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For Companies At a Glance
- Tasks: Engage with customers, conduct tours, and assist in marketing initiatives.
- Company: Join Scion, a leader in student living focused on exceptional customer experiences.
- Benefits: Enjoy paid time off, health insurance, 401k matching, and a discretionary annual bonus.
- Why this job: Be part of a dynamic team that values community and personal growth in a fast-paced environment.
- Qualifications: Must have great communication skills, a customer-centric mindset, and be reliable.
- Other info: Flexible hours required, including summer and holiday availability.
The predicted salary is between 24000 - 36000 £ per year.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
Scion is paving a path in student living and the Experience Team Member (ETM) is essential to our commitment to exceptional customer experience and strong partnerships within the community. This position combines marketing, relationship building, administration and customer service all in one.
The ETM will thrive in a fast-paced, agile, collegiate environment. This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.
- FLSA Status Non-Exempt
- Discretionary annual bonus
- Paid Time Off
- Health Insurance
- Vision Insurance
- 401k Matching
- Paid Maternal Leave
Your Responsibilities
Customer Experience & Sales
- Prioritize interactions and communication with customers. Provide community and amenity tours.
- Provide feedback on sales barriers and customer objections to management team.
- Execute sales and engagement initiatives as outlined by management.
- Provide recommendations on local marketing opportunities and messaging.
- Assist with social media and communication on various platforms to engage customers.
- Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
- Always represent the community positively and professionally, both in and out of the office.
Property Administration
- Demonstrate proficiency with general community, market and policy knowledge.
- Log, file and retrieve customer packages.
- Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
- Schedule and follow up on maintenance requests to aid in timely resolutions.
- Maintain office organization and cleanliness.
- Assist with after-hours lock out duties as required.
The responsibilities listed above may not be all inclusive.
What We Require
- Customer-centric mindset
- Agility & flexibility with a frequently changing environment
- Great communication & interpersonal skills with a diverse population
- Reliability & self-discipline
- Availability to work during summer, holidays, and Turn periods
- Job location is at the assigned property.
- Working hours consist of daytime business hours and after hour on-call rotation.
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
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Leasing Consultant employer: The Scion Group
Contact Detail:
The Scion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Consultant
✨Tip Number 1
Familiarise yourself with the local student living market. Understanding the needs and preferences of students in your area will help you connect better with potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Enhance your interpersonal skills by engaging in community events or networking opportunities. Building relationships within the community can showcase your commitment to customer service and relationship building, which are key aspects of the Leasing Consultant role.
✨Tip Number 3
Stay updated on social media trends and marketing strategies. Since the role involves assisting with social media engagement, having a solid understanding of effective online communication can set you apart from other candidates.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities. Think of examples from past experiences where you've successfully navigated challenges, as this will demonstrate your agility and flexibility in a fast-paced environment.
We think you need these skills to ace Leasing Consultant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Leasing Consultant. Highlight key skills such as customer service, communication, and problem-solving in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the Leasing Consultant position. Emphasise any previous roles in customer service, sales, or administration that demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and your ability to thrive in a fast-paced environment. Use specific examples from your past experiences to illustrate how you meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Scion Group
✨Showcase Your Customer-Centric Mindset
As a Leasing Consultant, your ability to prioritise customer interactions is crucial. Be prepared to share examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Agility and Flexibility
This role requires you to thrive in a fast-paced environment. During the interview, highlight instances where you've adapted to changing circumstances or taken on new responsibilities with ease.
✨Highlight Your Communication Skills
Exceptional communication is key in this position. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you've effectively communicated with diverse groups in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving abilities. Think of specific challenges you've faced in customer service or administration, and explain how you approached and resolved them.
