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For Companies At a Glance
- Tasks: Support property management and enhance resident experiences daily.
- Company: Join Greystar, a global leader in real estate with over $300 billion in managed assets.
- Benefits: Enjoy flexible work options, team events, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values exceptional service and community engagement.
- Qualifications: Good education, customer service experience, and proficiency in Microsoft Office required.
- Other info: Participate in exciting community events and gain valuable industry insights.
The predicted salary is between 28800 - 43200 £ per year.
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
The perfect person for this role will contribute as part of a team to provide day‑to‑day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
JOB DESCRIPTION
Key Role Responsibilities
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
- Supports events and activities within the Community.
- Establishes and maintains relationships with University clients.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including: viewings, following up on enquiries and sales conversions.
- Assists with summer Community preparations, including move‑in and move‑out processes.
- Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
- Participates where required in an on call roster to provide out of hours emergency support for the Community.
- Chase outstanding rent arrears following rent collection procedures in meeting property targets.
- Promote tenancy extensions and other revenue streams such as vending.
- Raise purchase orders in accordance with procedures
- Ensure tenant refunds is completed in a timely manner and in line with Greystar’s policy.
- Look to maximise efficiency of utilities.
Key Relationships
- Onsite Team Members.
About You
Knowledge & Qualifications
- Good level of general education.
- Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems).
- A knowledge and understanding of UK Health and Safety requirements and legislation
Experience & Skills
Essential
- Excellent customer service skills and significant experience in a customer facing service delivery role.
- Good team player with strong relationship building and influencing skills.
- Ability to act autonomously, taking decisions and/or action when required.
- Fluent English verbal and written communication skills.
- Excellent organisation skills with the ability multi task and prioritise.
- Numerical skills necessary to complete the above activities.
- Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
- Flexible approach to work and adaptable to thrive in a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
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Customer Service Associate employer: Greystar Worldwide, LLC
Contact Detail:
Greystar Worldwide, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate
✨Tip Number 1
Familiarise yourself with Greystar's values and mission. Understanding their commitment to providing world-class service in the rental residential real estate business will help you align your responses during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've exceeded customer expectations in previous roles. This will showcase your ability to create positive, memorable experiences for residents, which is crucial for this position.
✨Tip Number 3
Research local amenities and community resources relevant to residents. Being knowledgeable about the area will not only impress your interviewers but also prepare you to assist residents effectively once you land the job.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to multitask. Given the diverse responsibilities of a Customer Service Associate, demonstrating how you manage various tasks efficiently will be key to standing out in the selection process.
We think you need these skills to ace Customer Service Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Associate position at Greystar. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your customer service experience and any relevant skills that align with the role. Use specific examples to demonstrate how you've successfully handled customer queries or built relationships in previous positions.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office and any other relevant systems. Highlight your organisational skills and ability to multitask, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for Greystar and how you can contribute to creating exceptional resident experiences.
How to prepare for a job interview at Greystar Worldwide, LLC
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to anticipate needs and exceed expectations.
✨Demonstrate Relationship-Building Abilities
Greystar values strong relationships with residents and clients. During the interview, discuss your experience in building rapport and maintaining positive relationships, especially in a community or team setting.
✨Familiarise Yourself with Health and Safety Regulations
Knowledge of UK Health and Safety legislation is essential for this role. Brush up on relevant regulations and be ready to discuss how you would ensure compliance in your day-to-day activities.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills and ability to work autonomously. Think of scenarios where you had to make decisions independently and how you managed those situations effectively.
