- Qualifications: Strong customer service skills; travel experience or qualifications are a plus.
- Other info: Participate in fam trips, industry events, and enjoy a casual dress code!
The predicted salary is between 20000 - 28000 £ per year.
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At Netflights we’ve been comparing flights online since 1992 and about 1.5 million people fly out of the UK with us each year. On average, 86 Netflights customers sleep in ourhotelsevery night. And more than 50 peoplejet off to Dubaiwith us every day. Basically, we’re pretty popular! We’re also part of dnata Travel Group, part of the Emirates Group.
In addition to our great website, we also have a contact centre for customers who prefer to talk to us about their travel plans. We’re now recruiting for a Travel Consultant to join this team and provide the excellent service our customers expect from us and that’s why our Trustpilot score is 4.6.
In this role you will answer inbound calls from our customers, matching their requirements and using your customer service skills and travel knowledge to recommend products that will enhance their travel experience.
This is a fantastic opportunity to use your passion for travel alongside your sales and customer service skills
Hours 37.5 hours per week over 5 days over 7 Monday-Saturday. 9am-9pm.
Salary: Basic £23809.50 + uncapped commission
Ideally you will have strong travel sales experience or have travelled extensively together with great customer service and sales skills.We would also welcome applications from anyone with a Travel & Tourism qualification.
When you join us, you’ll have an initial 3-week interactive training period with our inhouse training team. You’ll then join our ‘academy’ with dedicated support from your mentors and coaching and support from your team manager.
You will have lots of opportunities to enhance your product and destination knowledge – including product training from our destination team and suppliers. You’ll have the chance to attend supplier events where you can meet others in the industry as well as learn about a product or destination – and there are usually prizes up for grabs!
Our bright, modern contact centre in Leyland is a fun environment with great incentives in addition to a lucrative uncapped commission scheme. We have some fantastic benefits, making us a great place to work:
- Fam Trips – to give you the chance to experience the destinations and products you are selling
- Incentives – these can range from bottles of wine to vouchers, days/evenings out, and fam trips or holidays.
- Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
- 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
- Additional annual leave purchase scheme – so you can pursue your love of travel
- Company pension scheme
- Life assurance
- Low-cost health care for you and your family
- Employee Assistance programme
- Mental Health First Aiders
- Ongoing development – we have an in-house People Development Team
- Industry/social events – including supplier events, office socials & parties and pop-up shops
- Cycle to work scheme
- Long service awards
- Reward & recognition programme
- Belong programme – Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
- Volunteer days – one day’s paid leave each year to volunteer with a registered charity
- dnata4good – supporting the local communities we work, live and thrive in
- Refer a friend scheme
- Free eye care tests
- Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
- Casual dress code
- Free tea and coffee, subsidised on-site restaurant with free Wi-Fi and free car parking
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
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Job function
Management and Manufacturing
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Industries
Airlines and Aviation
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Travel Consultant - Netflights employer: dnata Travel Group
Contact Detail:
dnata Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - Netflights
✨Tip Number 1
Familiarise yourself with popular travel destinations and current travel trends. This knowledge will not only help you in conversations with potential customers but also demonstrate your passion for travel, which is essential for a Travel Consultant role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. Simulating calls with friends or family can help you refine your ability to listen actively and respond effectively to customer needs, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Netflights or similar companies. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 4
Stay updated on the latest travel regulations and industry news. Being knowledgeable about changes in travel policies can impress your interviewers and show that you are proactive and well-informed.
We think you need these skills to ace Travel Consultant - Netflights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant travel sales experience and customer service skills. Use specific examples that demonstrate your ability to meet customer needs and enhance their travel experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the role. Mention how your skills align with the company's values and how you can contribute to their excellent customer service reputation.
Highlight Relevant Qualifications: If you have a Travel & Tourism qualification, be sure to mention it prominently in your application. This can set you apart from other candidates and show your commitment to the industry.
Show Enthusiasm for the Role: In your application, express genuine enthusiasm for the Travel Consultant position. Mention specific aspects of the job that excite you, such as the opportunity to provide personalised travel advice or the chance to attend supplier events.
How to prepare for a job interview at dnata Travel Group
✨Show Your Passion for Travel
As a Travel Consultant, your enthusiasm for travel is key. Be prepared to share your own travel experiences and how they have shaped your understanding of customer needs. This will demonstrate your genuine interest in the role and help you connect with the interviewers.
✨Know the Company Inside Out
Research Netflights thoroughly before your interview. Understand their services, customer base, and what sets them apart from competitors. Being knowledgeable about the company will show that you are serious about the position and can contribute positively to their team.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to meet a customer's needs. This will highlight your ability to handle calls effectively and enhance the travel experience for customers.
✨Practice Common Interview Questions
Anticipate questions related to sales techniques, handling difficult customers, and your travel knowledge. Practising your responses will help you feel more confident during the interview and allow you to articulate your thoughts clearly.
