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- Tasks: Lead a team to enhance community living through effective estate and tenancy management.
- Company: Berneslai Homes is a forward-thinking social housing provider dedicated to improving homes and communities.
- Benefits: Enjoy agile working, excellent pension schemes, discounted gym memberships, and fantastic training opportunities.
- Why this job: Make a real impact in your community while developing leadership skills in a supportive environment.
- Qualifications: Level 5 Chartered Institute of Housing qualification or equivalent, with relevant social housing experience.
- Other info: Diversity is valued; applications from all backgrounds are encouraged.
The predicted salary is between 28800 - 43200 £ per year.
1 month ago Be among the first 25 applicants
This post closes at 11.59 pm on the date specified.
At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley.
Managing around 18,000 homes on behalf of Barnsley Council, our ‘3 Cs\’ values are at the heart of all we do here – we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right.
We\’re proud to announce that we are the first local authority to achieve the highest C1 grading from the Regulator of Social Housing following our recent inspection. This outcome means that we meet consumer standards as a landlord, identify when issues occur, and implement plans to prevent recurrence—demonstrating our commitment to providing high-quality homes and prioritising tenant safety, needs, and well-being.
The Neighbourhood Team Leader Role
We have an exciting opportunity to become our Neighbourhood Team Leader!
As part varied role, you\’ll lead a Neighbourhood team to ensure the delivery of a highly visible, proactive estate and tenancy management service ensuring communities and neighbourhoods are desirable, attractive, safe, and sustainable places which they are proud to be part of.
You will be providing inspirational leadership ensuring the delivery of a customer focused service combining key elements of Housing Management, Environmental Management, and Community Safety within a partnership environment
Key Duties And Responsibilities Of Our Neighbourhood Team Leader
- Ensure the delivery of a highly visible and proactive tenancy and neighbourhood management service, dealing with tenancy conduct and ensuring the provision of assistance and advice with basic repairs and issues of concern to tenants.
- Contribute to service improvements and standardised procedures for tenancy and neighbourhood management activities in order to maximise service efficiency.
- Operational responsibility for managing the team\’s performance, producing reports, ensuring key performance targets are achieved and practice complies with legislation, policies and procedures.
- Promote a customer focussed culture within the team, ensuring officers proactively engage with tenants, initiating early intervention and identifying support needs in compliance with legislation, policies, and procedures for safeguarding and antisocial behaviour.
- Ensure the upkeep of neighbourhoods is satisfactory and develop initiatives and strategies to deal with issues of vandalism, graffiti and fly tipping.
- Ensure that breaches of tenancy are actioned and appropriately followed up, in line with thresholds, policies and procedures.
What We\’re Looking For In Our Neighbourhood Team Leader
- Level 5 Chartered Institute of Housing Level 5 or equivalent level qualification
- Ability to provide strong leadership and contribute to a positive working environment
- Relevant experience of working in Social Housing, including tenancy and estate management or community safety.
- Ability to develop performance management systems.
- Evidence of promoting a continuous learning culture including mentoring and coaching individuals to help them develop their skills and achieve their full potential.
What you might be asking is, why work for us?
Benefits
We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
Key Dates
Shortlisting is due to take place on Tuesday, 13 May and interview dates are due to take place week commencing 19 May. Please note these dates are subject to change.
Further Information
- We conduct spot checks for AI use in applications to ensure a fair and transparent recruitment process. If AI use is suspected, we may contact you to discuss it, which may result in your application being withdrawn.
- This post requires a Basic Criminal Record Check.
- CVs will not be accepted.
Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community.
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Neighbourhood Team Leader employer: Stenberget Avtalslösningar AB
Contact Detail:
Stenberget Avtalslösningar AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Team Leader
✨Tip Number 1
Familiarise yourself with Berneslai Homes' '3 Cs' values: Customer first, Can do attitude, and Curiosity. Demonstrating how you embody these values in your interactions can set you apart during the interview process.
✨Tip Number 2
Research current issues in social housing and community safety within Barnsley. Being knowledgeable about local challenges will show your commitment to improving the community and your readiness to tackle real-world problems.
✨Tip Number 3
Prepare examples of your leadership experience, particularly in managing teams in a social housing context. Highlighting specific instances where you've successfully led initiatives or improved team performance will resonate well with the hiring managers.
✨Tip Number 4
Network with current or former employees of Berneslai Homes if possible. Gaining insights into the company culture and expectations can help you tailor your approach and demonstrate your genuine interest in the role.
We think you need these skills to ace Neighbourhood Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and qualifications required for the Neighbourhood Team Leader position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your relevant experience in social housing, tenancy management, or community safety. Use specific examples to demonstrate your leadership skills and ability to manage a team effectively.
Showcase Your Values: Berneslai Homes values a customer-focused culture and a proactive approach. Make sure to reflect these values in your application by providing examples of how you've put customers first in your previous roles.
Follow Application Guidelines: Since CVs will not be accepted, ensure you follow the application guidelines precisely. Prepare a strong cover letter that addresses the key points in the job description and showcases your enthusiasm for the role.
How to prepare for a job interview at Stenberget Avtalslösningar AB
✨Understand the 3 Cs
Familiarise yourself with Berneslai Homes' core values: Customer first, Can do attitude, and Curiosity. Be prepared to discuss how you embody these values in your previous roles and how they can guide your leadership style.
✨Showcase Your Leadership Skills
As a Neighbourhood Team Leader, strong leadership is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your ability to inspire and motivate others while achieving performance targets.
✨Demonstrate Knowledge of Social Housing
Brush up on your understanding of social housing policies, tenancy management, and community safety. Be ready to discuss relevant experiences and how you can contribute to service improvements at Berneslai Homes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations, such as dealing with anti-social behaviour or managing tenant concerns. Think through potential scenarios and how you would handle them effectively.
