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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy 25% discount, financial support, and access to apprenticeships and development tools.
- Why this job: Be part of a passionate team celebrating life's moments while growing your career in a dynamic environment.
- Qualifications: Must be customer-focused, have leadership skills, and be commercially minded.
- Other info: Exciting prospects await; apply early to secure your chance!
The predicted salary is between 24000 - 36000 £ per year.
About The Job
Contracted Hours Available: 12
Please note this role is a fixed term contract.
We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store! The position is located at 202 Bawtry Rd, Wickersley, Rotherham S66 1AA.
Responsibilities
In this role, you’ll be at the heart of our store, supporting the Store Manager, keeping the team motivated, and ensuring every customer leaves with exactly what they came for – and a smile. When the Store Manager is away, you’ll step up and keep operations running smoothly with confidence and care.
You’ll play a key role in the day‑to‑day running of the store – creating great customer experiences and driving commercial success. You’ll lead by example, uphold the Card Factory Way, and nurture growth for yourself and your team. With your energy and commercial insight, you’ll drive store initiatives, facilitate open communication, and maintain a positive and inclusive vibe. By monitoring performance metrics, you’ll help keep the store running efficiently and the team thriving.
Qualifications
- Good leadership skills people want to follow – positive, proactive, and full of energy.
- Curious by nature, always learning, and eager to see the bigger picture.
- Creates space for everyone’s voice, listens with intent, and helps build a team where people feel they belong.
- Steps up, stays flexible, and sets the tone by getting things done.
- Fair, open to feedback, and thoughtful in decision making.
- Genuinely cares about people, supports growth, and helps create a positive team vibe.
Benefits
All the opportunities to grow, lead, and shine. Your potential will be backed, your progress celebrated, and you’ll be supported every step of the journey. Sound like a perfect fit? Apply today and let’s make every day a celebration!
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
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Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on customer experience and operational excellence will help you align your answers during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved performance, as this will resonate well with the hiring managers.
✨Tip Number 3
Research the latest trends in retail and customer service. Being knowledgeable about current industry practices can give you an edge in discussions and show that you're proactive about staying informed.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: In your CV and cover letter, provide specific examples of your leadership experience. Mention situations where you successfully led a team or improved customer service, as this is crucial for the role.
Emphasise Customer Focus: Since the role is customer-centric, make sure to include any relevant experience that demonstrates your commitment to excellent customer service. Use phrases like 'customer satisfaction' and 'service excellence' to resonate with the company's values.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Mention why you want to work at Card Factory and how you can contribute to their mission of celebrating customers' life moments.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
As a Team Leader, your role revolves around enhancing customer experience. Be prepared to share examples of how you've previously prioritised customer satisfaction and how you plan to do so in this role.
✨Demonstrate Leadership Skills
Highlight your leadership experience by discussing specific instances where you've successfully led a team. Emphasise your ability to motivate others and create a positive team culture.
✨Be Commercially Minded
Understand the commercial aspects of the role. Familiarise yourself with basic retail metrics and be ready to discuss how you can contribute to the store's growth and performance.
✨Prepare for Performance Data Discussions
Since reviewing store performance data is part of the job, come prepared to discuss how you would analyse and act on such data to improve store operations and customer service.
