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- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy 25% discount, financial support, and access to apprenticeships and development tools.
- Why this job: Be part of a passionate team celebrating life's moments while growing your career in a dynamic environment.
- Qualifications: Must be customer-focused, have leadership skills, and be commercially minded.
- Other info: Exciting prospects await; apply early to secure your chance!
The predicted salary is between 24000 - 36000 ÂŁ per year.
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Role Responsibility
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.
Job Introduction
Location: Rotherham Parkgate S60 1TG
Contracted Hours Available:16
Role Responsibility
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.
With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Is customer centric with a passion for driving excellence service.
- You will be able to demonstrate a good leadership skills
- Positive forward thinking approach.
- Is comfortable reviewing store performance data.
- Commercially minded.
- Is an engaging and enthusiastic team player.
Package Description
About the Company
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
Benefits
- 25% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Sportswift Ltd T/A cardfactory
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Retail
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Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on customer experience and operational excellence will help you align your answers during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved performance, as this will resonate well with the hiring managers.
✨Tip Number 3
Research the latest trends in retail and customer service. Being knowledgeable about current industry practices can give you an edge in discussions and show that you're proactive about staying informed.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: In your CV and cover letter, provide specific examples of your leadership experience. Mention situations where you successfully led a team or improved customer service, as this is crucial for the role.
Emphasise Customer Focus: Since the role is customer-centric, make sure to include any relevant experience that demonstrates your commitment to excellent customer service. Use phrases like 'customer satisfaction' and 'service excellence' to resonate with the company's values.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Mention why you want to work at Card Factory and how you can contribute to their mission of celebrating customers' life moments.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
As a Team Leader, your role revolves around enhancing customer experience. Be prepared to share examples of how you've previously prioritised customer satisfaction and how you plan to do so in this role.
✨Demonstrate Leadership Skills
Highlight your leadership experience by discussing specific instances where you've successfully led a team. Emphasise your ability to motivate others and create a positive team culture.
✨Be Commercially Minded
Understand the commercial aspects of the role. Familiarise yourself with basic retail metrics and be ready to discuss how you can contribute to the store's growth and performance.
✨Prepare for Performance Data Discussions
Since reviewing store performance data is part of the job, come prepared to discuss how you would analyse and act on such data to improve store operations and customer service.
