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- Tasks: Support and implement the LIMS project while providing excellent customer service.
- Company: Join a well-known UK brand making a difference in healthcare.
- Benefits: Enjoy potential remote work options and competitive day rates.
- Why this job: Be part of an impactful project in a dynamic environment with growth opportunities.
- Qualifications: Must have LIMS experience and knowledge of Windows 10; healthcare background preferred.
- Other info: Onsite role in Manchester, driving required, with a contract length of 6 months.
The predicted salary is between 36000 - 60000 £ per year.
Role: Service Desk Engineer – LIMS
Location: Onsite Manchester – Must be able to Drive
Start Date: ASAP
Day Rate: Market Rates (Inside IR35)
Contract Length: 6 Months initially (Will extend)
Description:
I\’m looking for a talented Service Desk Engineer to work for a well-known UK brand. The position requires people to have LIMS and Windows 10 experience, with excellent work ethic and customer service skills.
You will be required to be accessible to Manchester for onsite work 5 days a week. Sometimes there will be remote working; however, be prepared for onsite.
Key Requirements:
- LIMS (Must have)
- Previous experience in Healthcare organisations or NHS businesses
- Knowledge of Windows 10 and Server 2022
- To contribute to the support and implementation of the LIMS Project to deliver maximum value to the business
- To deliver a high standard of support
- To provide desk-side support within dedicated region/cluster supporting all sites for the LIMS project
- To provide 2nd line remote support to end users within the dedicated region
- To deliver excellent customer service throughout all engagement with the user to improve user satisfaction
- To resolve incidents and handle service requests in a professional and timely manner
- To proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service with regard to the LIMS project roll-out
- To provide support during the LIMS project deployments
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Service Desk Engineer - LIMS - Manchester employer: Jefferson Frank
Contact Detail:
Jefferson Frank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer - LIMS - Manchester
✨Tip Number 1
Familiarise yourself with the specific LIMS systems used in healthcare settings. Understanding how these systems operate and their common issues will give you an edge during interviews.
✨Tip Number 2
Brush up on your Windows 10 and Server 2022 knowledge. Being able to demonstrate your technical skills in these areas will show that you're well-prepared for the role.
✨Tip Number 3
Highlight any previous experience you've had in healthcare organisations or NHS businesses. This will help you stand out as a candidate who understands the unique challenges of the sector.
✨Tip Number 4
Prepare examples of how you've delivered excellent customer service in past roles. Being able to share specific instances where you've improved user satisfaction will resonate well with the hiring team.
We think you need these skills to ace Service Desk Engineer - LIMS - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with LIMS and Windows 10. Include specific examples of your work in healthcare organisations or NHS businesses to demonstrate your relevant background.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and work ethic. Mention your ability to provide desk-side support and resolve incidents efficiently, as these are key aspects of the role.
Highlight Relevant Skills: In your application, emphasise your technical skills related to LIMS and any experience you have with server support. This will show that you are well-equipped for the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Service Desk Engineer.
How to prepare for a job interview at Jefferson Frank
✨Showcase Your LIMS Knowledge
Make sure to highlight your experience with Laboratory Information Management Systems (LIMS) during the interview. Be prepared to discuss specific projects or challenges you've faced while working with LIMS, as this will demonstrate your expertise and relevance to the role.
✨Demonstrate Customer Service Skills
Since the role requires excellent customer service skills, think of examples where you've successfully resolved user issues or improved user satisfaction. Sharing these experiences will show that you understand the importance of user engagement in a service desk environment.
✨Familiarise Yourself with Windows 10 and Server 2022
Brush up on your knowledge of Windows 10 and Server 2022 before the interview. Be ready to answer technical questions or troubleshoot scenarios related to these systems, as they are crucial for the position.
✨Prepare for Onsite Work Discussion
Since the job is primarily onsite in Manchester, be prepared to discuss your availability and willingness to work in this setting. Highlight any previous experience you have with onsite support roles, as this will reassure the interviewer of your commitment to the position.
