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For Companies At a Glance
- Tasks: Visit customers to perform diagnostics, repairs, and servicing of gas boilers.
- Company: Join BDR Thermea Group, a leader in energy solutions with a commitment to diversity and inclusion.
- Benefits: Enjoy a competitive salary, bonus scheme, fully stocked van, pension, and up to five weeks holiday.
- Why this job: Gain hands-on experience, develop your skills, and make a real impact in customer service.
- Qualifications: Must hold domestic Gas ACS Certification, a full driving licence, and have experience in gas boiler maintenance.
- Other info: Work from home with flexible appointments and receive full product training.
The predicted salary is between 35000 - 50000 £ per year.
FIELD SERVICE ENGINEER
Location: Birmingham & Leicester
Postcodes: B (any) and LE (LE1-9, 18 & 19)
What will you be doing?
- Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
- You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
- You will be capable of delivering excellent customer service and top-quality solutions.
- Whilst full product training will be given, you will be confident in your diagnostics skills.
On a daily basis youll be responsible for:
- Visitingcustomers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
- Providing excellent customer service through effective communication
- Manage your workload of daily appointments via a tablet device
- Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.
About you:
We want to make sure youre set up for success in our mission. To be successful in your application youll need to;
- Hold domestic Gas ACS Certification or equivalent
- Full Driving License
- A background in servicing, repair and maintenance of gas boilers
What we offer:
Salary: £43,673.99 plus London weighting if applicable
- Bonus Scheme
- Fully stocked VW Transporter van
- Pension Scheme
- Up to five working weeks holidays
- Option to buy extra holidays
- Employee discounts
*PLEASE NOTE Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.
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Field Service Engineer employer: Baxi Heating UK Limited
Contact Detail:
Baxi Heating UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies and tools used in diagnostics and servicing of gas boilers. This will not only boost your confidence but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication. Practising how to handle various customer scenarios can set you apart during the interview process.
✨Tip Number 3
Network with current or former Field Service Engineers to gain insights into the role and company culture. They can provide valuable tips that may help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential technical questions during the interview by reviewing common issues faced in gas boiler servicing. Being able to discuss these confidently will show your expertise and readiness for the job.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in servicing, repair, and maintenance of gas boilers. Include any specific certifications like the domestic Gas ACS Certification to demonstrate your qualifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to manage daily appointments effectively. Mention your confidence in diagnostics and how you can contribute to delivering top-quality solutions.
Highlight Relevant Skills: In your application, emphasise your communication skills and your experience with managing van stock. This will show that you understand the responsibilities of the role and are prepared to meet them.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Baxi Heating UK Limited
✨Know Your Technical Stuff
Make sure you're well-versed in the technical aspects of servicing and repairing gas boilers. Brush up on your diagnostics skills and be ready to discuss specific scenarios where you've successfully resolved issues.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in the past. Highlight your communication skills and how you handle difficult situations with clients.
✨Familiarise Yourself with the Company
Research BDR Thermea Group and understand their values, especially around diversity, equity, and inclusion. Being able to align your personal values with the company's mission can set you apart from other candidates.
✨Prepare for Practical Scenarios
Expect to be asked about how you would manage your workload using a tablet device and how you would organise your van stock. Think through these processes and be ready to explain your approach clearly.
