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- Tasks: Support the estate services team and manage resident enquiries efficiently.
- Company: Join a large housing association dedicated to community safety and upkeep.
- Benefits: Enjoy a collaborative work environment with opportunities for growth.
- Why this job: Make a real impact on residents' lives while developing valuable skills.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Ideal for high school and college students looking for flexible work.
The predicted salary is between 30000 - 42000 £ per year.
Large housing association requires an Estate Administrator to provide essential support to the estate services team and ensuring residents\’ enquiries are addressed promptly and professionally. This role plays a crucial part in maintaining the safety and upkeep of communal areas in collaboration with the Estates team. Responsibilities: The Estate Administrator is responsible for delivering efficient administrative services to facilitate the smooth operation of the estate. Provide exceptional customer service to residents and stakeholders, manage and monitor data quality, and contribute to the day-to-day management of the estate. Serve as a primary point of contact for residents and visitors, addressing enquiries and incidents as they arise and taking appropriate action. This involves responding to phone calls, managing email enquiries, and handling face-to-face interactions. Handle low-level anti-social behaviour issues, such as fly-tipping, by providing guidance to residents and facilitating communication with relevant authorities. Monitor CCTV systems and provide footage of criminal activities to police when necessary. Respond swiftly to emergency situations, such as insecure entrance doors or faulty lifts, and escalate urgent repairs promptly. Coordinate contractor visits and provide access to the premises as needed. Monitor parking areas and address any violations or concerns. Assist with communal repairs a…
Estates Administrator employer: TRI Consulting
Contact Detail:
TRI Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Administrator
✨Tip Number 1
Familiarize yourself with the specific responsibilities of an Estates Administrator. Understanding the nuances of managing communal areas and addressing resident inquiries will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or administrative roles. Being able to showcase your ability to handle enquiries and provide exceptional service will set you apart from other candidates.
✨Tip Number 3
Prepare for potential situational questions regarding conflict resolution, especially related to low-level anti-social behaviour. Think of examples where you've successfully managed similar situations in the past.
✨Tip Number 4
Research the housing association's values and mission. Aligning your personal values with theirs can help you articulate why you're a great fit for the team during your interview.
We think you need these skills to ace Estates Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Estates Administrator position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Customer Service Skills: Since this role involves providing exceptional customer service, make sure to emphasize any previous experience you have in customer-facing roles. Use specific examples to demonstrate how you've effectively handled enquiries and resolved issues.
Showcase Administrative Experience: Detail your administrative skills and experience in your CV and cover letter. Mention any relevant software or systems you are familiar with, as well as your ability to manage data quality and coordinate tasks efficiently.
Prepare for Situational Questions: Be ready to discuss how you would handle various scenarios related to the role, such as dealing with anti-social behaviour or responding to emergencies. Think of examples from your past experiences that showcase your problem-solving abilities and quick thinking.
How to prepare for a job interview at TRI Consulting
✨Showcase Your Customer Service Skills
As an Estate Administrator, exceptional customer service is key. Be prepared to share examples of how you've effectively handled resident inquiries or resolved issues in previous roles. Highlight your ability to communicate clearly and professionally.
✨Demonstrate Your Organizational Abilities
This role requires efficient administrative skills. Discuss your experience with managing data quality and coordinating tasks. Provide specific examples of how you have organized schedules or managed multiple responsibilities simultaneously.
✨Prepare for Scenario-Based Questions
Expect questions that assess your response to common situations, such as dealing with anti-social behavior or emergency repairs. Think through potential scenarios and how you would handle them, emphasizing your problem-solving skills and quick thinking.
✨Familiarize Yourself with Relevant Regulations
Understanding the regulations surrounding housing associations and communal living can set you apart. Brush up on relevant laws and best practices related to estate management, as this knowledge will demonstrate your commitment to maintaining safety and compliance.
