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- Tasks: Lead the shop floor, ensuring exceptional store standards and a fun atmosphere.
- Company: Leyland SDM specializes in paint, tools, plumbing, and DIY materials with 34 stores in London.
- Benefits: Enjoy competitive salary, generous bonuses, employee discounts, and health cash plans.
- Why this job: Join a growing company with a strong culture focused on customer service and team development.
- Qualifications: Supervisory experience preferred; retail or hospitality background is a plus but not required.
- Other info: Receive training through our exclusive academy and enjoy perks like early pay and volunteering days.
The predicted salary is between 28800 - 43200 £ per year.
Leyland SDM specialises in paint, tools, plumbing, electrical, woodwork & DIY materials. We have 34 high street stores across London, supported by our central support team and distribution centre in Wembley. We are currently on an exciting journey and have some very ambitious growth plans.
Let’s paint the picture for you!
Our store experience and team cultures are underpinned by our values, and are vital to continue our strong performance. Our Deputy Store Managers play a key role in making this happen.
You’ll align with the Store Manager and lead the shop floor to ensure exceptional, consistent store standards, creating a fantastic culture and fun atmosphere. Honing your skills, you’ll be creating an in-store environment that makes customers feel welcome and comfortable, delivering excellent store performance at every turn.
What key skills and experience are we looking for?
- Assist the Store Manager in running the day-to-day operation of the store and deputise in their absence.
- Supervising and coaching all colleagues to become local experts; able to provide exceptional customer service.
- Get involved in people responsibilities – Recruitment, probation/people reviews, reward, recognition, training and development.
- Supervisory and or management experience.
- Experience within trade, retail or hospitality is preferred but not essential – don’t worry if you don’t know all our products, we will give you all the training you need through our exclusive training academy!
How we will reward you
- Competitive salary and very generous bonus opportunity
- Pension scheme with enhanced employer contributions
- Enhanced Maternity/paternity leave
- Health cash plan claim money back on everyday healthcare needs and treatments (Dental, physio, prescriptions to name a few)
- Employee discounts across the Grafton group and other high street stores
- Training and management opportunities/ apprenticeships
- Company sick pay
- Share saving scheme into our parent company, the Grafton Group
- Early Pay – the ability to withdraw your salary in advance
- Paid day off for Volunteering
- Life assurance
- Cycle to work scheme
- Refer a friend scheme
In addition, you will be working for a well-established, successful and growing company in the heart of the trade. If you are passionate about customer service and are looking to further your career in retail, we encourage you to apply for this exciting opportunity.
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Deputy Store Manager employer: Grafton Group
Contact Detail:
Grafton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Store Manager
✨Tip Number 1
Familiarize yourself with Leyland SDM's product range and services. Understanding the specifics of paint, tools, plumbing, and DIY materials will help you engage confidently during the interview and demonstrate your commitment to customer service.
✨Tip Number 2
Highlight any previous supervisory or management experience you have. Be ready to share specific examples of how you've successfully led a team, improved store performance, or enhanced customer experiences in past roles.
✨Tip Number 3
Show your enthusiasm for training and development. Since Leyland SDM offers an exclusive training academy, express your eagerness to learn and grow within the company, which aligns with their values of creating local experts.
✨Tip Number 4
Prepare to discuss how you would create a welcoming and fun atmosphere in the store. Think about strategies you could implement to enhance team culture and customer satisfaction, as these are key aspects of the Deputy Store Manager role.
We think you need these skills to ace Deputy Store Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Leyland SDM's values and culture. Highlight how your personal values align with theirs in your application to show that you would be a great fit for their team.
Highlight Relevant Experience: Emphasize any supervisory or management experience you have, especially in retail, trade, or hospitality. Provide specific examples of how you've successfully led teams or improved customer service in previous roles.
Showcase Your Customer Service Skills: Since exceptional customer service is a key focus for Leyland SDM, make sure to include examples of how you've delivered outstanding service in past positions. This will demonstrate your commitment to creating a welcoming environment.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out and shows that you understand what they are looking for.
How to prepare for a job interview at Grafton Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help customers, as this aligns with the company's values.
✨Demonstrate Leadership Skills
As a Deputy Store Manager, you'll be expected to lead and coach your team. Prepare to discuss your previous supervisory or management experiences, highlighting how you motivated your team and improved store performance.
✨Familiarize Yourself with the Products
While you may not know all the products, showing a willingness to learn about paint, tools, plumbing, and other DIY materials can set you apart. Research Leyland SDM's offerings and be ready to discuss how you would approach learning about new products.
✨Align with Company Values
Understand Leyland SDM's core values and culture. During the interview, relate your personal values to theirs and explain how you can contribute to creating a fantastic atmosphere in the store.
